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How to keep your SEO clients engaged: 8 communication touchpoints

SEO is not a set-it-and-forget-it thing, even if you or some of your clients wish it were. But all parties need to stay engaged in the project from start to finish for success.

That means communication is key. Having a plan for how you will communicate with your clients throughout the engagement is an important part of SEO project management.

Often when things go wrong, it’s not the work that’s the problem, it’s the client relationship. This is true not just of marketing projects. The Project Management Institute (PMI) reported that one out of five projects is unsuccessful due to ineffective communications.

In our experience working with clients, a good communications plan keeps projects on track. Plus, having frequent touchpoints can uplevel your brand and service and make for happier clients all around.

Here are eight communication touchpoints you can build into your client engagements.

1. Kickoff calls

I cannot stress enough the importance of having a productive kickoff call. Even though you may already know what to do — and even though you may have had many conversations leading up to the client signing on — you still need the kickoff call.

Here, everyone involved in the project (on your side and the client’s) gets up to speed on the scope of the work and what to expect. How often will you meet? What turnaround times will you need on deliverables and approvals? The kickoff meeting is your chance to lay out these procedural details.

Expectations are key to a successful project. The project team must understand the client’s expectations before starting their work and vice versa.


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2. SEO training

Training your clients on SEO is a fantastic way to keep the lines of communication open as you discuss their projects’ details. How will they know what questions to ask if, for example, they have no idea what a meta tag is? Speaking the same language is very important, so make sure you have consistent training shared by all project members. The SMX Master Classes series can be a great step here.

If clients are already well-versed in SEO, your training is still key because it reinforces your approach to SEO — no two SEO vendors operate in the same way.

SEO training also helps familiarize clients with everything that goes into your SEO services. They’ll know, for example, that you’re not just waving some magic wand behind the scenes and *poof* rankings appear. Education builds value in the eyes of the client.

Conducting your training separately from your regular calls will allow you to keep the project work focused. Otherwise, you will spend more time explaining concepts during every touch-base call than you may have planned.

3. Status calls

Some people dread standing meetings, but they are essential for project management. And they don’t have to be pointless.

It is beneficial to have some structure and consistency for the project or it falls apart.

Make sure you have an agenda ready to go ahead of time for each meeting so that the client knows what to expect on the call.

And then take only as much time as you need. Make sure that everyone gets their concerns or questions answered, their next steps laid out, etc. After the call, you can send notes from the meeting, so it is documented, and everyone has a record.

4. One-off emails

Have you ever received an email from a service provider with a helpful note just because they thought it would be of value to you? Remember the impact that left? It’s these little touches that can go a long way in strengthening your client relationships.

Think about how you can touch base with your client outside your regularly scheduled meetings. Maybe something in the SEO industry happened that pertains to your client. Or maybe something in their industry happened that could impact their SEO.

Send a quick email to give them the details, why it matters and how it might impact them.

5. In-house resources

Any time you create a useful resource that your client might benefit from, send it to them. Think ebooks, webinars, videos — really, any content marketing asset.

Sure, you could send out an email blast to all your clients with a link to that ebook you did. But a more personal touch would be to send it to select clients that are struggling with the issue in the ebook along with a personal note.

6. Progress reporting 

A more official client-communications must-have is your SEO reports.

Make sure you have a schedule for when and how you will report progress. And make sure the client knows when to expect that. For example, it might look something like this:

  • Often: Update the client on progress on agreed tasks between calls.
  • Monthly: Generate a report that shows progress for the month. We usually run this in 4-week sprints.
  • Quarterly: Create a report that shows quarterly wins and concerns and quarter-over-quarter progress.
  • Project end: Create a summary with an overview of the project that includes wins, losses and next steps.
  • Yearly: When you have long-term clients, show year-end progress and year-over-year success.

7. Client feedback

At some point during the engagement, give your SEO clients an opportunity to give feedback on how they feel the project is going, what’s working, what’s not working and how you can improve.

If it feels like you’ll only get honest feedback if it’s done anonymously, then send out a survey to your clients and make their answers anonymous. This is the format for an NPS score.

You might do this at regular intervals during the engagement (recommended), or you might wait until the end of the project. What you learn from this feedback can be built into your client engagements moving forward.

8. Your blog

Make sure your clients know about your blog! Better yet, ask if you can add them to the subscriber list when they first engage.

It’s not uncommon for clients to never visit your company blog and miss that amazing resource for them. Once they’ve subscribed, your blog updates serve as an easy touchpoint to help keep your brand top of mind.

So, make this a resource that you are sure your clients know about.

Use communications to uplevel your service

According to PMI, high performers create formal communications plans for nearly twice as many projects. In your SEO project management, take the time to review your communication plan to incorporate as many touchpoints as possible.

The post How to keep your SEO clients engaged: 8 communication touchpoints appeared first on Search Engine Land.

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Jason March 30, 2022 0 Comments

Google Search adds booking and appointment availability for healthcare providers

Google announced it will now show you some healthcare providers appointment availability and give you the ability to book an appointment directly through Google Search. This currently only works in the US and it seems to be limited to one pilot private, MinuteClinic at CVS, but Google hopes to expand this to additional providers in the future.

Hema Budaraju, the lead of Google Health and Social Impact, said Google Search is rolling out a feature “that shows the appointment availability for healthcare providers so you can easily book an appointment.” “You might see available appointment dates and times for doctors in your area,” Google wrote.

What this looks like. Here is a screenshot of the new “appointments” tab in the local pack that lets you filter to see healthcare providers that offer online booking options. It lets you pick various options for what medical attention you require:

Here is a GIF of it in action:

Which provides are included. Google said it is working with partners including MinuteClinic at CVS and a number of other scheduling solution providers. Google added that it “we hope to expand features, functionality and our network of partners so we can make it easier for people to get the care they need.”

Health in Search. A few months ago, Google enabled the ability to help you find healthcare providers that take your insurance coverage. So this is the next step in Google’s journey to help people with healthcare.

Why we care. Eventually, Google will open up these options to all healthcare providers and when they do, if you or your clients would benefit from this option, you will want to integrate these booking options and also insurance options, as soon as possible.

If you are using a scheduling or booking service for your medical practice, maybe reach out to them for an ETA on when they will be integrating with Google Search. We will keep you posted on this feature as it expands to other providers and solutions.

This can potentially lead to more visits and patients for your healthcare providers.

The post Google Search adds booking and appointment availability for healthcare providers appeared first on Search Engine Land.

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Jason March 24, 2022 0 Comments

Google releases March 2022 product reviews update with additional ranking criteria

Google has begun the rollout of the third version of the products reviews update, a search ranking algorithm update targeted at ranking product review related content on the web that is most helpful and useful to searchers. The first product reviews update was launched on April 8, 2021, the second was launched on December 1, 2021 and now the third has been released on March 23, 2022. The new is named the March 2022 product reviews update.

Google product reviews update. The Google product reviews update aims to promote review content that is above and beyond much of the templated information you see on the web. Google said it will promote these types of product reviews in its search results rankings.

Google is not directly punishing lower quality product reviews that have “thin content that simply summarizes a bunch of products.” However, if you provide such content and find your rankings demoted because other content is promoted above yours, it will definitely feel like a penalty. Technically, according to Google, this is not a penalty against your content, Google is just rewarding sites with more insightful review content with rankings above yours.

Technically, this update should only impact product review content and not other types of content.

What has changed. With the third release of the product reviews update, Google said this update “builds on” the work of the first two product review updates to enhance Google’s “ability to identify high quality product reviews.” “This will make it easier for us to get sound purchasing advice in front of users, and to reward creators who are earnest in being helpful,” Alan Kent of Google added.

Google listed the following criteria for what matters with the product reviews update:

  • Include helpful in-depth details, like the benefits or drawbacks of a certain item, specifics on how a product performs or how the product differs from previous versions
  • Come from people who have actually used the products, and show what the product is physically like or how it’s used
  • Include unique information beyond what the manufacturer provides — like visuals, audio or links to other content detailing the reviewer’s experience
  • Cover comparable products, or explain what sets a product apart from its competitors

The rollout. This rollout will happen over the “next few weeks,” Google said. These, and core updates, normally take a few weeks to rollout, so that should be no surprise. You should expect the bulk of the ranking volatility to happen in the earlier stages of this rollout.

What is impacted. Google said this update may impact those who “create product reviews in any language.” Google said the initial rollout will be “English-language product reviews” but they have seen “positive effects” from this update in the past and the search company “plans to open up product review support for more languages” in the future.

Initially, Google said this update is looking at “English-language product reviews across many sites.”

Please note that these updates can be very big, almost as big as core updates.

Previous advice on the product reviews update. The “focus overall is on providing users with content that provides insightful analysis and original research, content written by experts or enthusiasts who know the topic well,” Google said about this update. That is similar advice to the core update recommendations mentioned above, but here is a list of “additional useful questions to consider in terms of product reviews.” Google recommends your product reviews cover these areas and answer these questions. Do your product reviews…

  • Express expert knowledge about products where appropriate?
  • Show what the product is like physically, or how it is used, with unique content beyond what’s provided by the manufacturer?
  • Provide quantitative measurements about how a product measures up in various categories of performance?
  • Explain what sets a product apart from its competitors?
  • Cover comparable products to consider, or explain which products might be best for certain uses or circumstances?
  • Discuss the benefits and drawbacks of a particular product, based on research into it?
  • Describe how a product has evolved from previous models or releases to provide improvements, address issues, or otherwise help users in making a purchase decision?
  • Identify key decision-making factors for the product’s category and how the product performs in those areas? For example, a car review might determine that fuel economy, safety, and handling are key decision-making factors and rate performance in those areas.
  • Describe key choices in how a product has been designed and their effect on the users beyond what the manufacturer says?
  • Provide evidence such as visuals, audio, or other links of your own experience with the product, to support your expertise and reinforce the authenticity of your review.
  • Include links to multiple sellers to give the reader the option to purchase from their merchant of choice.

Google also linked to its blog post from earlier this year named providing better product information for shoppers.

New advice. Google added three new points of new advice for this third-release of the products reviews update:

  • Are product review updates relevant to ranked lists and comparison reviews? Yes. Product review updates apply to all forms of review content. The best practices we’ve shared also apply. However, due to the shorter nature of ranked lists, you may want to demonstrate expertise and reinforce authenticity in a more concise way. Citing pertinent results and including original images from tests you performed with the product can be good ways to do this.
  • Are there any recommendations for reviews recommending “best” products? If you recommend a product as the best overall or the best for a certain purpose, be sure to share with the reader why you consider that product the best. What sets the product apart from others in the market? Why is the product particularly suited for its recommended purpose? Be sure to include supporting first-hand evidence.
  • If I create a review that covers multiple products, should I still create reviews for the products individually? It can be effective to write a high quality ranked list of related products in combination with in-depth single-product reviews for each recommended product.  If you write both, make sure there is enough useful content in the ranked list for it to stand on its own.

Not a core update. Google also previous said that product reviews updates are not the same as core updates. This is a standalone update they’re calling the product reviews update. This is separate from Google’s regular core updates, the company told us. Nonetheless, Google did add that the advice it originally provided for core updates, “about producing quality content for those is also relevant here.” In addition to that advice, Google provided additional guidance specific to this update.

Why we care. If your website offers product review content, you will want to check your rankings to see if you were impacted. Did your Google organic traffic improve, decline or stay the same?

Long term, you are going to want to ensure that going forward, that you put a lot more detail and effort into your product review content so that it is unique and stands out from the competition on the web.

Also, those impacted by previous core updates, that put in the work, may be rewarded by this March 2022 product reviews update.

The post Google releases March 2022 product reviews update with additional ranking criteria appeared first on Search Engine Land.

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Jason March 23, 2022 0 Comments

How E-A-T content and link building can drive YMYL SEO success

Google’s principle of E-A-T — which stands for expertise, authority, and trustworthiness — is the search engine’s way of determining the value of content on the web.

But, what does it mean for content to reflect expertise, authority, and trustworthiness?

“Expertise, for me, is the amount of knowledge you have in a field,” said Kevin Rowe, founder and CEO of PureLinq, in a recent webinar. “You build more expertise the longer you’ve been in a field.”

“Authority is how other authoritative figures validate you — this is reflected through authoritative links. And trust is [expertise and authority] over time,” he added.

Source: Kevin Rowe

When most marketers consider E-A-T signals, they often focus their efforts on creating high-quality content. And while this is one of the most important factors, these professionals could be missing out on potential ranking signals from authoritative backlinks.

According to Rowe, considering E-A-T when building links to your site — and generating content — is a great way to improve rankings, especially for those in the YMYL (your money, your life) space.

What Google says about E-A-T and YMYL

Google offers marketers a lot of resources for marketers looking to improve their sites’ E-A-T signals, says Rowe. Whether it’s documentation such as the General Guidelines or communication on social platforms such as Twitter, these resources can provide additional context into how the search engine determines site authority, expertise, and trustworthiness.

The information suggests Google relies heavily on the concept of E-A-T when evaluating YMYL content. According to the Guidelines, it’s “possible to have everyday expertise in YMYL topics.” This can be presented in the form of forum posts, articles detailing one’s personal experiences, or any other content that seeks to give searchers advice.

Source: Kevin Rowe

However, despite all of the resources available, Google doesn’t actually offer specific strategies about how to improve E-A-T or even the way its algorithms work in conjunction with it.

“They give a lot of information about how they’d like the search engine to work, but it doesn’t always work that way,” Rowe said. “So, we have to use testing and analysis to understand the cause and effect relationships.”

E-A-T isn’t an update or algorithm; it’s a principle to follow when optimizing your site in general. So, marketers should use Google’s guidelines and documentation to inform their testing and optimization efforts to better adhere to this principle.


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How to establish E-A-T with link building and content

While there aren’t straightforward steps from Google for improving E-A-T, marketers can work on enhancing the quality signals for their sites through strategic link building and content creation efforts.

“It’s all about how authoritative your links are and how expert-driven your content is,” said Rowe.

Rowe highlighted three ways marketers could begin sending higher E-A-T signals.

Create subject matter expert content. Write content from a position of expertise. Your pieces should be the go-to resources for readers interested in a given subject. If you’re not an expert in the area, hire someone who can create this content for you.

Message sculpting. Focus on the needs of the audience you’re writing for. People searching for YMYL content want relatable messages that speak to their personal situations, so make sure your writing reflects this.

Identify link building opportunities. Look for reputable, relatable sites and start pitching your content to them. A great resource Rowe recommends is HARO, which connects subject matter experts with journalists who publish content in those areas.

High-quality content and links from authoritative sources are the foundation of E-A-T. Rowe highlighted how these aspects are inextricably intertwined: “Expertise, authority, and trust are about the amount of knowledge and content shared on [and from] your site. It’s about who you are, who’s writing the content, and what other people think about it.”

Watch this webinar presentation at Digital Marketing Depot.

The post How E-A-T content and link building can drive YMYL SEO success appeared first on Search Engine Land.

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Jason March 17, 2022 0 Comments

Google refine this search & broaden this search now live in search results

Google Search has rolled out the “refine this search” and “broaden this search” in the US based English search results, a Google spokesperson confirmed with Search Engine Land today. These features were previewed last year at the Search On event last September.

Google did say that while some are noticing the things to know/consider being tested, this is not yet fully live in Google Search yet.

Refine this search. Google spoke about this feature at Search On claiming the “Refine this search” features enable users to get more specific with a topic or zoom out to more general topics. You can now see it come up for a number of queries, here is a screenshot I saw on my mobile device for this feature:

Broaden this search. The “Broaden this search” features also enable users to get more specific with a topic or zoom out to more general topics, Google said. You can now see it come up for a number of queries, here is a screenshot I saw on my mobile device for this feature:

Things to know/consider. Google told us the things to know and things to consider feature is not live yet in Google Search. Google is indeed testing it, as we pointed out above, but it is not fully live yet.

US English. Google said the “refine this search” and “broaden this search” have rolled out in English in the US Google Search results.

MUM. It is hard to know if Google is powering these features off MUM right now. Danny Sullivan of Google just posted on Twitter that the Things to know feature is not currently using MUM, so it is not clear if these other features are or not. We have followed up with Google to find out if these features use MUM.

As I covered last month, MUM is currently used in only two applications in search thus far.

Google has confirmed that these features do not yet use MUM, but Google did tell us “we anticipate that applying MUM for ’things to know’ will enable us to uncover even deeper insights and help people explore information more easily.”

Why we care. These new search features may lead to searchers finding more ways to discover your site in Google Search. Or it might distract searchers from clicking on your snippet in the search results they are looking at. In any event, Google is constantly trying new search features and staying on top of what went live in Google Search is useful for many search marketers.

The post Google refine this search & broaden this search now live in search results appeared first on Search Engine Land.

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Jason March 15, 2022 0 Comments

Google page experience update for desktop done rolling out

Google has announced that the page experience update for desktop is now done rolling out. This update started to roll out on February 22nd and now, 9-days later, it is now fully rolled out.

Announcement. Here is Google’s announcement about the roll out of this update:

Page experience update for desktop. This update will include all the current signals of the mobile version of the page experience update, outside of the page needing to be mobile-friendly. Google said all of the page experience factors for mobile will be included with the exception of the mobile-friendliness requirement, which is kind of obvious. Here is a chart from Google showing the specific factors:

What is page experience? Google has a detailed developer document on page experience criteria but in short, these metrics aim to understand how a user will perceive the experience of a specific web page: considerations such as whether the page loads quickly, if it’s mobile-friendly, runs on HTTPS, the presence of intrusive ads and if content jumps around as the page loads.

Page experience is made up of several existing Google search ranking factors, including the mobile-friendly update, Page Speed Update, the HTTPS ranking boost, the intrusive interstitials penaltysafe browsing penalty, while refining metrics around speed and usability. These refinements are under what Google calls Core Web Vitals. Please note, Google dropped the safe browsing factor last year from the page experience update.

Search Console tools. Google has released updated page experience reports for desktop a few months ago. You can learn more about that report over here.

Don’t expect drastic changes. Google said with this rollout and this new Google update, do not expect drastic changes. “While this update is designed to highlight pages that offer great user experiences, page experience remains one of many factors our systems take into account… Given this, sites generally should not expect drastic changes,” said Google. We expect the same to be true for the desktop rollout.

Why we care. While I do not believe this page experience update was a significant update, where you probably did not see tons of sites’ rankings drastically change, those working towards improving their page experience have been primarily focused on their mobile pages. This one is focused on desktop and it was a shift that we did expect.

You should annotate your analytics and tools to note the update finished today.

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Jason March 3, 2022 0 Comments

Google page experience update for desktop now rolling out

Google has begun rolling out the page experience update for desktop web pages and desktop search, a Google spokesperson has confirmed with Search Engine Land. This update will slowly roll out over the next several weeks and be completed by the end of March 2022.

Google did tell us that the desktop version of the page experience update would begin this month and now Google has confirmed it has begun rolling out.

Page experience update for desktop. This update will include all the current signals of the mobile version of the page experience update, outside of the page needing to be mobile-friendly. Google said all of the page experience factors for mobile will be included with the exception of the mobile-friendliness requirement, which is kind of obvious. Here is a chart Google designed showing the specific factors:

What is page experience? Google has a detailed developer document on the page experience criteria but in short, these metrics aim to understand how a user will perceive the experience of a specific web page: considerations such as whether the page loads quickly, if it’s mobile-friendly, runs on HTTPS, the presence of intrusive ads and if content jumps around as the page loads.

Page experience is made up of several existing Google search ranking factors, including the mobile-friendly updatePage Speed Update, the HTTPS ranking boost, the intrusive interstitials penaltysafe browsing penalty, while refining metrics around speed and usability. These refinements are under what Google calls Core Web Vitals. Please note, Google dropped the safe browsing factor last year from the page experience update.

Search Console tools. Google has released updated page experience reports for desktop a few months ago. You can learn more about that report over here.

Don’t expect drastic changes. Google said with this rollout and this new Google update, do not expect drastic changes. “While this update is designed to highlight pages that offer great user experiences, page experience remains one of many factors our systems take into account… Given this, sites generally should not expect drastic changes,” said Google. We expect the same to be true for the desktop rollout.

Why we care. While, I do not believe this page experience update will be a significant update where you will see tons of sites see their rankings drastically change, those working towards improving their page experience have been primarily focused on their mobile pages.

I would not expect major ranking shifts from this rollout and in fact, if you do see ranking shifts today or tomorrow, I would highly doubt it is related to this update.

The post Google page experience update for desktop now rolling out appeared first on Search Engine Land.

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Jason February 22, 2022 0 Comments

Google’s Pirate Update can cause 89% drop in search traffic for offending site

On February 8, 2022, Google released a document to the U.S. Copyright Office saying “when a site is demoted [by the Pirate update], the traffic Google Search sends it drops, on average, by 89% on average.” This is a statement about Google’s efforts to remove sites that “received a large number of valid removal notices” as DMCA requires, hence the Google Pirate update from 2012.

The Pirate update. The Pirate update, which Google originally called the DMCA update, looked at if a site had a large number of DMCA takedown requests and if so, it demoted the site. Google officially only confirmed updating this algorithm once after its launch in 2012, that was in 2014. It is without a question that Google runs this algorithm update periodically to catch new sites that may be copying copyrighted content from others. But Google clearly does not announce each time the search company runs this update.

Google said in the new PDF document “we have developed a ‘demotion signal’ for Google Search that causes sites for which we have received a large number of valid removal notices to appear much lower in search results.”

89% demotion. This PDF document written by Google states that when sites are demoted by this algorithm, the sites hit on average see 89% less Google Search traffic as a result. The document states “When a site is demoted, the traffic Google Search sends it drops, on average, by 89% on average.”

Redirect tricks. Google also said that it has a flag named “still-in-theaters/prerelease” that will pick up on when a site hit by this update redirects to a new domain without that flag. Google said, “We have also made it much harder for infringing sites to evade demotion by redirecting people to a new domain.” Google added “we have added a “still-in-theaters/prerelease” flag for DMCA notices involving this category of content to enhance the Search demotion signal.”

This report comes via TorretFreak, a publication that tracks the latest news about copyright, privacy and related topics. Also, a hat tip to @GlennGabe for notifying me of this.

Why we care. If a site gets too many (how many is unknown) DMCA takedown requests, it can lead to that site being hit by this Pirate update. If a site gets hit by the Pirate update, you can expect, on average, 89% less traffic from Google Search to that site. And no, redirecting that site to a new domain name won’t seem to help you.

So if you run into any clients during an audit that have these notices, which you might see Search Console notification, then maybe check the Google transparency report for the domain and then maybe request reconsiderations after cleaning up the issues.

The post Google’s Pirate Update can cause 89% drop in search traffic for offending site appeared first on Search Engine Land.

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Jason February 22, 2022 0 Comments

Webinar: Your guide to scoring Google 5-star reviews

Now more than ever, customers seek out information about your business online. If you don’t offer the experience your customer is looking for, your reputation may be at stake.

Discover how A&W Restaurants achieved a 25% increase in 5-star reviews on Google in six months and how you can achieve similar results or more.

To learn more on how you can boost your Google reviews, register today for “Your Guide to Scoring Google 5-Star Reviews for Multi-Location Businesses,” presented by Chatmeter.

The post Webinar: Your guide to scoring Google 5-star reviews appeared first on Search Engine Land.

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Jason February 14, 2022 0 Comments

The benefits of dynamic rendering for SEO

JavaScript frameworks have been growing in popularity over the last few years, thanks in no small part to the flexibility they offer. “JavaScript frameworks allow for rapid development. It offers better user experience. It offers better performance and it offers enhanced functionality that traditional frameworks — non-JavaScript ones — sort of lack,” said Nati Elimelech, tech SEO lead at Wix.

“So, it’s no surprise that very large websites or complex UIs with complex logic and features usually tend to use JavaScript frameworks nowadays,” he added.

At SMX Next, Elimelech provided an overview of how JavaScript works for client-side, server-side and dynamic rendering, and shared insights for auditing gained from implementing JavaScript on over 200 million websites.

Client-side vs. Server-side rendering

Different rendering methods are suitable for different purposes. Elimelech advocated on behalf of dynamic rendering as a means to satisfy search engine bots and users alike, but first, it’s necessary to understand how client-side and server-side rendering work.

Client-side rendering

When a user clicks on a link, their browser sends requests to the server that site is hosted on. 

“When we’re talking about JavaScript frameworks, that server responds with something that’s a bit different than what we’re used to,” Elimelech said.

“It responds with a skeleton HTML — just the basic HTML, but with a lot of JavaScript. Basically, what it does is tell my browser to run the JavaScript itself to get all the important HTML,” he said, adding that the user’s browser then produces the rendered HTML (the final HTML that is used to construct the page the way that we actually see it). This process is known as client-side rendering.

Image: Natie Elimelech.

“It’s very much like assembling your own furniture because basically the server tells the browser, ‘Hey, these are all the pieces, these are the instructions, construct the page. I trust you.’ And that means that all of the hard lifting is moved to the browser instead of the server,” Elimelech said.

Client-side rendering can be great for users, but there are cases in which a client doesn’t execute JavaScript, which means it won’t get the full content of your page. One such example may be search engine crawlers; although Googlebot can now see more of your content than ever before, there are still limitations.

Server-side rendering

For clients that don’t execute JavaScript, server-side rendering can be used.

“Server-side rendering is when all of that JavaScript is executed on the server-side. All of the resources are required on the server-side and your browser and the search engine bot do not need to execute JavaScript to get the fully rendered HTML,” Elimelech explained. This means that server-side rendering can be faster and less resource-intensive for browsers.

A slide with a basic explanation of server-side rendering.
Image: Natie Elimelech.

“Server-side rendering is like providing your guests with an actual chair they can sit it on instead of having to assemble it,” he said, continuing his previous analogy. “And, when you do server-side rendering, you basically make your HTML visible to all kinds of bots, all kinds of clients . . . It doesn’t matter what the JavaScript capabilities are, it can see the final important rendered HTML,” he added.

Dynamic rendering

Dynamic rendering represents “the best of both worlds,” Elimelech said. Dynamic rendering means “switching between client-side rendered and pre-rendered content for specific user agents,” according to Google. 

Below is a simplified diagram explaining how dynamic rendering works for different user agents (users and bots).

A flowchart describing dynamic rendering.
Image: Natie Elimelech.

​​”So there’s a request to URL, but this time we check: Do we know this user agent? Is this a known bot? Is it Google? Is it Bing? Is it Semrush? Is it something we know of? If it’s not, we assume it’s a user and then we do client-side rendering,” Elimelech said. 

In that case, the user’s browser runs the JavaScript to get the rendered HTML, but still benefits from the advantages of client-side rendering, which often includes a perceived boost in speed.

On the other hand, if the client is a bot, then server-side rendering is used to serve the fully rendered HTML. “So, it sees everything that needs to be seen,” Elimelech said.

This represents the “best of both worlds” because site owners are still able to serve their content regardless of the client’s JavaScript capabilities. And, because there are two flows, site owners can optimize each to better serve users or bots without impacting the other.

But, dynamic rendering isn’t perfect

There are, however, complications associated with dynamic rendering. “We have two flows to maintain, two sets of logics, caching, other complex systems; so it’s more complex when you have two systems instead of one,” Elimelech said, noting that site owners must also maintain a list of user agents in order to identify bots.

The pros and cons of dynamic rendering
Image: Natie Elimelech.

Some might worry that serving search engine bots something different than what you’re showing users can be considered cloaking.

“Dynamic rendering is actually a preferred and recommended solution by Google because what Google cares about is if the important stuff is the same [between the two versions],” Elimelech said, adding that, “The ‘important stuff’ is things we care about as SEOs: the content, the headings, the meta tags, internal links, navigational links, the robots, the title, the canonical, structured data markup, content, images — everything that has to do with how a bot would react to the page . . . it’s important to keep identical and when you keep those identical, especially the content and especially the meta tags, Google has no issue with that.”

Potential site parity issues when using different JavaScript rendering methods
Image: Natie Elimelech.

Since it’s necessary to maintain parity between what you’re serving bots and what you’re serving users, it’s also necessary to audit for issues that might break that parity.

To audit for potential problems, Elimelech recommends Screaming Frog or a similar tool that allows you to compare two crawls. “So, what we like to do is crawl a website as Googlebot (or another search engine user agent) and crawl it as a user and make sure there aren’t any differences,” he said. Comparing the appropriate elements between the two crawls can help you identify potential issues.

A slide with tools for auditing the javascript versions of your site.
Image: Natie Elimelech.

Elimelech also mentioned the following methods to screen for issues:

“Remember, JavaScript frameworks aren’t going anywhere,” he said. “Chances are you’re going to meet one of them soon, so you better be prepared to handle them.”

Watch the full SMX Next presentation here (free registration required).

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Jason February 12, 2022 0 Comments