Marketers and business leaders came together at Zeta Live ‘21 to discuss the evolution to a digital-first world and trending topics on the future of marketing. From NFTs to first-party data to the Metaverse and everything in between, here are some of the conference’s most engaging themes that marketers can’t afford to ignore.
1. E-commerce enters the experience era
The last 20 years of ecommerce and the technological progress made within the industry have offered solely static experiences for consumers. Enter the “experience era.”
The experience era enables marketers to give consumers the branded experience they crave. In the What Comes Next for Social Commerce session, industry experts from Verishop, Snap Inc., ThirdLove, and Yahoo! explain what’s next, with emphasis on one-to-one interactivity, sustainability, the Metaverse, and livestream selling being the holy grails.
2. Web 3.0, NFTs, and blockchain technology go mainstream
Web 3.0 represents the next iteration of the evolution of the internet as we know it. Built upon the core concepts of decentralization, openness, and great user utility, the real value coming out of web 3.0 will be blockchain.
At the center of this blockchain technology now sits non-fungible tokens, better referred to as NFTs. In our session 2022: The Year NFTS Take the Mainstage, industry leaders from TIME and CNBC weighed in on the ability of crypto technology to create a new type of relationship with consumers through exclusivity. Michael Rubin, CEO of Fanatics, supported this positioning in his session on Sports Marketing in The Digital Era, sharing why he is launching NFT trading cards to strengthen the fan experience. While we’re still a few years out, NFTs and other Web 2.0 products platforms will inevitably disrupt the MarTech industry as we know it.
3. The next wave of customer engagement in the Metaverse
Despite an uptick in big news surrounding the Metaverse lately, the reality is that this shift to virtual experiences won’t come overnight. Bob Sherwin, CMO of Wayfair, noted in the session on The Future of Commerce & Creativity that the home goods brand has offered these experiences to its shoppers for years. Yet, the question of ‘when do consumers want to engage with it?’ still remains.
4. Identity plays a pivotal role in the digital economy
Identity-based marketing – especially through the use of first-party data – has become increasingly important as consumers accelerate their transition to digital for everyday conveniences, transactions, and social interactions.
In the session Navigating the Golden Age of Identity, marketing experts from Zeta, LiveRamp, AWS Data Exchange, and T-Mobile unpacked the significance of identity being the only thing that unifies the customer experience.
5. CDPs become the marketer’s North Star
Whether it’s added complexity that slows down processes, or siloed processes that lead to mono-channels, marketers are breaking through these roadblocks by implementing a Customer Data Platform (CDP) to power their martech stack. In the session Technology Bets for the Modern Marketer, industry experts from Carter’s, Email Connect, Healthgrades, and SIMON weigh in on the importance of having such a CDP platform at the core of their marketing infrastructure.
Access all the Zeta Live ‘21 session recordings until December 17th by navigating to the “theater” area of our virtual experience here.
Google Ads will begin rolling out image extensions to desktop devices in the coming weeks, the company announced Tuesday. This update also applies to dynamic image extensions.
A Search ad with an image extension on desktop. Image: Google
Why we care. Image extensions may help make your ads more visually appealing, which might encourage visitors to click on them. In a few weeks, they will also be available on desktop, enabling you to show relevant images to users whether they’re at home or on the go.
If you’re already running image extensions on mobile, they’ll automatically show on desktop devices as this update rolls out, so make sure to monitor performance so that you can assess whether this is something that’s worthwhile for your brand.
Image extensions on desktop. Prior to this update, image extensions only showed on mobile devices. For advertisers that are already using image extensions, their ads will automatically show with image extensions on desktop devices as this update rolls out.
Desktop device performance can be broken out by segmenting your data by “Device.”
Dynamic image extensions are also expanding. This update also brings dynamic image extensions, which automatically select the most relevant image from your ad’s landing page, to desktop devices. In addition, dynamic image extensions are also now available for all languages.
Stock image library. Google has also added a free, searchable library of stock images to help advertisers source visuals. To access the library, select “Stock Images” when you’re asked to choose an image for your image extension. Stock images can be cropped to a square or landscape format from directly within Google Ads before adding it to your image extension.
Beginning this month, advertisers can serve text ads from Spanish ad groups in the U.S. on all devices and publishers, Microsoft Advertising announced Tuesday. The company also announced updates to the Microsoft Audience Network, including support for Video Ads and Feed Ads in the Audience Network Planner and the ability to choose between CPC or CPM pricing.
Advertisers can set Spanish as the ad group language or set the campaign settings as Spanish and leave the Language option blank. Image: Microsoft Advertising.
Why we care. There is a large demographic of Spanish speakers in the United States. Being able to deliver your messaging in the right language and target those users may help you expand your reach, which could mean more conversions.
Additionally, support for Video and Feed Ads in the Audience Network Planner can help you get a better overview of your potential audience while planning your campaigns across more ad formats. And, CPM pricing is a nice option to have for advertisers that are looking to increase their reach and brand awareness.
Spanish language ads. Any campaign that has Spanish selected as the language can now serve in the United States. Spanish language ads serve when the user self-identifies as Spanish-speaking or the query is in Spanish.
Microsoft offered the following recommendations for advertisers just starting out with Spanish language ads:
Separate your Spanish and English ad copies into different ad groups and choose the corresponding language at the ad group level.
Create Spanish extensions for your Spanish ad group.
Bid boost for your Spanish ad groups, or have a higher base bid, so that your Spanish ad can be shown over your English ad.
For branded campaigns, Microsoft recommends keeping the same keywords in both ad groups. For non-branded campaigns, the company recommended choosing the appropropriate keywords for each corresponding ad group. All other settings (automated bidding, targeting, etc.) should be kept the same.
Audience Network Planner extends support to Video and Feed Ads. In addition to Image Ads, the Audience Network Planner now supports Video Ads and Feed Ads as well.
CPM pricing is now available. First announced in October, advertisers on the Microsoft Audience Network can now specify a maximum amount they’re willing to pay per 1,000 impressions (CPM). CPC pricing remains available, should you want to switch between the two bidding strategies.
The changes were noted by Rafael Rivera, developer of the EarTrumpet Windows volume control app, early last week and were first reported by The Verge.
Why we care. Microsoft’s default browser reversal shows that it’s paying attention to the feedback and criticism it has received since it began forcing Edge on users. Interestingly, it defended its decision to make switching default browsers more difficult by claiming it was “implementing customer feedback to customize and control defaults at a more granular level.” Yet it appears criticism has finally convinced the company to make Windows 11 more user-friendly.
The issue. Windows 11 originally set Edge as the default browser and made it hard for users to switch to a different browser. This version also blocked third-party apps from circumventing the setup.
Unless Windows users remembered to tick the “always use this app” box after installing a new browser, those who later wanted another default were forced to change individual file extensions or protocol handlers — a far more tedious workflow that increased the odds Edge would remain the default in some instances.
Aaron Woodman, general manager of Windows marketing at Microsoft, confirmed these new changes were intentional in a statement to The Verge: “We streamlined the ability for a Windows Insider to set the ‘default browser’ to apps that register for HTTP:, HTTPS:, .HTM, and .HTML.”
Just over a month ago, Google announced that it would be making some important changes to Google My Business, the platform that recently further asserted its dominance over other local pack ranking factors in Whitespark’s annual Local Ranking Factors survey.
Image: Whitespark.
These changes included retiring the Google My Business name in favor of “Google Business Profile,” improving the functionality of the “direct edit” experience (in which a business owner can manage their profile directly from the search results), and retiring the Google My Business mobile app in 2022.
Google My Business’s place at the heart of any local businesses’ online marketing and visibility efforts means that any significant changes cannot be ignored. Tie those updates in with a name change — something that usually generates a lot of fanfare and speculation, whatever the industry — and it’s easy to see why some (including myself) saw this as an emergence of a new era for local SEO and businesses on Google.
But is it?
After the dust had settled on the announcement, I wanted to hear how industry experts view the changes and whether they’d be doing anything differently. I also wanted to know what the average local search marketer made of these changes. Would it make any difference to their day-to-day?
Let’s look at the announced changes, one by one, and see what the people have to say.
Google My Business is now Google Business Profile
As a content marketer by profession, my interest was naturally piqued most by the announcement of a name change. But in reality, what does this really mean beyond my fellow content marketers having to sigh and make plans to change/update content in reaction?
First, what has actually changed? Well, before the change, the platform to access the dashboard of your Business Profile was called “Google My Business,” but the actual output — the profile users see in the Knowledge Panel and that appears in Local Pack and Google Maps search results — was commonly called Business Profile anyway.
You can think of it as the thing you “did” being Google My Business, but the thing that actually changed was your “Business Profile.” Google has clearly acknowledged the confusion here and decided to put everything under the umbrella of Google Business Profile with the old GMB dashboard renamed to “Google Business Profile Manager.”
Experts agree that the retiring of the name “Google My Business” matters very little, and, if anything, it’s going to make the discipline of local SEO and profile optimization far easier for agencies and consultants to explain to their local business clients.
Andrew Shotland, of Local SEO Guide, told me: “This kind of reminds me of when they switched from Google Webmaster Tools to Google Search Console. While it caused a brief dust-up on SEO Twitter, ultimately I don’t think it impacted anyone other than the teams at Google working on these services.”
“In other words, while the GBP name provides a bit more clarity about what the product is, for current users I don’t think this matters,” he added, “I guess for businesses that this is all new to, it might help them better understand what in fact this service is. So I would expect this will improve uptake of the service from SMBs, which I would expect is Google’s goal.”
That note about making the service more appealing to SMBs is an interesting one, and one that we’ll come back to.
Meanwhile, DealerOn’s Greg Gifford sees complaints about rebranding as ultimately unfounded. “Everyone’s complaining that Google keeps rebranding, but it’s been seven years since the last name change. And now everyone’s making the same complaints they made seven years ago. In reality, Local SEOs are the only ones complaining; for the run-of-the-mill business owner, it’s a complete non-issue,” he says.
Still, I can’t help but feel for my team of content specialists weaving their way through years’ worth of GMB content and working out what, and how much, to change. My sympathies are with you if you’re in a similar boat.
As Joy Hawkins, of Sterling Sky, puts it: “It’s really only annoying for us to have to go back and update the dozens of blogs on our site that reference ‘Google My Business.’”
A veteran of local SEO, Joy had the foresight to stop playing Google’s game a long time ago, though. She says, “Google constantly does this, though, so when we renamed our Facebook group, we decided to go with Local Search Insiders instead of having to rename our group every four years when Google decides to rebrand again.”
To ensure I captured a range of opinions on these changes, we polled BrightLocal users to learn what they thought would impact their work, if anything. When it came to the name change, just 12% thought it would have any impact on their business, with 4% of agency respondents and 3% of consultants believing the name change would have some impact on their business.
Image: BrightLocal
If you’re all set to jump into your content and swap every mention of Google My Business out, my advice is not to do it, and instead to balance mentions of GMB with new mentions of GBP. If the Google Trends data after the last name change are anything to go by, people will still be searching for “google my business” for years to come.
Google My Business mobile app to be retired in 2022
Sticking with things being retired, one of the bigger updates mentioned in the original announcement was that the Google My Business dedicated mobile app would be deprecated some time in 2022.
Depending on whether you’re a local business owner in love with easy access to GMB Messaging or a local SEO agency frustrated by the limited access granted to managers by the app, you may be welcoming or fearing this change.
Joy Hawkins says that this update is “the only thing I really think is changing” within these announcements, and that “if anyone had got used to using that, they might have an adjustment to make.” Steady Demand’s Ben Fisher, who is also a Diamond Product Expert for GBP, admits that “the usage is not very high, according to Google.”
The low uptake of this app is something Andrew Shotland reflects on, too, saying “It likely had very low usage, and was expensive to maintain. Given how the rest of the world has gone app-y, that’s the only reason I can come up with for retiring an app these days. I can tell you I used it once or twice on our business and then never again.”
Given that the key market for the app was SMBs wanting to manage their business on the go, it seems a surprise that Google would remove this if their focus is indeed on attracting that audience. However, there’s been a much more exciting, and easy-to-access, profile management experience waiting in the wings for its time to shine: the ability to update and manage your Business Profile right there in the SERP.
The ‘direct edit’ Business Profile management experience
In its announcements, Google mentioned more functionality being added to the “in-search” merchant experience, saying that “the easiest way to manage your profile is now via Google Maps and Search. Moving forward, additional tools to help you understand how your business is performing and how you can enhance your online presence will be available exclusively on Search and Maps.”
This experience has been around for over a year now: just log into your Google Account, search for your business name (or even just “my business” if you want to pick from all the accounts you manage) and there it is.
What’s new is the functionality coming over from the old Google My Business dashboard that aims to make this approach to management more appealing to account owners. One big update is that businesses can now claim, verify and even resolve suspension of Business Profiles without needing a separate dashboard.
Image: Google.
To the best of my knowledge, the ability to manage a profile in Search doesn’t have an official, Google-verified name, but I’ve seen it called “direct edit,” “in-search experience” and “the NMX, or New Merchant Experience.”
(Side note: back in 2020, Ben Fisher said that Google felt that “X” was cooler than “E.” While I agree, I’d like to think it was also to avoid confusion with the British music newspaper, the NME. As a Brit myself, how I wish they’d considered this with the focus on Google Business Profile, or GBP, more commonly known “round our gaff” as the Great British Pound… sigh.)
So, what should we make of Google’s direction here? Mike Blumenthal, of Near Media and GatherUp, says that “by creating and emphasizing a new small business experience via search, Google can also hopefully increase awareness of Google Local amongst very small businesses.”
Greg Gifford agrees, saying that “it’s more helpful to businesses who don’t have a marketing person/agency in place, since they can now make their edits directly in the SERPs.”
However, while it might be easier, are small businesses missing out on functionality still only available in the Google Business Profile Manager (GBPM — aka the old GMB dashboard)?
It’s certainly true that the direct edit experience isn’t a like-for-like with the Google Business Profile Manager. For example, while you can set up Google Posts in the direct edit experience, you can’t manage your Google Products and Services, which still have to be edited and set up via the Business Profile Manager.
Mike Blumenthal is interested to see how direct edit can achieve this without overcomplicating things, saying: “What isn’t as clear is if the new(ish) search interface can provide a good small business user experience for adding the many details and turning on and managing the many features available in Google Local without becoming a nightmare.”
Kick Point’s Elizabeth Linder agrees, and says: “What you can manage directly in Search and Maps compared to in the dashboard still feels a bit muddled.” She also notes that “being prompted to make changes directly from Search and Maps may result in confusion, or worse, in business owners making changes haphazardly.”
Giving more visible power to clients to potentially mess up your properly-researched and fully-considered profile optimization strategy is certainly a concern for agencies, but Elizabeth sees the other side of the coin, too, and believes that “it’s an opportunity for business owners to look more closely at their branded SERP and learn a little more about what us agencies mean when we’re referring to their business profile”.
But is everything a new merchant needs to do really that visible in SERPs? While Ben Fisher points out that “most merchants go to search for their business name and then submit edits” and that “the web-based version of GBP is something that was born out of Google really watching how merchants behaved,” Andrew Shotland feels that more could be done to bring the ability to claim a profile to the attention of business owners in the first place, saying: “They need to do a better job of [informing] the manager of the profile that you can do this.”
“Right now, I just see that tiny ‘own this business?’ link, which is fine, but they need something like that big honking Search Console widget so business owners will notice it,” he adds.
For what it’s worth, Google is now promoting the ability to edit your profile in SERPs and Maps from within the Google Business Profile Manager:
Thinking of businesses further afield, Online Ownership’s Tim Capper notes that there are currently significant downsides to the focus on the direct edit experience, notably that “they have not managed to integrate editing of the Business Profile-created websites (business.site), which is pretty big considering that there are around forty million small businesses in Asia and Africa that rely on these for their businesses.”
So, with Google bringing more and more functionality to the direct edit experience, where does that leave the future of the Google Business Profile Manager?
The answer, it seems, is that the future’s (hopefully) bright.
Google Business Profile Manager: more than a name change?
So far, these updates have been fairly well communicated by Google, but one aspect of the announcement had agency owners reading between the lines. Regarding the GMB dashboard, which thousands of agencies use every day to manage multiple client profiles, Google had this to say:
“The Google My Business website will transition to support primarily larger businesses with multiple profiles and will be renamed ‘Business Profile Manager’. Larger businesses will still be able to manage individual profiles on Search and Maps if they choose to do so. Over time we expect smaller businesses to shift to managing individual profiles directly on Search and Maps.”
I feel we can be forgiven for thinking that the lack of language around those managing multiple different businesses, and the focus instead on “larger businesses,” left agencies and single businesses out in the cold. When my company wrote about these changes at the time, the number one question we received was around this (and it was the loudest-shouted question internally, too): “What about agencies and single businesses? Will they still be able to manage multiple individual GBP profiles in the dashboard?”
Luckily, Ben Fisher is here to set the record straight: “There seems to be a ton of confusion after the messaging from Google about this update. Let me make this super-clear for everyone… the Google Business Profile Manager (formerly GMB Web) is NOT going anywhere, and more importantly, I must stress it STILL, and WILL STILL BE available to single-listing merchants. Okay, if all caps are not enough to convince you, I have this on high from Google themselves (although nothing is publicly stated yet).”
“This all makes sense if you take a step back. Google is a software company, they make decisions on where to spend time and resources based on big data sets. While this is not perfect, it does inform what moves they should make,” he adds.
Ben also told us, back when the news was announced, that “agencies can still manage in bulk and via the API; nothing has changed there.”
So if you’re an agency working with clients, you’ll still be able to use the Google Business Profile Manager to manage them, as you always have been. While the GBPM is not exclusive to multi-location businesses managing lots of profiles for one business, it does seem that, with single-business functionality focused elsewhere, this leaves more room for Google to make improvements for those managing local SEO at scale.
On this, Mike Blumenthal is optimistic: “I am largely hopeful that this ‘split’ of the local small business UI away from the Dashboard will allow Google to focus their efforts to improve the experience and get rid of the significant bugs present for multi-location businesses in the GBP dashboard.
“If Google is true to their word, this will allow them to increase multi-location and agency functionality via the dashboard. The dashboard currently has so many bugs and weird artifacts that it is a huge burden to manage businesses at scale in the environment. Things like rejecting automatic updates or even downloading a complete list of businesses or getting accurate Insights are not possible, or work extremely poorly at scale.
“If you are a pessimist, you see the long neglect of the Dashboard and the increased focus on the web interface as an indication that Google is getting ready to nuke the Dashboard. I, being the eternal optimist, am taking Google at their word and think that the Dashboard will be fixed and once again become useful.”
Andrew Shotland is also on the hopeful side, saying: “I hope this means they will invest more in supporting [multi-locations] and providing a richer feature set. My guess is the multi-location businesses are the biggest users of the dashboards, even though their numbers may be dwarfed by the number of SMBs around the world.”
What do others think?
We’ve heard from a handful of experts, and I’ve provided some of my thoughts, but what about the legions of SEOs and small business owners with their boots firmly on the ground and their noses to the grindstone?
Does being so close to the individual day-to-day of SEO mean that they’re less aware of, or careless about, the grand movements of the unknowable machine that is Google? From our research, it certainly seems so.
Our poll not only showed that a third of respondents didn’t know anything about them, but also that only 10% of local businesses felt the changes would impact them. However, only 13% of agencies, consultants and freelancers felt “positive” or “very positive” about the changes.
Image: BrightLocal
The picture this paints is that these changes are, as the experts I spoke to broadly agreed, not nearly as substantial as initially supposed.
What they do, though, is signal a direction that Google may be heading in, attracting small businesses to its platform through profile edit visibility and potentially providing a better place for multi-location brands to manage their profiles at scale.
All this leaves me in a reflective mood, considering how quickly we in the local SEO sphere (particularly the news and content area) are wont to jump at the signs of Google making changes, but ultimately we are Chun-li and Google is M. Bison in this famous scene from the comically bad Street Fighter movie:
“For you, the day Google graced your news feeds with a name change was the most important day in your life.
“For us, it was Thursday.”
Thank you to all the local search experts who talked to me for this story, and to the BrightLocal users who responded to our poll.
Google is ending some election ads exemptions, adding new election ads serving options and changing verification requirements. Two new policy updates have been issued, one around new content policies and the other around new advertiser verifications.
Ending election ad serving exceptions. Google said starting on February 15, 2022 the Google Ads Political content policy will be updated and enforced to eliminate existing products, services, and news exemptions to Election Ads policies worldwide.
This means that ads for products, services, and news will no longer be exempt from Google Election Ads policies. Google said that if you want to advertise products, services, and news with ad content in scope of the policy, for example an ad featuring a current candidate or officeholder, Google will be subject to the respective Election Ads policy, including the requirement that they apply for Election Ads verification in order to run these ads.
If you violate that policy, Google said it will not lead to immediate account suspension without prior warning. A warning will be issued at least seven days prior to any suspension of your account.
Expanding election ad serving options. Google will also expand ad serving options for election related content. This will be expanded on February 15, 2022 along with the new ad serving exceptions listed above.
Currently, election ads can serve only in the country or region to which the ad content pertains. But as of February 15, 2022, advertisers who have completed either election ads or advertiser identity verification will be eligible to serve ads in their home country or region that are in scope of an election ads policy pertaining to a different country or region. Google said “advertisers will not be permitted to serve election ads outside of their home country or region. For example, a verified New Zealand advertiser will be eligible to run in New Zealand an ad featuring an EU candidate or officeholder, but would not be permitted to run that same ad in the EU.”
New verification requirements. Google on January 24, 2022 will start to enforce new verification requirements, where Google said it will no longer accept W9 forms for identity verification for US election ads verification. Instead, for employer identification number (EIN) verification, Google will accept the following forms:
Any document, notice, or letter either issued by the IRS or stamped by the IRS that states the Organization’s name and EIN;
Forms submitted to the IRS, such as 8871 or 990, if available on the IRS website;
Certificates of Business Incorporation;
The most recent SEC filing;
Bank statements dated within the last 3 months;
Business credit reports from Experian, Equifax, TransUnion or Dun & Bradstreet.
You can learn more about this verification change over here.
Why we care. If you are supporting clients or managing your own ads in the election or political space, you will want to carefully review these new changes. When February 15, 2022 comes around, Google will begin enforcing these changes and you want to make sure your ads are running without any issues.
The Google Ads API has been updated to support Performance Max campaigns, Keyword Planner and recommendations, the company announced Friday. Within the announcement, Google also reiterated that the AdWords API will no longer be available beginning in April 2022, at which point it will be replaced by the Google Ads API.
Why we care
These updates add more flexibility and use cases to the Google Ads API. Keyword Planner can help advertisers identify keyword ideas, and supporting it within the API may provide PPC professionals (and possibly SEOs as well) with more possibilities to make better use of that data.
Though Performance Max campaigns are already designed to be easy to manage, having API support means that some advertisers won’t have to head to the Google Ads web interface just to make adjustments to their Performance Max campaigns.
Additionally, the deprecation of the AdWords API was first announced in April 2021. Marketers should ensure that they’ll be ready to switch over to the Google Ads API before the April 2022 deadline.
A new experiments workflow is rolling out to select Google Ads accounts, according to reports from numerous PPC professionals. Tip of the hat to Dario from the Marketing O’Clock Discord channel for first spotting this update. Google declined to provide a specific date for when this feature will roll out more widely.
Why we care. Marketers that often use experiments to identify ways to optimize their campaigns may feel that it is “super annoying” to have to create a draft first. This new workflow eliminates that step, making the process less clunky, which can save advertisers time.
Likewise, being able to sync changes from the base campaign and receiving customized reporting based on experiment goals can also be a timesaver and make Google Ads experiments that much more useful for advertisers.
The new Google Ads experiments page. Advertisers that have access to the new experiments page may see the following notice: “The new experiments page allows you to create experiment campaigns without creating a draft, automatically sync changes from your base campaign to your trial campaign, and receive customized reporting based on experiment goals.” Tip of the hat to Brett Bodofsky for sharing the notice on Twitter.
Below are screen captures of the new workflow, courtesy of Greg Finn from Cypress North.
Image: Greg Finn.
The left-hand navigation has been updated from “Drafts & experiments” to just “Experiments” to reflect the change.
Image: Greg Finn.
There are three options: Optimize text ads, video experiment and custom experiment.
A tour of the “optimize text ads” option. Image: Greg Finn.
Not just for advertisers in the U.S.Michele Senatore, a digital marketer based in Italy, also spotted the update. Google has not stated whether this update will roll out globally.
What Google said. “We do a lot of experiments and we’re always testing to find new ways to improve the experience for our advertisers, but we don’t have anything specific to announce right now,” a Google spokesperson told Search Engine Land when asked about the new experiments workflow.
Google has confirmed a bug with the most recent version of Google Ads Editor. The issue seems to be with the bulk image ad uploads process. Google is aware of the issue and said the team is working on resolving it.
Confirmation. Ginny Marvin, the Google Ads Liaison, replied on Twitter saying “The team is aware of a recent issue that may be impacting image ad uploads in Editor and is working to address it. Changing versions won’t help in this case. I’ve passed this along and will let you know if I learn anything new.”
No work around. Google said that reverting to an older version of Google Ads Editor won’t resolve the issue. Google said it has to fix the issue for it to be resolved. So hang tight and be patient or if you really need to upload image ads, then you can try to do so through the web interface or maybe the API.
Google Ads Editor. Google Ads Editor is a desktop program for Windows or Mac that makes managing your Google Ads more efficient. Google Ads Editor is a free, downloadable application for managing your Google Ads campaigns. It allows you to download one or more accounts, make changes offline, then upload the changes to back into Google Ads. Google Ads Editor can help you save time and make it easier to make changes in bulk.
But when things do not work, it can be frustrating.
The complaint. Here is the complain from Josh B. on Twitter:
Hi Josh, The team is aware of a recent issue that may be impacting image ad uploads in Editor and is working to address it. Changing versions won’t help in this case. I’ve passed this along and will let you know if I learn anything new.
So far, I do not see an update that this has been fixed yet.
Why we care. If you are having issues with Google Ads Editor’s ad image uploader, you are not alone. Google is working on a fix, so maybe avoid using it if you can work on other areas of your Google Ads campaigns.
