A marketing plan helps you grow your mortgage business – this is true even for single MLO’s. But let’s face it, creating a plan can be overwhelming and confusing. We understand. Many loan officers find themselves in the same boat.

The great news is that we’ve simplified it for you with this guide.

Our straightforward but thorough loan officer marketing plan template covers everything you need to succeed in your role and ensure business growth. With our help, you can stop stressing about creating a plan and start focusing on reaching your goals toward mortgage business success.

Invest in Your Success – Schedule a Demo

Identifying Where Your Business Currently Stands

Prospecting likely takes up the majority of your day, but you don’t want to overlook analyzing your business as a whole. For example, are you keenly aware of which marketing activities are bringing in business or whether there were any significant changes to your lead generation avenues?

Start by focusing on where your leads are currently coming from and where they drop off. For example, if you see that you’re getting traffic from social media, but you struggle to move them further down the path to closing, you know that there’s work to be done there.  

Note that little to no leads from a particular source doesn’t mean you should abandon it altogether. For example, you may have heard that email marketing is dead, but that’s simply not true.

Email marketing has some of the highest ROI’s as well as decent conversion rates in marketing. So if one of your lead generation tactics isn’t quite panning out, it may just mean you need to alter your strategy, not can it altogether.

So start by examining the hard data and see where your business currently stands with lead generation and conversion. After that, you’ll have a clearer picture of how to structure your business plan.

Goal-Setting: Essential to Loan Officer Success

Setting goals and objectives isn’t just a marketing ploy. It’s actually scientifically proven that goal-setting helps individuals achieve impressive results in record time. Using goals not only motivates you but also defines what success looks like to measure your progress. 

The best method, by far, is to use the “SMART” goal method, which stands for Specific, Measurable, Attainable, Relevant, and Time-bound. Here’s an example:

• The first step in working towards your goals is to identify the goal. Let’s say that you want to close more loans. Specify how many loans you want to close.
• Next, identify your closing ratio. This will help you determine whether your goal is attainable. For example, an LO with a current closing rate of five loans per quarter will have a better chance of achieving eight loans per quarter. If you’re a newbie, eight loans might be too lofty to achieve in your first quarter. 
• Closing more loans is an indicator of a successful loan officer, so we know this goal is relevant. But you also want to make sure that any goals you set are in-line with company expectations. If your company has a specific quota, you’ll want to take that into account as well. 
• Next is giving yourself a timeframe in which you’re going to achieve this goal. In our example, we’re giving ourselves a quarter to reach eight closed loans. 

Now that we have a foundation let’s jump into creating your marketing and business plan.

Schedule a Demo & Stay Ahead of the Competition

Mortgage Loan Officer Marketing and Business Plan: How to Structure Your Plan

Now that you know what works, what doesn’t, and what strategies you have yet to test out, you are in a better position to create your loan officer business plan. Since marketing and business plans can get hefty, a good way to stay organized is to divide your plan up by different fields or departments. For example, you want to have a section for the ‘operations plan’ and the ‘marketing plan.’

A good template you can follow is to start off with an Executive Summary followed by some industry and market insights. After that, you can go into the fields.

Executive Summary

Every good plan needs a strong introduction that will give a clear snapshot of the different sections of the business plan. A good loan officer executive summary will include the following:

• Brief information on your business
• Target borrowers
• Local competitors
• Your UVP (Unique Value Proposition)
• Brief description of the plan from different viewpoints, such as lead generation tactics and realtor partnership creation.

As counterintuitive as it might seem, it’s best to write this section of the plan out in the end when you have a solid idea about the details of your marketing plan.

Industry and Market Analysis

Having a detailed analysis of your industry and market landscape is a great way to set a direction for your plan. What this does is give you valuable insight into how big your target market is, how much it is expected to grow in coming years, what’s trending in your industry, what trends are here to stay, etc. 

Your industry analysis should answer questions such as:

• Who are your main local competitors?
• What is the TAM (total addressable market)?
• What is the SAM (serviceable addressable market)?
• What is the SOM (serviceable obtainable market)?

Marketing Plan

As for the ‘Marketing’ section of your plan, you must cover the four P’s: product, place, price, and promotion. Explain the product(s) and or services you are offering. Since your loan officer business is likely local, explain how the location of your business impacts its growth. Address the following questions: 

• Is there a large serviceable obtainable market in your area? e.g. are you working with a local builder, with a top realtor, etc…
• Who are your local competitors? 
• How are you differentiating yourself from your competitors? (Hint: competing solely on rates or products is unlikely to be effective)
• Are there any local mortgage niches that are being underserved? 
• How will you promote your mortgage business, and what mortgage technology do you need to support your efforts?

Operations Plan

Don’t let the label mislead you. Operations simply refers to how you’ll complete your tasks and how your workflow and tools will help you achieve your goals. The first step is to outline your short and long-term goals and the processes you use in each of those areas.

Some examples of short-term processes would be:

• Managing your document workflows
• Applying tech to improve communication
• Implementing more interactive digital tools to drive engagement
• Allowing borrowers to pay for their own credit report

Some examples of long-term goals would be:

• Streamlining the borrower intake between your mortgage website and application
• Create mortgage content geared around your niche target and implement it in your lead funnel
• Shifting to a personalized self-serve model that automates time-consuming processes without sacrificing service.
• Implement a social media marketing plan that helps build relationships and engages potential clients.

By using this loan officer business plan template, you’ll have a compelling framework to achieve your goals and create a clear path for career longevity. And at LenderHomePage, there’s nothing more important to us than helping mortgage loan originators succeed. That’s why our suite of digital mortgage tools are different.

From mortgage website templates with built-in lead magnets to a co-branded mortgage mobile app that grows your realtor referrals to an intuitive 1003 intake, our mortgage tech is designed to help captivate and create clients for life. Schedule a demo today and take the first step toward your long-term success.

Empower Your Business Today! Click for a Demo

You may have heard of search engine optimization for your website, but did you know that there is a set of SEO practices for YouTube, too? Just like search engines, YouTube has its own search feature. 

Every day, millions of video creators compete to make their videos appear in the first results of searches, and you can get your mortgage YouTube channel up there, too, if you follow the practices mentioned in this article. 

Read on to discover the top YouTube SEO tactics that can help you improve your ranking. 

1. Rename your video file using a target keyword.

Make sure that your target keyphrase is included in the file name itself before uploading it onto YouTube. This one is easy to miss since viewers will not see the name of the actual file.

However, the file name is one of the key areas (aside from the title and description) that YouTube uses to determine how relevant your video is to the topic. 

So if you have a file titled ‘tips video September 12 upload.MOV’ and it is a video on home buying tips, you will want to change it to ‘home buying tips business name.MOV’. Make the file name as close to the topic and your business name as possible.

Leverage Video on Your Site – Request a Demo

2. Insert your keyword naturally in the video title.

One of the most obvious places you want to insert your target keyphrase is in your video title. However, do not make the mistake of forcing it in the title. It should appear naturally, and readers should find your title intriguing. 

Similar to optimizing a title tag for search engine results, your mortgage YouTube video title should be no longer than 60 characters. You want your readers to be able to read the entire title without it cutting off. 

For example, if your keyword is ‘home buying tips’, a good title for your video could be ‘Home Buying Tips You Did Not Know About’. This title is intriguing, under 60 characters, includes the keyphrase, and we managed to have the keyphrase at the beginning of the title!

It might also be a good idea to use some online tools to research what keywords users are searching for on YouTube regarding your topic. Ahrefs has a free YouTube keyword research tool that provides a fair amount of keywords for you to get a solid idea.

3. Optimize your video description.

Your mortgage video’s description also has to face a character limit. Your description must not surpass 1,000 characters. You may recall that past videos didn’t have very long descriptions, and that is because most of the people who clicked on a video are there for the video, not necessarily the description. But don’t underestimate the power of the video description! 

Since it’s part of the Google “family,” the video description will be indexed on the Google search engine, giving it a solid chance of getting more views and traffic. 

Be sure to accurately describe your video in the first 100 characters, as this is the snippet that will show up before you have to click ‘Show More’. Going back to the home buying tips video example, let’s come up with a good description to support our video.

Buying a home is a big investment, and these home-buying tips will ensure you are getting a good deal. Home buying trends differ from year to year, and along with trends, best practices change as well. 

Got another helpful tip you want to share with our viewers? Comment below and let us know! Also, don’t forget to like, share and subscribe to our channel.

The description above is great because the first sentence describes the purpose of the video and what viewers will get out of it. Plus, it is nearly 100 characters. Not only that, but we also encourage our viewers to engage with the video and subscribe to our channel, which helps your video rank higher. 

Another feature you might want to make good use of is adding a transcript.

Embed Your Video in Your Website

4. Tag your video with popular keywords that relate to your topic.

When you are preparing your video for upload, you have the option to add relevant tags that you think will help viewers find you. This not only helps people find you but also helps YouTube further determine what your video is about to help you rank properly. 

You want to have a good mix of regular and long-tail keywords to reach as many people as possible. However, don’t think that YouTube is not smart enough to detect when you have used a tag that is completely irrelevant to your topic. Your home-buying video should not have a tag with whatever is currently trending if it’s off-topic. The last thing you want is for your 1,000+ subscribers channel to get penalized on YouTube.

5. Categorize your video.

Did you know that you can categorize your YouTube videos? You can find this setting under ‘Advanced Settings.’ Many YouTube channel owners may not properly utilize this feature because it can be hard to determine which categories your video can fall under. In that case, it is always a good idea to do your research. 

Find out which channels are in the lead for a specific category, what their video content looks like, how their audiences interact with their content, and one of the most important points to note, what the style and format of their videos are. 

All of these observations can help you determine whether your video would fit in that category or not. Some examples of categories for your mortgage YouTube channel could be ‘Buying a Home,’ ‘Refinancing,’ and ‘Credit Scores.’

6. Upload a custom thumbnail image for your video’s result link.

Thumbnails have nothing to do with keywords or how YouTube reads your content, but they certainly play a major role in attracting your audiences’ attention. You may notice that when you search for a tutorial or even a fun vlog, the top results will show videos that have eye-catching custom thumbnails. 

YouTube does give you recommendations for thumbnails when you are uploading your video, but at the end of the day, your video will be most successful if you take the time to design a custom thumbnail. Some good thumbnail ideas for mortgage YouTube channels can include a nice luxury-style house with a diagonal arrow pointing downwards, showcasing that now is the right time to buy a home. 

As for text in thumbnails, having actionable words such as ‘Buy a Home Now’ or ‘Don’t Wait to Buy’ etc. can capture your audience’s attention.

Canva is a great platform for creating video thumbnails, and it has tons of free features, including icons, stock photos, shapes, fonts, etc. Although Canva has a design option for ‘YouTube Thumbnail’ with the dimensions already taken care of for you, it is still important to keep in mind that best practices include using images that are 1280×720 pixels (16:9 ratio), and around 2MB or smaller file sizes. Before uploading a custom thumbnail, you need to get your account verified on YouTube. 

7. Use video hashtags to drive YouTube search results.

Hashtags are not only a great way for your mortgage business to be found on social media channels such as Instagram and Facebook, and YouTube as well. The good thing about hashtags on YouTube is that you can add them to your title and description to help viewers find your video. 

Here’s another cool tip: when you add hashtags to your video title, they will automatically get hyperlinked and shown above your title.

8. Add subtitles and closed captions

Subtitles and closed captions are terms that are sometimes used interchangeably, but when it comes to YouTube videos, there’s a critical difference. 

Subtitles are mostly meant for translating languages. Non-native English speakers may find subtitles helpful.

Closed captions, on the other hand, simply display the text being said in the video and do not involve translating dialogue into a different language. 

The files for both subtitles and closed captions will also include timestamps for every couple of lines of the text mentioned in the video, so viewers can go back to them as they want.

Which should you have? Both! Having both subtitles and closed captions gives you a greater chance of your video being found on various search engines. 

9. Increase audience engagement.

We’ve discussed various on-page SEO strategies, but what about off-page SEO? For YouTube, off-page SEO usually refers to the likes, comments, shares, and subscribers that a video or channel receives. That is why you should always encourage audience engagement. Whether you want to ask viewers to like and comment at the beginning, middle, or end of the video is up to you, but definitely mention it in every video. 

Another good strategy is to respond to the comments you receive. Not only does this increase the number of comments on your video, but also makes the viewers feel welcome – prompting them to see more of your videos.

10. Make Longer Videos

Longer videos are great for gaining higher revenue due to the fact that you can achieve more watch time hours and place more ads throughout the video. However, just because longer videos are more advantageous revenue-wise does not always mean that everyone needs to create longer videos. Sometimes, shorter videos gain more views since they are an easy watch.

The best way to decide whether your videos should be longer or shorter is by searching for similar content to yours and seeing which videos performed well. Look up other mortgage channels on YouTube and see what the average length of their videos is. If the longer videos performed better, then you know what to do.

Next Steps…

Now that you are aware of the top 10 best practices to help your YouTube videos rank higher with SEO, you can start creating video content that converts!

If you have not been following these practices and have uploaded videos that may not meet these criteria, you can always go back to those and optimize them. Even thumbnails can be changed on past videos, so there is nothing to fret about.

It’s about time you add YouTube to your mortgage marketing plan and start utilizing the most popular video platform to gain more leads for your real estate business. Need more help with your mortgage marketing? Check out our all-in-one customer-facing tech stack designed to help you generate clients and boost realtor referrals.

Get a Website Demo

You may have heard of search engine optimization for your website, but did you know that there is a set of SEO practices for YouTube, too? Just like search engines, YouTube has its own search feature. 

Every day, millions of video creators compete to make their videos appear in the first results of searches, and you can get your mortgage YouTube channel up there, too, if you follow the practices mentioned in this article. 

Read on to discover the top YouTube SEO tactics that can help you improve your ranking. 

1. Rename your video file using a target keyword.

Make sure that your target keyphrase is included in the file name itself before uploading it onto YouTube. This one is easy to miss since viewers will not see the name of the actual file.

However, the file name is one of the key areas (aside from the title and description) that YouTube uses to determine how relevant your video is to the topic. 

So if you have a file titled ‘tips video September 12 upload.MOV’ and it is a video on home buying tips, you will want to change it to ‘home buying tips business name.MOV’. Make the file name as close to the topic and your business name as possible.

Leverage Video on Your Site – Request a Demo

2. Insert your keyword naturally in the video title.

One of the most obvious places you want to insert your target keyphrase is in your video title. However, do not make the mistake of forcing it in the title. It should appear naturally, and readers should find your title intriguing. 

Similar to optimizing a title tag for search engine results, your mortgage YouTube video title should be no longer than 60 characters. You want your readers to be able to read the entire title without it cutting off. 

For example, if your keyword is ‘home buying tips’, a good title for your video could be ‘Home Buying Tips You Did Not Know About’. This title is intriguing, under 60 characters, includes the keyphrase, and we managed to have the keyphrase at the beginning of the title!

It might also be a good idea to use some online tools to research what keywords users are searching for on YouTube regarding your topic. Ahrefs has a free YouTube keyword research tool that provides a fair amount of keywords for you to get a solid idea.

3. Optimize your video description.

Your mortgage video’s description also has to face a character limit. Your description must not surpass 1,000 characters. You may recall that past videos didn’t have very long descriptions, and that is because most of the people who clicked on a video are there for the video, not necessarily the description. But don’t underestimate the power of the video description! 

Since it’s part of the Google “family,” the video description will be indexed on the Google search engine, giving it a solid chance of getting more views and traffic. 

Be sure to accurately describe your video in the first 100 characters, as this is the snippet that will show up before you have to click ‘Show More’. Going back to the home buying tips video example, let’s come up with a good description to support our video.

Buying a home is a big investment, and these home-buying tips will ensure you are getting a good deal. Home buying trends differ from year to year, and along with trends, best practices change as well. 

Got another helpful tip you want to share with our viewers? Comment below and let us know! Also, don’t forget to like, share and subscribe to our channel.

The description above is great because the first sentence describes the purpose of the video and what viewers will get out of it. Plus, it is nearly 100 characters. Not only that, but we also encourage our viewers to engage with the video and subscribe to our channel, which helps your video rank higher. 

Another feature you might want to make good use of is adding a transcript.

Embed Your Video in Your Website

4. Tag your video with popular keywords that relate to your topic.

When you are preparing your video for upload, you have the option to add relevant tags that you think will help viewers find you. This not only helps people find you but also helps YouTube further determine what your video is about to help you rank properly. 

You want to have a good mix of regular and long-tail keywords to reach as many people as possible. However, don’t think that YouTube is not smart enough to detect when you have used a tag that is completely irrelevant to your topic. Your home-buying video should not have a tag with whatever is currently trending if it’s off-topic. The last thing you want is for your 1,000+ subscribers channel to get penalized on YouTube.

5. Categorize your video.

Did you know that you can categorize your YouTube videos? You can find this setting under ‘Advanced Settings.’ Many YouTube channel owners may not properly utilize this feature because it can be hard to determine which categories your video can fall under. In that case, it is always a good idea to do your research. 

Find out which channels are in the lead for a specific category, what their video content looks like, how their audiences interact with their content, and one of the most important points to note, what the style and format of their videos are. 

All of these observations can help you determine whether your video would fit in that category or not. Some examples of categories for your mortgage YouTube channel could be ‘Buying a Home,’ ‘Refinancing,’ and ‘Credit Scores.’

6. Upload a custom thumbnail image for your video’s result link.

Thumbnails have nothing to do with keywords or how YouTube reads your content, but they certainly play a major role in attracting your audiences’ attention. You may notice that when you search for a tutorial or even a fun vlog, the top results will show videos that have eye-catching custom thumbnails. 

YouTube does give you recommendations for thumbnails when you are uploading your video, but at the end of the day, your video will be most successful if you take the time to design a custom thumbnail. Some good thumbnail ideas for mortgage YouTube channels can include a nice luxury-style house with a diagonal arrow pointing downwards, showcasing that now is the right time to buy a home. 

As for text in thumbnails, having actionable words such as ‘Buy a Home Now’ or ‘Don’t Wait to Buy’ etc. can capture your audience’s attention.

Canva is a great platform for creating video thumbnails, and it has tons of free features, including icons, stock photos, shapes, fonts, etc. Although Canva has a design option for ‘YouTube Thumbnail’ with the dimensions already taken care of for you, it is still important to keep in mind that best practices include using images that are 1280×720 pixels (16:9 ratio), and around 2MB or smaller file sizes. Before uploading a custom thumbnail, you need to get your account verified on YouTube. 

7. Use video hashtags to drive YouTube search results.

Hashtags are not only a great way for your mortgage business to be found on social media channels such as Instagram and Facebook, and YouTube as well. The good thing about hashtags on YouTube is that you can add them to your title and description to help viewers find your video. 

Here’s another cool tip: when you add hashtags to your video title, they will automatically get hyperlinked and shown above your title.

8. Add subtitles and closed captions

Subtitles and closed captions are terms that are sometimes used interchangeably, but when it comes to YouTube videos, there’s a critical difference. 

Subtitles are mostly meant for translating languages. Non-native English speakers may find subtitles helpful.

Closed captions, on the other hand, simply display the text being said in the video and do not involve translating dialogue into a different language. 

The files for both subtitles and closed captions will also include timestamps for every couple of lines of the text mentioned in the video, so viewers can go back to them as they want.

Which should you have? Both! Having both subtitles and closed captions gives you a greater chance of your video being found on various search engines. 

9. Increase audience engagement.

We’ve discussed various on-page SEO strategies, but what about off-page SEO? For YouTube, off-page SEO usually refers to the likes, comments, shares, and subscribers that a video or channel receives. That is why you should always encourage audience engagement. Whether you want to ask viewers to like and comment at the beginning, middle, or end of the video is up to you, but definitely mention it in every video. 

Another good strategy is to respond to the comments you receive. Not only does this increase the number of comments on your video, but also makes the viewers feel welcome – prompting them to see more of your videos.

10. Make Longer Videos

Longer videos are great for gaining higher revenue due to the fact that you can achieve more watch time hours and place more ads throughout the video. However, just because longer videos are more advantageous revenue-wise does not always mean that everyone needs to create longer videos. Sometimes, shorter videos gain more views since they are an easy watch.

The best way to decide whether your videos should be longer or shorter is by searching for similar content to yours and seeing which videos performed well. Look up other mortgage channels on YouTube and see what the average length of their videos is. If the longer videos performed better, then you know what to do.

Next Steps…

Now that you are aware of the top 10 best practices to help your YouTube videos rank higher with SEO, you can start creating video content that converts!

If you have not been following these practices and have uploaded videos that may not meet these criteria, you can always go back to those and optimize them. Even thumbnails can be changed on past videos, so there is nothing to fret about.

It’s about time you add YouTube to your mortgage marketing plan and start utilizing the most popular video platform to gain more leads for your real estate business. Need more help with your mortgage marketing? Check out our all-in-one customer-facing tech stack designed to help you generate clients and boost realtor referrals.

Get a Website Demo

Building revenue starts by building relationships. That’s true for any industry, and for mortgage lenders, it’s crucial.

How well does your current marketing strategy translate into meaningful connections? It may be time to consider a data-driven mortgage marketing approach.

How can data help you engage new leads? With the correct data, you’ll empower your business to meet your clients where they are. Understanding their needs allows you to build bridges and convert new leads into satisfied clients.

Here are some of today’s top tips for using data to drive your marketing strategy.

Engage Website Visitors

The front page of your website is often more important than the front door of your lending office. But what happens when visitors land on your website only to navigate away?

This turning away is known as your “bounce rate.” It’s one of several key metrics you can use to evaluate the quality of your web content. A high bounce rate may nudge you to optimize your content. Making your site easier to navigate may help you engage new leads.

Mortgage lenders can also design their websites to convert traffic into leads. For example, a clear call to action (CTA) will invite visitors to contact you for more info. You can later measure how many visitors engage these CTA’s, which might also prompt you to optimize your content for better engagement.

A customer relationship management (CRM) system can help. A mortgage CRM contains templates for creating quality websites. You can use these programs to maintain a web presence and engage leads that land on your website.

Know What Content Is Working

Content marketing is crucial for engaging mortgage leads. Many first-time borrowers seek information about new loan programs or how the process works. You can create content that satisfies these needs.

But data-driven mortgage marketing strategies measure the success rate of this content. What types of content work best? It may be that your visitors are looking for specific topics. For example, you might see greater engagement with “first-time lender programs,” which may prompt you to create more content for new borrowers.

You might also see different levels of engagement with the type of content you use. For example, short videos might be more popular with your target market than long-form blogs. You can use this data to create more content that connects with your audience.

Segment Your Mortgage Pipeline

A mortgage pipeline is designed to guide your leads through the lending process. However, the customer journey won’t look the same for everyone. This is another example of how data-driven mortgage marketing strategies can be so helpful.

The data you gather on your leads might allow you to create multiple customer segments. For instance, you can create sub-groups based on the following:

• Type of mortgage product
• Current mortgage rate
• Credit score
• Financial data (e.g., debt-to-income ratio)
• Geographic data

This approach allows you to craft unique content and strategies tailored to each group. For that matter, you can market loan programs that match your borrowers’ needs. FHA loans, for example, maybe a welcome option for borrowers with less-than-stellar credit.

You can also segment based on current and former clients. Doing so will remind you to follow up with past clients who might be willing to send leads your way.

Focus on Specific Products

Many mortgage lenders find success by carving out an industry niche. Specializing in a specific type of real estate can showcase your unique value and give you a competitive edge.

But that assumes your marketing tactics reflect your products. Your sales data will give you a clear idea of what products generate the most revenue. If your aim is to focus on these products, you can adjust your marketing materials accordingly.

Conversely, you may have mortgage products that are underperforming. Are you trying to focus on commercial real estate? Bridge loans? Low-income loans? Your data might highlight programs that need extra attention. You might create a marketing campaign to give these areas a much-needed boost.

Track the Conversion Rates of Digital Ads

Chances are that you already rely on digital advertising to promote your business. But how well are these digital ads performing? And which marketing channels are leading to more mortgage applications?

These are two separate questions, but data can help answer both. Your data will show how effectively your ads convert leads into clients. If they aren’t performing well, you may need to refine your sales approach to engage your target market better.

To that same end, data can also show you where your target market spends its time. Data-driven mortgage marketing methods will help you focus on specific marketing channels. For example, generating more leads through Google Ads may indicate that you must focus on this channel.

But data can also highlight areas to improve. If your target market primarily uses Facebook, you may invest more energy into your social media marketing campaigns.

Optimize Email Marketing

A mortgage CRM platform will help you contact your leads via email. But the success of an email marketing campaign depends on how many people open those emails.

That’s why you need a data-driven mortgage marketing strategy. Your opening rate will tell you more about who’s reading your email. Moreover, data can tell who clicks the links in your messages.

The importance should be obvious — if your current email marketing campaigns aren’t working, it may be time to reevaluate or diversify your marketing channels to include social media.

Keep Track of Inactive Leads

Monitoring your inactive leads may sound counter-intuitive, but there’s a sound strategy behind it. For one thing, you can send a final email to these inactive leads to re-engage them in the process.

If you fail to re-engage inactive leads, cutting them loose is best.

Why? Because sending emails to inactive customers can hurt your digital credibility. Delivering emails directly to someone’s spam box will increase your bounce rate (see above). Worse, it can trigger filtering (or blocking) of your IP.

Additionally, you’ll want to purge your inactive users from your larger list over time. That way, you can focus on the users that remain engaged in the process without inactive users affecting your marketing data.

Nurture Business Connections

Real estate brokers often generate leads through professional connections. You might develop relationships with real estate agents, lawyers, or other industry professionals.

A well-maintained lead pipeline might impress these business connections, forging new partnerships. A mortgage CRM will even provide a portal that lets these partners drop leads right into your pipeline. That’s a great way to get real estate partners to help you connect with leads they meet at trade shows, conferences, etc.

A data-driven mortgage marketing approach can maximize these efforts. Analytical tools can show you how each connection is contributing to your pipeline. This will ensure that you focus on the right industry connections.

Use Feedback from Past Clients

Some of your most meaningful data will come not from today’s leads but from yesterday’s clients. You might already use reviews and testimonies as part of your marketing materials. But the data received from past clients can also refine your strategy.

What materials are connecting with former clients? What made them choose your lending practice? The answers to these questions can give you a better idea of what to focus on for future leads.

Conversely, it might highlight areas that just aren’t working. If past leads were unimpressed with your blog content, maybe that indicates it’s time to pivot or focus on video over written text. By making such adjustments, you can ensure that your marketing efforts are working as hard for you as you are for them.

Unleash Your Creativity

Perhaps the most important things analytics can provide are the insights and opportunities you can’t predict.

The data you gain from a mortgage CRM might inspire you to try something brand-new. The same data can be used to evaluate your success.

This is particularly important for marketing teams. The right data can reveal flaws in your current approach. It can also inspire you to take a whole new approach. Customer data might motivate your team to adapt to new client needs or shift priorities to better connect with your target market.

The point is that data will give you greater end-to-end visibility of your business. From this vantage point, you’ll be better able to connect with your current leads and nurture new ones.

Data-Driven Mortgage Marketing with a CRM

These tips offer a helpful starting point for your mortgage marketing efforts, but getting these ideas off the ground demands the right platform.

A mortgage CRM can help. The BNTouch platform offers tools to assist you with website design, content creation, and team collaboration. In short, you’ll get more done with less and have the data to verify your success.

Contact the BNTouch team to see these features in action. We can schedule a demo so you can discover how a mortgage CRM can transform your mortgage business.

The post Data-Driven Mortgage Marketing: Using Analytics to Engage New Leads appeared first on .

A crucial component of marketing yourself as a loan officer is social media. Social media has made it easier than ever for businesses to reach their target audience, with both its accessibility and the sheer number of internet users on social media. 

Social media has assisted businesses of all sizes in establishing customer connections for years. While it is a helpful tool in increasing traffic and lead generation, more than anything else, social media helps businesses gain more exposure. 

With all that said, it’s a lot easier to state the benefits of using social media than it is to start.

There’s also the issue of keeping up the momentum –knowing what to post, finding the right image, editing it, and writing a catchy headline…

It’s a lot of work, we know!

Read on to learn the steps that can make social media content less intimidating and assist you in creating a lead-generating strategy.

Have you checked out the newly expanded Social Media Marketing Program? Our awesome automated evergreen content now also comes with done-for-you branded content to share on your personal social channels plus the ability to create your own branded social content for partners to share. 

Learn more in this video.

How To Create A Mortgage Social Media Strategy

1. Define your Audience

If you’re a loan officer marketing your services to everyone you can, you’re wasting time, energy, and money. Let’s say, for example, you’re based in Texas. Instead of marketing to “everyone in Texas,” it may be helpful to narrow it down to “first-time homebuyers with poor credit looking to buy in Houston.” Being aware of and planning for your audience, in particular, can help you reach the right people with the right message and more successfully accomplish your marketing objectives.

So, to start, decide who your target market is. Broadly, you may say a homebuyer, but what does a homebuyer specifically look like?  You should base the specifics of who these people are on your market research and the audience information you already have.

Find your target audience by:

1. Gathering data. You must be aware of your target market’s characteristics to reach them. To effectively market to your audience, you should learn what a typical homebuyer’s age, location, and engagement trends are on various sites. Although gathering this data may seem difficult, a CRM makes this information easily accessible and simple to use.
2. Taking advantage of social media analytics. Many social media sites, including Facebook and Twitter, have built-in analytics that can provide you with information about your followers, such as when, where, and other interests they may have. Additionally, using these tools with business accounts is free.
3. Keeping up to date with the competition. You’ll gain insights into how to communicate with your audience by knowing what those around you are doing. To fill any gaps in your current strategy, you can look at where your rivals are lacking and improve upon that.

Once you’ve identified your target market, stay up to date on their needs and interests, and put a social listening strategy into practice.

2. Establish Clear Goals

Setting objectives that direct your work is crucial to succeeding at social media marketing. The SMART goal strategy provides a helpful framework for setting up fundamental goals and achieving your overall objectives.

• SMART is short for:
• Specific: It’s critical to be clear about the specific, smaller results you hope to achieve to meet your goals and measure your progress. By being specific, you can narrow in on what you and your team need to do to achieve your larger goal. For instance, you might want to increase your Instagram followers by 15% this quarter as a specific social media goal.
• Measurable: You have to have a way to quantify whether or not you have succeeded in achieving your goal. Having clear ways to measure your goals can do that– you can use metrics to gauge your development and adjust your goals as necessary. For instance, if you discover that likes and follows don’t result in increased website traffic, you can change the metric to one that will.
• Achievable: All of your objectives should be attainable for your company. Unrealistic goals can discourage workers and cause conflict in your business plan. Realistic goals can increase your productivity and keep your motivation up. Make sure to adjust your goals as you set them if it seems like you aren’t achieving them.
• Relevant: Ensure that your social media marketing objectives align with your overarching business goals. For instance, if increasing brand awareness is your goal, you might set a target of getting 25 social media followers to click through a post to a landing page that details your services.
• Timely: Your goals should have a clear and firm deadline to hold yourself accountable. Set a specific cadence to check in and ensure you’re staying on track rather than setting a goal for some vague time in the near future.

Using SMART goals gives you a place to start, as well as a way to check in on your progress and make adjustments as necessary. Even though social media marketing has many moving parts, these goals can help to keep you on track and not get disoriented.

3. Administer your resources wisely

Social media tasks are often mindlessly handled as an afterthought for loan officers. It may seem that you’re saving money and time by just handing social media to whoever has the free time, whether that be yourself or a colleague, but managing social media successfully calls for specific abilities such as:

• A strategic mind
• Organizing abilities
• Branding knowledge

Hiring a specialist to manage your social media can be beneficial if you have the funds. If you don’t have the funds to hire a social media manager, you can still spend money on social media advertisements, increasing reach and promoting brand awareness. 

4. Use each platform differently

You may want to post on as many platforms as you can be strong, but doing so could hurt your social media marketing plan. For instance, if your target audience is people over 40, you may want to focus less on TikTok. You will likely find that most of your audience is on Facebook or Twitter.

When you are creating your strategy, take into consideration:

• Where your competition posts
• Where your target audience is most likely to be
• Your metrics

Additionally, you should consider how to use each platform most effectively based on the purposes for which it was designed and the types of content that perform best there. For example, Facebook is good for quality live video streaming and interacting with followers one-on-one; Instagram and Tiktok rely more on visual content, like pictures, infographics, and short, entertaining videos.

Youtube is also for videos but is more oriented toward longer, informative videos. LinkedIn and Twitter are more written content-based, but Twitter is better for real-time conversations and quick news alerts, while LinkedIn is better for long-form written work, like articles and blogs. 

You might discover that the majority of your target demographic doesn’t tend to use fast-paced platforms like Instagram, so you’ll want to gear your focus more toward Facebook or LinkedIn. Maybe you want to be able to frequently give quick updates to your clientele, in which case Twitter may be helpful.

To get the most out of your marketing efforts, research the best strategy for each platform you use. While there are many ways to expand your small business, social media can be useful for attracting and keeping new clients.

Done-For-You Social Media for Loan Officers

5. Be consistent with your content.

Consistently posting compelling, engaging content is the key to success on social media. This will not only help to give you an appearance of trustworthiness, but it will also demonstrate that you care about engaging with your audience and that you have relevant information to share.

The principle of posting frequently is still valid despite changes in social media platforms’ algorithms over time. It increases the likelihood that your content will appear in newsfeeds. By concentrating on producing consistent, pertinent content, you can convince the algorithms that your posts deserve to appear in different newsfeeds, which will eventually draw users to your page.

6. Engage with your followers

Because social media users enjoy interacting with brands, you can gain advantages like:

• Increased brand awareness and a broader market reach
• Increased brand loyalty
• Seen as a local expert

According to Forbes, a staggering 83% of consumers place a high value on the customer experience, which makes the potential for a high return on investment (ROI) enormous. This includes interactions with brands on social media that help customers feel seen, heard, and understood. Using social media, you can keep an eye on conversations as they happen and quickly address any queries or concerns from your audience.

This can mean several things: it can include posing questions about your offerings, making Facebook groups, and employing the use of fun features like GIFs, emojis, and videos.

It can also be helpful to employ tools like Instagram Live to open up a dialogue with people looking to purchase or refinance a home. You can answer their questions and let your experience speak for itself as you engage with both prospective and current clients in real-time. 

Allow yourself at least an hour a day of constant social media activity to keep engagement high. 

With this hour, however, you should do your best to respond to any urgent concerns as quickly as possible throughout the day.  

7. Keep things professional

Remember that whenever you post something on social media, you are representing your company. Too frequently, posts can be misinterpreted, upsetting followers and causing conflict. Consider developing a social media policy to direct your staff members’ posts and interactions to avoid any unnecessary issues. 

A typical social media policy will include the following:

• Clear, non-confusing guidelines on what to post and how to react to unfavorable comments
• Platform regulations and guidelines
• The consideration of brands
• Security measures

Investing in a social media policy can ensure that your company is prepared for any situation. Remember that social media is fundamentally about putting your customer service philosophies into practice.

8. Hone in your brand identity

Your company’s brand identity makes customers relate to you and distinguishes you from the rest. Therefore, consistency should be maintained across all marketing channels, including print, digital, and social media.

For loan officers, maintaining brand consistency can be difficult, especially in the beginning. But it’s significant in all aspects of your company, and social media is no exception. As you post, be sure to maintain your brand voice (how you speak to customers), keep your posts consistent across each platform, and concentrate on your value proposition. 

A consistent brand identity can help increase loyalty and make it simpler to decide what to post.

9. Quality over quantity

Instead of randomly producing as many posts as you can per day on as many platforms as possible, you should concentrate on producing regular, high-quality posts. It’s actually very likely that posting too many low-quality items will penalize your account and flag you as spam.

It’s also difficult to keep up with a schedule that requires you to post several times a day. So ultimately, posting too often will end up hurting rather than helping your strategy.

Consider implementing a social media calendar to reduce these risks. You can use these calendars to organize your schedule and plan posts in advance. Marketers can keep track of the various moving parts of social media by categorizing posts into categories like when to post, post captions, post visuals, and which platforms to post on.

To keep your posts’ quality high, constantly ask yourself before posting something: Does this information benefit my readers? Is this something new, motivating, inspiring, or enjoyable? Does the text cite its sources?

You can use these to produce high-quality content that interests and draws readers.

10. Watch your outcomes

Social media marketing is influenced by various variables, so it’s crucial to evaluate and track progress. Analytics are helpful because they can improve campaigns, set new objectives, and identify tracking metrics.

Before you begin tracking, you should decide which metrics are most critical to your marketing objectives. 

The most typical metrics include:

• ReachsEngagementsImpressions
• Mentions
• Posting clicks
• Video views

Although social media marketing can seem intimidating, there is much to gain. When done properly, social media marketing can be a reliable, cost-effective solution to keeping your pipeline filled and your referral network active.

If you still need help with your social media presence (or would like a quickstart way to supplement your posts), consider adding our social media marketing to your website plan. Click below to learn more and schedule a conversation with an account executive.

See Our Newly Expanded Mortgage Social Media

Starting Oct 12, 2022, Facebook will discontinue its “Special Ad Audiences” feature for ad targeting. This major announcement poses a significant hurdle for all financial institutions –including brokers and loan officers –who use Facebook ads as part of their lead generation.

Register for “New Facebook Ads” Webinar

How does this affect Mortgage Ads?

The ‘special ads audiences” is a tool that allowed advertisers to define their target audience. This category only applied to ad campaigns that dealt with credit, employment, politics, and housing, and it aimed to help advertisers define their audience while minimizing possible discriminatory practices that would violate federal laws. 

Facebook ads in the above-mentioned categories were required to use the “special ads audience” tool, according to Meta ad policies. However, this tool will no longer be available beginning Oct 12.

Any ads currently using the “special ads audience” tool will also pause.

Why is Facebook changing its ad policies?

This major update is part of a settlement agreement with the DOJ where Meta (Facebook) was accused of algorithmic discrimination. It was alleged that Meta’s mortgage and housing advertising algorithm discriminated against users based on race, color, religion, sex, disability, familial status, and national origin.

The complaint also asserted that Meta’s advertising algorithms partially relied on those factors that are protected under the FHA.

Are Mortgage Ads a thing of the past?? 

(spoiler alert: No, they’re not!!)

While this change creates a significant obstacle for Facebook mortgage marketing, it does not mean mortgage ads on Facebook are dead!

Advertisers will still be allowed to run mortgage ads to their page followers and will be able to market their page to grow their following — all of which stress how critical it is to grow your digital presence and real estate partnerships. 

At LenderHomePage, we’ve long understood the power of leveraging these factors for business stability and scalability.

This is what it takes to win in all markets despite policy changes.

Join us for a special webinar this Thurs, Oct 14. Led by our the Voice of Customer champion, Kwe Parker, this not-to-be-missed live webinar will give you the insight and tools you need to leverage Facebook advertising in 2023. 

Register for “New Facebook Ads” Webinar

Technology may change many aspects of the mortgage industry, but some things remain the same: reputation is everything.

Whether you’re an independent LO or part of a mortgage team, your online reputation is continuously scrutinized by potential borrowers.

Consider these recent stats on the importance of reviews and revenue:

A study in 2021 by the National Association of Realtors found that 97% of mortgage borrowers started their homebuying journey with an online search (pg 57). Regarding lender reviews, research into consumer behavior by Spiegal Research Center at Northwestern found that displaying online reviews can increase conversion rates by 270%. It also demonstrated that the more expensive the item was, the more critical the review was for influencing purchase decisions. 

Yet another study, this one by the Harvard Business School, found that every 1-star increase in Yelp reviews translated to a 5-9% increase in revenue. 

Get new Online Reviews using our Platform

Gauging Your Mortgage Reputation

Before we get into the strategy of using reviews for mortgage leads, let’s see how you can find out where you currently stand. Here are ways to gauge your online mortgage reputation:

• Check your current online reviews. This includes Google, Zillow, Yelp, Facebook, BBB, or any third-party platform you use to collect reviews. 
• Remember employee reviews, too! Consumers consider testimonials from various angles. So if you have team members, check out what they’ve been saying about what it’s like to work on your team. Start with Glassdoor.
• What’s the word on social media? Check out what others are saying about you by searching hashtags with your name or business name, posts that you’ve been tagged on, and comments on your posts.  
• Read comments from your current digital ads. If you’re running any paid retargeting ads on Facebook, Twitter, Instagram, etc., current or past clients may see your ad and leave a comment –essentially a review.
• Industry forums and group chats. Depending on the privacy settings, this may or may not be visible to the general public. Either way, it’s a great place to gain insight into your mortgage reputation. 

How To Get More 5-Star Reviews and Generate More More Leads

Update Your Online Profile and Business Info

A study conducted by Yext of nearly 6,000 mortgage professionals found that almost half had incorrect or incomplete information on their profiles. Address the details of your profiles, including Facebook, Yelp, and Google My Business (click here to learn how mortgage pros should set up their GMB profile).

Respond to Any Bad Reviews

This one might sting a bit because no one likes to be told they did poorly. But getting a bad review and responding to it can be very good for your business! Potential borrowers value an empathetic response and appreciate you trying to make things right when a customer felt wronged. Read this previous article for tips on how to respond to bad reviews. 

Here’s another benefit of bad reviews, according to the same Speigal study mentioned above, bad reviews signify an “authenticity” about your business that increases the trust factor for consumers!

Ask For Feedback Before Asking For a Review

Sometime during the borrower’s journey, ask your client for feedback about their experience. Use open-ended questions like, “How do you feel about your mortgage experience with us so far?” If it’s anything less than enthusiastic, ask how you can improve it. If it’s all gold stars, it’s a go for asking them to leave a review. 

Remember to ask for a referral, too! Referrals are a goldmine for mortgage leads. 

Host your Reviews on your Website

Make It Easy For Borrowers to Leave a Review

Remove the hassle and clear the pathway for more reviews. Do this by giving them multiple review platforms, minimizing the number of clicks it takes to get to the review site, letting them know it only takes a minute and sending the request multiple ways, such as email or SMS. 

Post and Share Positive Reviews That You’ve Already Received

The influencing power of positive reviews also works to gain more of them! Share your reviews across social media and display them proudly on your mortgage website. Displaying reviews encourages past customers to leave you a review as well.

Manage Reviews and Continue to Listen

Continue to manage your online reputation by setting up Google alerts (it’s free) or another review tracker to send you notifications automatically. Remember to schedule in time to respond, too. The faster, the better. 

Bonus tip: Snoop on Your Competitor by Reading their Reviews

Want to know more about what your competitor is doing right or wrong? Read their reviews! Use that feedback to improve your service quality and gauge what borrowers in your area value in a mortgage experience. 

Remember that over 93% of consumers use testimonials in their decision-making process. That goes for choice in mortgage service providers too. Take care of your online reputation, and your reputation will take care of you. 

Get More Leads from Testimonials

Mortgage websites are unlike traditional business websites. As a highly regulated industry, lenders have a slew of compliance requirements in addition to state and federal regulations like the CCPA in California and WCAG 2.0 across the nation.

But having a mortgage-compliant website isn’t the only thing you have to worry about.

A mortgage professional’s website must also incorporate crucial structural, design, marketing, branding, and functional elements –all while delivering a borrower experience that delights and converts!

Does your current site meet the standards of 2022 consumers?

Check out this list of the most critical and essential elements your site should have right now.

Essential Elements of a Mortgage Website

Clear Site Navigation and Architecture

Several avenues may lead a user to your site. Google My Business could have directed them to your homepage, or maybe a search query landed them on one of your mortgage blog articles.

Or perhaps a real estate partner or former client forwarded them an email resulting in the user clicking over to your site. Where ever the user came from, it’s important that they can easily find what they are looking for.

Navigation should be located both at the top and bottom of the site. Nest categories in the menu to minimize clutter and include a link to a site map at the footer.

Also, make sure the navigation is intuitive to the visitor’s device.

View Template Gallery

Visible Call-to-Action (CTA)

Again, depending on the page the user landed on and their intent, you’ll want to provide clear direction as to what to do next, and there are several key spots where you want to include a CTA.

Your homepage should include a lead capture form, and it’s good practice to have an apply now at the top of your navigation –visible on every page they visit on your site.  Including a CTA at the end of every article and a lead capture form on key evergreen content is also an excellent idea.

The CTA can vary in wording, but essentially you want to encourage the user to continue through the sales funnel and get closer to completing an application. This can be accomplished by:

Telling them to contact you for more details on a particular program

• Pre-qualify using your online form
• Download your mortgage mobile app
• Subscribe to your newsletter
• Read more articles about a specific topic on your blog

Mobile-Friendly Version

There’s some confusion about what constitutes a “mobile-free” website. Mobile-friendly isn’t just about its site resizing to fit on a smaller screen. According to Google, a website must have these features to be classified “mobile-friendly” by their Google bots:

• Avoids software not commonly used on mobile devices –like Flash.
• Uses text that is readable without zooming.
• Content fits the screen without requiring users to scroll horizontally or zoom to view
• Places the links far enough apart so that the user can tap on the correct one easily.

Well-Defined Mortgage Business Brand

Your brand is what makes you memorable and unique. From a mortgage consumer’s perspective, a well-defined brand makes them feel at ease and familiar.

It can also give them a sense of happiness and satisfaction -both rooted in the emotional connection that digital consumers build with brands they find trustworthy.

When it comes to your website, make sure that you communicate your brand throughout your site –from your logo and tagline to mission statement and “about us” pages.

Even font and color scheme elements communicate your brand to the digital consumer, so be mindful of that when customizing your mortgage website.

Mortgage Content and Resources

Many loan applications begin with questions like, “how do I…?” or “the truth about…” or something similar. In other words, it’s unlikely that a digital consumer landed on your site because looking to apply for a loan at that time.

A consumer typically lands on a mortgage site researching loan or real estate services and topics, making it essential to have a library of well-written informational articles on your site. Note that relevant content goes hand-in-hand with your SEO efforts and search engine ranking.

Reviews From Previous Happy Clients

Positive reviews from past clients underscore a phenomenon called social proof. Social proof is the idea that others place a higher value on something simply because someone else has placed a high value on it.

Social proof also encourages people to follow suit. In other words, if a prospect is unsure if using your services is the correct course of action, seeing that someone else had used your services and was happy with the result will reinforce the idea using your services is the best action to take.

So while positive reviews raise the trust factor,  reviews also make your services more valuable and desirable. This is why this element is necessary for your site.

Pre-Designed Mortgage Websites by LenderHomePage

A well-built mortgage website that connects to a digital consumer takes more than just looks.

It must also be compliant, well-branded, and positioned as a reliable, professional resource for all mortgage needs –all of that in addition to easy to navigate and designed to capture leads!

Our flagship product, mortgage websites, is still one of our most highly-praised digital mortgage assets. We’ve maintained this reputation by consistently improving and evolving with the needs of our clients, their digital borrowers, and search engine trends.

Explore our gallery of templated mortgage sites –including designs tailored for personal branding –and try it free for 14 days.

Choose Your Mortgage Template

Digital presence is vital to your success. Consumers turn to the internet when they want to learn more about a loan officer or a particular loan product, making it crucial for LOs to have a robust digital presence. How easily your business is found online, how effective you are at conveying trust, authority, and value, and how well you connect and engage with current and potential borrowers will all determine your business longevity from this point forward.

Download Ebook

Digital presence is the modern lender’s differentiator.

Digital presence includes all online platforms and content you have control over – such as your website, social media profiles, email campaigns, etc. It also involves those you may have no control over, such as online reviews, testimonials, and general feedback. The same goes for both web and mobile presence.

Check out these recent stats on digital presence and consumer online behavior:

• The average consumer reads 10 online reviews before making a decision. (Hubspot, 2020)
• 88% of consumers trust online testimonials as much as personal recommendations. (Hubspot, 2021)
• 63% of consumers need to hear company claims 3-5x before accepting it. (MarketingBlender, 2020)
• Facebook is the most widely used social media platform. About 68% of US adults report that they are Facebook users (Pewinternet, 2018)
• 81 percent of US adults aged 30 to 49 are active social media users. This number falls slightly to 73 percent for those aged 50 to 64 and 45% for 65 and above. (Pew Research Center, 2021)
• 71% of consumers who had a positive experience with a brand on social media are likely to recommend the brand to others (Lyfe Marketing, 2019)
• Businesses average 67% more leads every month if they have a company blog than those who don’t. (Learn Hub, 2020)
• 59% of consumers cite at least one online channel as a source of initial awareness. (Responsify, 2022)
• Consumer’s online activity begins with a search 97% of the time. (Compare Hare, 2020)
• 18% of local searches on mobile devices lead to a conversion within a day. (Junto, 2022)

However, building your mortgage business’s digital presence can seem daunting. With so many platforms, terms, and varying trends, staying on top of it can be challenging –especially if you don’t know how to do it or tell if your actions are successful.

Even online-savvy LOs can mistakingly think they have this “digital presence thing down” when, in reality, they’ve simply blurred the line between personal social media use and digital reputation management (hint: they are not the same).

This ebook will lay out the first foundational steps for creating a robust digital presence.

We’ll go over everything from how to improve your website traffic to social media content with the highest engagement to increasing your presence in the inbox! But first, let’s review why digital presence is so paramount to your success strategy.

Stand out from the competition. Get noticed with disruption. If you want to reach a millennial borrower, you got to shake things up. When it comes to tactics for driving mortgage website traffic and having a lead pipeline that’s constantly filled, doing something that get you immediately noticed seems to be the way to do it. 

And there’s some truth to it. That’s why companies spend millions of dollars on 15-30 second Super Bowl commercials. But simply doing something “outside the box” is hardly a growth strategy – and indeed not a wise financial investment in an uncertain mortgage market. 

However, implementing innovative marketing, business, and technology tactics have proven to be critical for success, for businesses large and small. The key to doing this right is to discover a consumer need or target market that is currently ignored.

We call this “White Space.” 

White Space is where consumers’ unspoken, unmet needs are discovered. White Space is used to spark innovation, and uncover new revenue opportunities by reaching a new consumer or making improvements to the current process. 

Whitespace exists in all industries. It’s contained in the unoccupied territory where rules are unclear, authority is fuzzy, and strategy is vague. And it’s here where enterprising originators find the most success for driving innovation, finding new lead sources, and discovering untapped revenue outside of market fluctuations. 

Moving From Black Space into White Space

Black space encompasses all the business and marketing tactics you have already tried or incorporated into the business. Therefore, the White Space would be all the opportunities outside that scope. Remember, White Space encompasses the unmet need of consumers, and discovering those needs won’t occur by happenstance. 

When Tesla emerged as a frontrunner in car manufacturing, it wasn’t luck. There was an opportunity Elon Musk saw in the White Space by developing electric sports cars. 

When Carl’s Jr launched their $6 burger (more than double the price of most fast food burgers at the time), it was a strategic move discovered in the White Space where they found an untapped market in-between “fast food burger” and “restaurant burger.”

Your local fusion restaurant is another example of opportunity born in the White Space. The wine and paint night business is yet another –providing a space to drink and socialize that’s not a bar. Revolutionary! 

How can you move into the White Space to reveal new opportunities for your mortgage business? Read below for strategies to get started:

Discovering The “White Space” in Your Mortgage Business

Innovate Upon What You Already Have

The perfect place to uncover areas where your prospects’ and borrowers’ needs are unmet is to examine your current offering. For example, are you still using the same Wix site from when you started your business? Then it’s time to ditch it and launch a professional mortgage website. 

Are you still using your personal social media profiles to market your business? Then it’s time to not only create new consumer-facing profiles, but it’s also time you create a strategy and budget for digital marketing for mortgage leads. 

Target A Separate Consumer Segment

If you’ve been struggling to reach enough prospective borrowers for your main loan product, it would be worth exploring a segment of that consumer market. For example, if your main product is FHA loans for first-time buyers, consider whether there is a separate pool of loan prospects within that target market (this is similar to the Carl’s Jr example mentioned above). 

By moving into the White Space, you may discover that there is a growing Hispanic population in Denver and surrounding areas. Or the White Space may reveal that there is an influx of tech professionals relocating to your state. These subgroups would benefit from an FHA loan. However, reaching them requires a refined tactic. 

Analyze What Makes Your Mortgage Services Different

Many mortgage companies make the mistake of trying to be everything to everybody. While there’s value and truth that you can do every type of loan, consumers tend to trust professionals that are specialists. The specialization could come from a particular loan product, expertise in financial challenges, locale, or even association with a distinctive group such as law enforcement or being bilingual.

Your specialization could also come from other sources, such as exemplifying your modern lending capabilities or demonstrating care by humanizing the borrower experience. 

So if you haven’t already pinned down what makes your mortgage business different from your local competition, move into the White Space to reveal it. If you already know your winning difference, use the White Space to lean into it harder. Doing so can help you find ways to strengthen your branding and uncover new tactics in lead generation. 

White Space is a much-respected and innovative practice that can help mortgage companies build their niche in a crowded market. Remember, it’s not just about standing out or thinking “outside the box” —White Space is a place to discover ways to reposition your business and maximize opportunities from the unmet needs of consumers. 

Have you found this article helpful? Subscribe below and get mortgage business and marketing ideas delivered to your inbox every week.

Looking for more ways to move your mortgage business into the White Space? Talk to an account executive today to learn more about our brandable and stackable digital mortgage tools that help you to customize the lending experience to any target market.