Customized Mortgage Marketing Strategies Using Company-Wide Analytics

The mortgage industry thrives on data. Your mortgage marketing strategies should follow suit.

By leveraging the correct data, you can also create a marketing campaign that aligns with your goals. Here are some ways to optimize your marketing strategies using your business data.

Define Your Goals

Start by laying out clear goals. That way, you can narrow the focus and scope of your mortgage marketing strategies.

For example, you might develop a campaign to boost the number of completed applications or leads. Your existing metrics will give you a baseline, and you can then use your analytical tools to track the progress of your campaign.

Develop Customer Segments

Your mortgage pipeline will take the shape of a funnel. At the broadest part, you’ll find those just becoming aware of your company. At the bottom, you’ll find those who complete a mortgage application. In between are customers at various stages of their buying journeys.

You can tailor your marketing strategy based on these various customer segments. For instance, you might use social media marketing to generate brand awareness and targeted email marketing to nurture client relationships.

You’ll adjust your marketing strategy based on the specific stage of the customer journey. The goal is to keep customers moving through your pipeline.

Nurture Quality Leads, Not Just Quantity

Advanced analytics can help you identify quality leads. Instead of a one-size-fits-all approach, you can determine which charges remain engaged in the lending process.

This ensures that you stay focused on leads more likely to complete an application. Automated emails can keep customers engaged through every step of the process. You can then filter your information and follow up with those who show the most promise.

Adjust Based on Conversion Rates

One of the surest measures of success will be your conversion rate. This rate measures how many leads engage your marketing content and subsequently apply for a loan (or for more information).

Armed with this data, you can determine what content types have the most significant impact. You might need to adjust your social media strategy to generate more engagements. Or you may need quality video content to connect with specific customer segments.

Your conversion rates will help you focus your efforts and invest your energy where needed most.

Look at Your Satisfaction Index

The term “satisfaction index” refers to how happy your clients are with your services. Customer surveys can provide direct, actionable data on client satisfaction, including your clients’ attitudes toward your brand and services.

This can also provide a window into the aspects of your services that are most appreciated. You can adjust your marketing plans based on this data.

Mortgage Marketing Strategies Made Simple

A customer relationship management (CRM) platform can help you build a better marketing strategy. The BNTouch platform is a mortgage CRM centered on nurturing client relationships and empowering businesses to grow.

To schedule a demo, contact our experienced team today!

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