Why consumer privacy is Google’s ace in the hole

The latest earnings announcements from Alphabet and Facebook have made it abundantly clear that the consumer privacy movement is creating a competitive advantage for Google. It’s important that businesses understand this reality as Big Tech firms enact tougher privacy controls.

Since January 2020, both Apple and Google have made some big moves in the name of protecting consumer privacy. These changes are affecting businesses everywhere:

  • In January 2020, Google said that the company would phase out third-party cookies on Chrome, the world’s most popular browser. As a result, advertisers would lose the ability to serve up highly targeted ads based on tracking consumer activity on Chrome. Google later postponed its timetable for doing this after regulators stepped in and insisted on having oversight with the process.
  • In 2021, Apple enacted the Application Tracking Transparency (ATT) privacy control as part of an update to its operating system for Apple devices. ATT requires apps to get the user’s permission before tracking their data across apps or websites owned by other companies for advertising, or sharing their data with data brokers. As much as 96% of users in the United States are opting out of having their behavior tracked.

These changes are doing something else, too: they’re making Google stronger.

The impact of Google’s privacy controls

Phasing out third-party cookies in Chrome helps Google in two important ways and makes its ecosystem stronger. The demise of third-party cookies is quite convenient for Google sites such as Google Maps and YouTube. That’s because they use first-party cookies to track user behavior. Therefore, those sites become more appealing to advertisers that wish to continue serving up targeted ads working with Google. As Alphabet reported, YouTube’s advertising revenue for the third-quarter 2021 was $7.2 billion, up from $5.04 billion a year ago.

Meanwhile, Google is building its own open-source program that is intended to help businesses serve up targeted ads without using third-party data. This program is known as FLoC (Federated Learning of Cohorts). FLoC will make it possible for businesses to group people based on their common browsing behavior instead of using third-party cookies. According to a Google blog post, “Our tests of FLoC to reach in-market and affinity Google Audiences show that advertisers can expect to see at least 95% of the conversions per dollar spent when compared to cookie-based advertising. The specific result depends on the strength of the clustering algorithm that FLoC uses and the type of audience being reached.”

I cannot overstate how important it is for Google to grow its ad revenues, which were $53 billion for the third quarter. Google is clearly succeeding. But a number of players, notably Amazon Advertising and Facebook, present a threat. Google will do everything in its power to fend off its competition and grow its cash cow.

But, why bother to do all this? Because Google is reading the room: Consumer privacy has been a hot-button issue in recent years. Legislators all over the world have been pressuring Big Tech to protect consumer privacy more carefully. And, you have to give Google credit for how adroitly the company is acting here. The company is making its own sites more attractive while giving advertisers the means to continue working with Google Advertising using its own open-source program.

The impact of Apple’s privacy controls

Apple’s ATT is already having an impact in some interesting ways. First off, as users opt-out of having their privacy tracked, social media sites such as Facebook, which track user behavior to serve up targeted ads, are taking a $10 billion revenue hit (and counting). This also affects Google’s ad rival Facebook — thus helping Google. In addition, some advertisers are taking their business to the Google Android operating system, creating another boon for Google. As The Wall Street Journal noted, “ . . . many brands have shifted their ad spending to Google because its flagship search-ad business relies on customer intent—users’ search terms immediately reveal what they are interested in—rather than data collected from app and web tracking.”

What businesses should do

It’s important that businesses continue to watch and react. Even though Google’s war on third-party cookies was slowed down by regulators, the writing is on the wall: advertisers need to be prepared to tap into their first-party data to create more relevant content. This means, among other things, monitoring the tools that Google is developing to help advertisers do that.

Advertisers should also keep a close eye on how retailers such as Amazon and Walmart are successfully mining their own first-party data to offer targeted ad products. Google is not the only game in town. Retailer-based advertising gives businesses the means to reach people who are shopping with an intent to buy. After all, Amazon is the most popular platform for product search. But, more importantly, it’s time for businesses to lean on their own data to build relationships.

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Jason November 23, 2021 0 Comments

Google’s November 2021 core update hit fast and hard; here is what the data providers saw

On November 17, 2021, Google began rolling out the November 2021 core update, this came about four and a half months after the July 2021 core update, which was a month or so after the June 2021 core update. So we had a total of three broad Google core updates in 2021.

We asked several data companies that track Google’s search results to send us impressions of this update. The results from this data showed that this rollout hit hard within the first 24 hours of the announcement and then slowed fast. Keep in mind, Google has not confirmed that this update is done rolling out yet. Most reports show that there are signs that the November 2021 update was more substantial than the July 2021 update.

The facts. Google began rolling out the November 2021 core update at around 11am on November 17, 2021. This update has not finished yet and is still rolling out as far as we know. We do however expect that the bulk of the impact of this update has been felt in the first day or so after this update, although there may be some residual affects that linger on for the next week or so. The timing of this November core update has a lot of us feeling a bit blind-sighted, as it was released right before the busiest time for most e-commerce sites.

The July 2021 core update started to roll out at around noon on July 1, 2021 and completed on July 12, 2021. The June 2021 core update, as we previously reported, started to roll out around 6:30pm ET on Wednesday, June 2nd. Like all core updates, this was a global update and was not specific to any region, language or category of web sites. It is a classic “broad core update” that Google releases every several months or so. The previous core update before the back-to-back June and July core update combo, was just shy of a six-month wait period, where the December 2020 core update took place on Dec. 3rd.

Other Google updates this year.  This year we had a number of confirmed updates from Google and many that were not confirmed by Google. In the most recent order, we had the July 2021 core updateGoogle MUM rolled out in June for COVID names and was lightly expanded for some features in September (but unrelated MUM is unrelated to core updates), then the June 28 spam update, the June 23rd spam update, the Google page experience update, the Google predator algorithm update, the June 2021 core update, the July 2021 core update, the July link spam update, and the November spam update then a few unconfirmed updates.

Previous core updates. The most recent previous core update was the July 2021 core update which was quick to roll out (kind of like this one) followed by the June 2021 core update and that update was slow to roll out but a big one. Then we had the  December 2020 core update ands the December update was very big, bigger than the May 2020 core update, and that update was also big and broad and took a couple of weeks to fully roll out. Before that was the January 2020 core update, we had some analysis on that update over here. The one prior to that was the September 2019 core update. That update felt weaker to many SEOs and webmasters, as many said it didn’t have as big of an impact as previous core updates. Google also released an update in November, but that one was specific to local rankings. You can read more about past Google updates over here.

Data providers on the November 2021 core update:

Semrush. Semrush data showed that the November 2021 core update hit hard and then slowed very quickly in terms of its volatility tracker, as screen captured below or you can view live at the the Semrush Sensor tool.

“This is similar to how the July update rolled out but the return to “normal” levels of fluctuations was even more dramatic here (i.e., less of a “slow down” period compared even to July),” Mordy Oberstein from Semrush told us.

The November update was “far more volatile” than what we saw back in July core update, the company told us. Specifically the November update was 12% more volatile than July core update on the desktop search results and 23% more volatile on mobile search results. So when digging into this update, make sure to check your mobile results, not just your desktop results.

Here is a chart plotting the different between the November and July 2021 core updates by sector:

You can see how the health sector saw 41% more volatility on both desktop & mobile in November 2021 core update than it did back in July 2021 core update. Often, the health sector is more impacted by core updates than some other sectors.

Even more so, 16% of the top 20 results were not listed in the Google Search results prior to the November update. Meaning, 16% of the ranking URLs between positions 1-20 ranked worse than position 20 prior to the update, Semrush said.

And here is a chart of the winners and losers from this November 2021 core update from Semrush:

RankRanger. The RankRanger team also analyzed the Google search results after this November core update rollout. They also found that this update rolled out pretty quickly, although it may not be done yet. Shay Harel from RankRanger said “this update shows similar levels of fluctuations to the July Core update.” But he said this is when you look at the the top three and top ten results. However, the top five results showed substantially higher fluctuations, Shay Harel told us. They also noticed that average changes over the top 20 positions the company saw slightly lower levels than the July core update update.

This chart below shows the changes based on top 3, top 5 and top 10 results:

Also, if you look at the health, finance, retail and travel niches, RankRanger is showing fairly even fluctuations, with the exception of the retail niche. It seems retail saw greater fluctuations in the top three and top five positions, the company told me.

Here is a chart that shows that:

SISTRIX. The folks at SISTRIX, another data provider that tracks the changes in the Google search results sent me their top 20 winners and losers for the November 2021 core update.

Here is a chart comparing some of the websites competing in the dictionary space, seems like these four really saw some big gains with this update:

seoClarity. Mitul Gandhi from seoClarity told us that there is a “large amount of fluctuation lasting a few days,” which he said is common with most Google core updates. The seoClarity team shared some of the biggest changes they saw across some big brands.

For example in the e-commerce niche, Wayfair and eBay stood out to seoClarity with the initial data from November 16th compared to November 18th analysis as having significant drops. But there was a bounce back shortly after for some reason with Wayfair and eBay. Here is a graph from seoClarity of Wayfair’s search visibility:

Walmart and HomeDepot have seen their keywords in top three positions in Google Search increase by 10% and 19% respectively, “boding well for their holiday season,” Mitul Gandhi said. Bed Bath and Beyond saw a 45% jump in their top three positions in Google Search. But those top retailers selling footwear saw a drop, specifically Zappos lost 23% of their top 3 rankings while DSW lost 25%.

In other areas outside of e-commerce, Booking.com saw the strongest improvements in rankings in the seoClairty data set. Between 11/16 and 11/21 they are ranking for around 18,000 more keywords in the top three positions in Google Search. Whereas Skyscanner was the notable decline in travel, losing 23% of their keywords in top 3 positions. SnagaJob.com seems to have lost 60% of their top 3 rankings while SimplyHired.com lost 19%. Car and Driver lost 11% of its keywords in top 3 positions. And Pinterest lost 13% of its top 3 rankings, while Etsy gained 19% in top 3 positions.

Mitul Gandhi from seoClarity told us “don’t panic! Initial fluctuations are not where many will end up as Wayfair and Ebay have shown.” Mitual Gandhi also shared some early data on Twitter this past Friday, but the data above is fresher from its data set.

More on the November 2021 core update

The SEO community. The November 2021 core update like I said above was felt fast and hard. Not just in terms of the ranking impact but the timing. I was able to cover the community reaction in one blog post on the Search Engine Roundtable. It includes some of the early chatter, ranking charts and social shares from some SEOs.

What to do if you are hit. Google has given advice on what to consider if you are negatively impacted by a core update in the past. There aren’t specific actions to take to recover, and in fact, a negative rankings impact may not signal anything is wrong with your pages. However, Google has offered a list of questions to consider if your site is hit by a core update. Google did say you can see a bit of a recovery between core updates but the biggest change you would see would be after another core update.

Why we care. It is often hard to isolate what you need to do to reverse any algorithmic hit your site may have seen. When it comes to Google core updates, it is even harder to do so. If this data and previous experience and advice has shown us is that these core updates are broad, wide and cover a lot of overall quality issues. The data above has reinforced this to be true. So if your site was hit by a core update, it is often recommended to step back from it all, take a wider view of your overall web site and see what you can do to improve the site overall.

We hope you, your company and your clients did well with this update.

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Jason November 23, 2021 0 Comments

4 ways to optimize your responsive search ads

Google’s responsive search ads (RSAs) have existed alongside the original expanded text ads (ETAs) since May 2018, giving marketers more formats for their campaigns. Since then, RSAs have not only become the default, but are set to be the sole text ad format going forward.

“As we’ve suspected, RSAs will become the only ad format that you’re going to be able to use, at least as far as a plain text ad,” said Frederick Vallaeys, co-founder and CEO of PPC management software company Optmyzr, in his session at SMX Next.

Marketers would be wise to start optimizing RSAs to stay ahead of their competitors. Here are four tactics Vallaeys recommends marketers use to improve their effectiveness.

Use more headline variants

Headline variants can allow marketers to use more keywords, which can enable their RSAs to reach more potential customers.

“If you give Google more variations then the CTR goes up because they’re able to show the right ad to the right user at the right time,” said Vallaeys.

However, spikes in CTR don’t necessarily correlate with increased conversion rates. Data shows they actually decrease with more headlines.

Image: Frederick Vallaeys

Fortunately, adding more headlines also increases total impressions as it gives Google more flexibility to create the ideal ad for each situation, leading to more impressions per RSA.

Image: Frederick Vallaeys

“Conversion rate seems to go down the more variety you introduce,” Vallaeys said, “But at the end of the day, the thing we care about is impressions and conversions per ad unit.”

“We recommend taking full advantage of all the flexibility Google gives you, using those 15 headline variations and all the descriptions as well,” he added.

Analyze asset labels

Google Ads’ asset labels show which assets are performing well and which assets you should replace after the RSAs serve. Vallaeys recommends watching these assets for two weeks, then replacing those that are underperforming.

Image: Frederick Vallaeys

“This is when you open up your RSA and you look at the different headlines and description lines,” said Vallaeys.

“This label they [Google] give you is based on actual performance,” he added, “So it’s a good thing to optimize against.”

Review combination reports

The combinations report show marketers what ad combinations are served up most often. These can provide marketers with insights into how Google’s optimization algorithms are working — and whether any mistakes have been made.

“It’s a good thing to look at to make sure there’s no crazy ad text combinations,” Vallaeys said. “If you’ve used a number of headlines, Google could put it together and all of the sudden it says something you’re not happy with. This is a great place to see what are the most common combinations of ads that Google serves.”

Image: Frederick Vallaeys

The assets in these reports should be reviewed to see how many impressions they’re receiving as well. If certain assets receive low impressions, it might be time to replace them.

Put smart bidding automation in place

Marketers should combine automation to help prevent ads from showing up to the wrong groups, Vallaeys says.

“If you’re doing manual bidding and letting Google show your RSAs to less-likely-to-convert audience members, then that’s problematic because your manual bids are not going to handle that,” said Vallaeys.

“But if you combine smart bidding with Google automatically showing the right ad — even doing a little bit more broad match — you can get good results,” he added.

Image: Frederick Vallaeys

This tactic is backed up by search data as well. Marketers who switch from ETAs to RSAs, using the same assets, in campaigns that use broad match and smart bidding see an average of 20% more conversions at a similar cost per conversion, according to Google.

A mix and match approach to bidding like this can help marketers get the most out of Google’s automation. And, the ability to use A/B testing within the RSAs can help achieve the desired results. If automation is the future of search ads, marketers would be wise to use Google’s machine learning systems to their fullest extent.

Watch the full SMX Next presentation here (registration required).

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Jason November 22, 2021 0 Comments

Campaign creation, search trends and performance insights explanations arrive on Google Ads mobile app

Advertisers can now create campaigns, review Search trends and view more explanations with performance insights in the Google Ads mobile app, the company announced Friday.

Why we care. The new mobile app features enable greater flexibility for SMBs and PPC practitioners to keep tabs on their campaigns or make adjustments from anywhere.

Search trends on mobile can enable advertisers to quickly identify popular searches that may be relevant to their business. And, advertisers can immediately act on that information since they’re now able to create campaigns within the mobile app.

And, the performance insights explanations can help advertisers identify the causes behind performance fluctuations, even the positive fluctuations. This can help them understand what worked so that they can repeat those tactics in the future.

Create campaigns from anywhere. Advertisers can now create Search campaigns directly in the Google Ads mobile app by tapping the plus icon on the bottom-right of their screen, as shown below.

The campaign creation workflow in the Google Ads mobile app. Image: Google.

Advertisers can select a campaign type, where they would like their ads to appear as well as adjust other campaign settings.

Search trends in the mobile app. This feature shows advertisers trends insights for products and services relevant to their business. Tapping on a Search trend shows popular searches associated with that particular trend — a grocery store might see a trend for “pies & tarts” with growing searches for “pumpkin pie,” Google provided as an example. 

Search trends in the Google Ads mobile app. Image: Google.

Advertisers can create custom notifications to alert them when new search trends are relevant to their account. And, recommendations may also accompany search trends.

More explanations in performance insights. Advertisers can now see explanations based on changes to their bid and budget strategies as well as shifts in search interest. Performance insights for positive performance changes are also now available.

Performance insights explanations in the Google Ads mobile app. Image: Google.

Recommendations may also appear in your performance insights as well.

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Jason November 22, 2021 0 Comments

10 reasons why email is more important than ever

Email is a powerful marketing tool. And email with signatures can be a great way to add a personal touch. If you’re new to email signatures, you may be wondering what they are and why your brand needs them. And if you use corporate signatures already, you may not be getting the most out of them right now. In this post, you’ll get the lowdown on email signatures and what you stand to gain by including this highly underestimated but powerful solution in your marketing mix.

Email signatures are not new

Email signatures have been around for a long time, and businesses and individuals widely use them. Professional email signature makes your email messages look formal and helps you build trust with your clients.

Email signature may seem old, but it comes with a lot of exciting benefits. Social media is a great option for many B2B marketers. However, it is not a replacement for the email marketing channel.

There are three times more individual email accounts than both Facebook and Twitter social media profiles combined. That’s not all. You are six times more likely to get a click-through from email than on Twitter.

Every brand should therefore leverage email signature solutions to increase the effectiveness of their business communication.

Do you use email signatures and know the many benefits that come with them? Here are ten important reasons you should give professional email signatures more attention than ever before.

1. Get the best out of every email you send out

Email, as a one-to-one communication channel, remains popular with individuals, brands and employees simply because:

  • It works and is still highly relevant!
  • It’s easy to use, accessible and highly effective when sending messages from one person to the other.
  • Email has long been a go-to one-on-one communication channel for individuals and will continue to be so in future years.

Professional email signatures help you make the most out of every email you send out. Your recipients would sometimes forward or share the message you send to them.

Think of how many people your employees reach out to daily. Leveraging email signature means you add more avenues to drive more sales and increase revenue for your business.

2. Make the first good and professional impression

Your email signature is the first opportunity you have to make the first good impression as a business.

  • Including a signature in every outgoing message makes you stand out from the crowd.
  • It makes your messages look more professional than when you don’t have one.
  • Email signatures make it possible to use personalized, targeted and non-intrusive banners to promote your brand and products.

Your email signature is a branding tool that can make a long-lasting impression. It’s a great place to put your company logo, website, social media handles, blog URL or even an appointment scheduler link to make it easier for your customers to connect with you.

3. Boost your brand identity and awareness

Each time you send an email without including an email signature, you throw away opportunities to promote your brand to a cold and warm audience via corporate signature.

Your email signature works like your business card. Instead of handing over your card around, your professional signature would do the job of introducing you and how people can reach you. Isn’t that an exciting feature you should include to position your brand for better visibility?

The signature also establishes your credibility and increases your value before the recipients.

You can choose to keep your email signature simple by adding only the company logo and a link to your business website. You can also add more information, such as new offers or upcoming events. Your email signatures keep your recipients informed and let prospects know what to do next.

4. Higher response rate

The number of email users will grow to 4.3 billion by 2023. That’s over half of the world population. Email helps you reach people anywhere they are at any time of the day. One-to-one email communication has proven to be the best over the years. It delivers optimal results and gives a higher delivery rate.

Consequently, you cannot afford to have your employees use different email signatures.

  • Create customized email signatures to promote your brand’s values.
  • Professional and consistent email signatures will help you cement the trust of your customers.

Thanks to signature centralization and automation tools, it is possible to distribute targeted signatures to all employees in one click.

5. Quick access to your contact information

As communication becomes increasingly digital, the email signature remains an essential tool for any business. Corporate signature gives people you’ve reached out to unfettered access to your contact details.

Email signature provides you with a unique opportunity to include your primary contact details, such as your phone number, at the end of your message.

If your contact needs to reach you quickly, a reference to the previous email will provide the information necessary without unnecessary delay.

You can also include your social media handles so that your contact will have more avenues of reaching out to you.

6. Generate new leads to your business

You can quickly scale your email outreach by sharing engaging email banners and non-salesy marketing links.

An email signature provides a great way to quickly inform the reader about your company, contact information, and mission statement.

It gives you a chance to promote other business ventures and to generate new leads.

7. Improve your email marketing campaigns

The professional email signature is a simple but powerful tool that any business can use to improve its marketing, advertising and branding efforts.

It is an integral part of your email as it gives a complete picture of your business.

With the help of professional email signatures, you can send more targeted one-on-one email messages to employees and clients.

For instance, you can customize your email signatures to suit the needs of the recipient.

Email signature solutions allow you to have a variety of signatures that you can choose from depending on what you want your recipients to know.

Email signature is a simple but a smart way to keep your brand name in your customers’ minds.

8. Improve internal communication

Utilizing email signatures for your business will make internal communication more consistent and extremely powerful. A professional email signature is a unique but brilliant solution for standardizing employee internal email communications.

Business signatures will not only make your internal communication formal, but they also open many opportunities for personalization among the employees and management.

You can use an email signature to customize your closing by including a personalized link at the bottom of your email.

The solution is brilliant and makes it easy for any organization to boost employee engagement, advertise new roles, share internal surveys or suggestion boxes, and distribute specific banners internally.

9. Test and measure the performance of your email signatures

It may never cross your mind that you can test new creative with your corporate email signature. But that is another golden opportunity for you!

An email signature marketing platform provides a fantastic tool and easy way for brand and marketing managers to quickly and easily test new creative, such as CTA, theme, banner, and much more.

Like every other digital marketing channel, you can track the metrics and KPIs of your corporate emails.

10. Build brand loyalty and engagement with every email you send

When people hand over their email to you, they give you access to their email inbox so you can exchange messages and vital information.

Marketing Charts affirmed that:

Email is undoubtedly the most personal medium and access you can ever have to build brand loyalty and engagement.

The email signature should be every marketer’s secret weapon to strengthen brand image and increase brand visibility.  It is a highly effective and non-invasive way to engage prospects and customers but is usually under-utilized by most marketers and businesses.

Stop losing opportunities to market your brand

Are you a marketer or a brand that is yet to start harnessing the power of email signatures? It is high time you tapped the enormous benefits of corporate email signatures.

Take advantage of professional email signature solutions to get your branding and marketing message before a target audience who has permitted you to message them.

You have nothing to lose by including your email signature in every outbound email message. But your business has a lot more to gain by strategically positioning your brand for better conversions and engagements.

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Jason November 22, 2021 0 Comments

Advertisers can adapt to supply chain issues without pausing campaigns

The holiday shopping season is typically a boon for online retailers, but this year, supply chain issues coupled with heightened consumer demand have put merchants, and the PPC professionals that work with them, in a difficult position. After all, if there’s no inventory to sell, advertising those products will only lead to wasted budget and disappointed customers.

While demand is likely to level off as we move past the holidays, supply chain issues may linger. For example, furniture retailer IKEA said it expects supply chain-related shortages to last until mid-2022. Without a clear end in sight, retailers may consider halting their paid campaigns or even suspending their partnerships with PPC agencies, which may also have experienced similar client churn at the outset of the pandemic as well.

Fortunately, there are alternatives to going dark with your paid campaigns that can not only help you weather the storm but also put your brand ahead of competitors that do pull the plug on their ads.

Shutting down campaigns may cost more than it saves

“I would challenge advertisers to think creatively about their customer’s journey and avoid going completely dark, especially during Q4,” Nancy-lee McLaughlin, senior director, search & enterprise services at Tinuiti said, “A strong Q4 helps set up for a successful Q1 when you have a full-funnel strategy in place.”

Halting your campaigns altogether might result in loss of market share or brand awareness. “This might be an excellent time to reallocate some spending toward more upper-funnel projects and away from performance-based programs that are more susceptible to present issues,” Christena Garduno, CEO at Media Culture told Search Engine Land.

There are also considerations regarding the machine learning that powers many campaigns: “Campaigns that go dark for extended periods of time (7+ days) may see a new learning period when ads are turned back on,” said Fred Vallaeys, CEO at Optmyzr and one of Search Engine Land’s 2021 Search Marketers of the Year. “If that is a concern, a better approach is to reduce budgets so ads continue to run at some level while prospects are directed to buy an alternative, join a waitlist or place an order that will be fulfilled at a future date,” he added.

Whether to shut down your ads depends on your visibility in the search results and your goals. Vallaeys provided the following criteria to help guide your decision:

  • An advertiser who dominated a SERP risks opening the door to competition if they simply turn off ads and cede the business to others. With the usual top player gone, competitors can move in and steal your business. Many advertisers have seen how hard it can be to unseat a competitor from the top spot, so advertisers who already own the top spot may prefer to not rock the boat and substitute another landing page or product rather than go dark.
  • Advertisers who were not previously dominant may find it less important to keep ads running when products become unavailable. While their temporary absence reduces auction pressure and hence lowers the CPC for advertisers in higher positions, consumers won’t see as much of a difference because the choices offered by the top ads won’t change as much.

Regarding the second point, Vallaeys provided the following analogy: “If I went to the mall to buy a pair of pants, I might have started my visit at an anchor tenant like Macy’s. But, if I found Macy’s was closed, I’d probably try out one of the smaller specialty retailers and maybe find that Lululemon has really good men’s pants. On my next visit, even if Macy’s was back, I might still go to Lululemon. But, if Lululemon had been closed that first time, I wouldn’t have noticed the difference and simply made my purchase as intended from Macy’s.”

Avoiding the pause

There are a number of alternatives to pausing ad campaigns that can set you up to rebound faster when supply chains stabilize.

For one, focus on the upper funnel. “Now’s the time to highlight your brand value and focus on what sets you apart from the competition,” Shelby Gagnon, product marketing manager at Microsoft Advertising wrote. “Use search and native messaging to focus on brand values and stability so you don’t lose share of mind or customers. Keeping your brand front and center while others pull back works to your advantage in gaining a share of voice and wallet in the future,” she added.

You can also shift media to promote “tier 2” products that you may have in higher supply. When assessing whether to do so, McLaughlin suggests considering the following:

  • Is there a challenger ASIN/SKU that has stock and may become a tier 1 product in the future with some extra support? 
  • Is this product a replacement or enhancement for the tier 1 product [that you’re having trouble keeping in supply] and how does this impact strategy?
  • Is this shift to a “tier 2” product going to drive a different ROAS and how does this impact the total media plan? 

You can also promote digital goods, like gift cards, or other virtual products.

Another option is to simply tweak your campaigns. “Instead of spreading your budgets too thin, tighten geo-targeting and bid strategies, or spend more in locations that may be less impacted by supply shortages,”  Gagnon recommended.

You can also schedule your ads to achieve greater efficiency: “Keep ads on part-time with the use of ad scheduling to focus budget on the most profitable hours,” Geetanjali Tyagi, COO at Optymzr, said.

“Removing back-ordered, low-inventory, and high sell-through products from feeds can help maximize investment,” Marion Gendron, senior manager at Merkle, recommended, “Promoting higher average order value/luxury products with a longer click-to-purchase timeline will increase ad effectiveness.”

Lastly, adjust your messaging. Expectations can make or break the customer experience, and framing the right expectations for your audience can help you increase their customer lifetime value. “Be transparent with your customer about shipping wait times, when consumers are used to getting items in two days or less, every hour over that is painful so get ahead of this communication when you can,” McLaughlin said.

“If supply constraints are severe enough where you need to throttle driving traffic to a purchase page, ensure you have strategies set up to retarget those customers when you are able to meet those demands,” she added.

Finally, if you must cut back, comparing sales performance by channel may reveal products that are doing well enough organically that you can shift budget to in-stock items that need more exposure to compete against other retailers.

Despite pandemic-era disruption, customers have shown that they’re still looking to spend and support our brands. Maintaining a paid media presence can help you show those customers that, despite these challenges, your brand still seeks to serve them, even if you don’t have the products they’re searching for exactly when they’re searching for them.

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Jason November 20, 2021 0 Comments

Facebook’s topic exclusion controls test rolls out to more advertisers

Facebook will soon expand its test of topic exclusion controls for ads in the News Feed to a limited number of advertisers that run ads in English, the company announced Thursday. First announced as a test in January 2021, topic exclusion controls allow advertisers to exclude ad delivery to users who have engaged with any of the following topics: “News and Politics,” “Social Issues” and “Crime & Tragedy.”

Why we care. If these controls roll out more widely, advertisers might feel more confident about brand safety on Facebook. The platform has been at the center of numerous controversies over its handling of misinformation and hate speech and may be falling out of favor, particularly with teenage users, which are projected to decrease by 45% over the next two years.

Creating a more brand-safe environment may help Facebook maintain revenue from ads. But, if it’s not able to modernize itself and compete with newer platforms, like TikTok, advertisers may eventually move to whichever social media platforms their audiences migrate to.

Early testing has been promising, according to Facebook. In Facebook’s early topic exclusion controls tests, it found that advertisers that:

  • Excluded the News and Politics categories were able to avoid News and Political adjacency 94% of the time.
  • Excluded the Tragedy and Conflict categories were able to avoid Tragedy and Conflict adjacency 99% of the time.
  • Excluded the Debated Social Issues categories were able to avoid Debated Social Issues adjacency 95% of the time.

More granular News Feed controls for users. Users are able to dictate whether they’re included in the three topic exclusion categories from their ad preferences menu.

The company is also testing new controls that enable users to adjust their News Feed ranking preferences. The customizations would enable users to increase or reduce the amount of content they see from their friends, family, Groups and Pages.

Looking into the future. “We see this product as a bridge between what we can offer today and where we hope to go — content-based controls,” Facebook said in the announcement, “We will soon begin exploring and testing a new content-based suitability control that will aim to address concerns advertisers have of their ads appearing in Facebook and Instagram feeds next to certain topics based on their brand suitability preferences.”

By the end of the year, the company also plans to work with third-party brand safety partners to develop a solution to verify whether content adjacent to an ad in News Feed aligns with a brand’s suitability preferences.

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Jason November 19, 2021 0 Comments

We’re turning off AMP pages at Search Engine Land

“Gasp! Think of the traffic!” 

That’s a pretty accurate account of the more than two dozen conversations we’ve had about Search Engine Land’s support of Google’s Accelerated Mobile Pages in the past few years. At first, it was about the headache in managing the separate codebase AMP requires as well as the havoc AMP wreaks on analytics when a nice chunk of your audience’s time is spent on an external server not connected to your own site. But, Google’s decision to no longer require AMP for inclusion in the Top Stories carousels gave us a new reason to question the wisdom of supporting AMP. 

So, this Friday, we’re turning it off.

How we got here

Even when Google was sending big traffic to AMP articles that ranked in Top Stories, the tradeoff had its kinks. For a small publisher with limited resources, the development work is considerate. And not being able to fully understand how users migrated between AMP and non-AMP pages meant our picture of return and highly engaged visitors was flawed. 

But, this August we saw a significant drop in traffic to AMP pages, suggesting that the inclusion of non-AMP pages from competing sources in Top Stories was taking a toll.

Our own analytics showed that between July and August we saw a 34% drop in AMP traffic, setting a new baseline of traffic that was consistent month-to-month through the fall.

Monthly AMP Page traffic to Search Engine Land from April 2021 to October 2021.

This week we also learned that Twitter stopped referring mobile users to AMP versions, which zeroed out our third-largest referrer to AMP pages behind Google and LinkedIn. We’ve seen LinkedIn referrals fall as well, suggesting that when November ends, we’ll be faced with another, lower baseline of traffic to AMP pages.

Publishers have been reluctant to remove AMP because of the unknown effect it may have on traffic. But what our data seemed to tell us was there was just as much risk on the other side. We could keep AMP pages, which we know have good experience by Google standards, and their visibility would fall anyway due to competition in Top Stories and waning support by social media platforms.

Read next: Google throttled non-AMP page speeds, created format to hamper header bidding, antitrust complaint claims

We know what a road to oblivion looks like, and our data suggests AMP visibility is on that path. Rather than ride that to nowhere, we decided to turn off AMP and take back control of our data.

How we are doing it

“If you are ready and you have good performance of your mobile pages, I think you should start testing.” That’s what Conde Nast Global VP of Audience Development Strategy John Shehata told attendees at SMX Next this month when asked about removing AMP.

Shehata suggested a metered strategy that starts with removing AMP on articles after seven days and then moves on to removing AMP on larger topical collections.

“If all goes well, then go for the whole site,” he said “I think it’s gonna be better in the long run.”

That, of course, hinges on the speed and experience of your native mobile pages, he said.

The Washington Post, which is still listed as an AMP success story on the AMP Project site, actually turned off AMP a while back, said Shani George, VP of Communications at the Post.

“Creating a reading experience centered around speed and quality has long been a top priority for us,” she added, pointing us to an extensive write-up its engineer team published this summer around its work on Core Web Vitals.

Because we are a smaller, niche publisher, our plan is to conserve our resources and turn off AMP for the entire site at once. Our core content management system is WordPress, and AMP is currently set for posts only, not pages. But that includes the bulk of our content by far.

Our plan is to use 302 redirects initially. This way we’re telling Google these are temporary, and there won’t be any PageRank issues if we turn them off (or replace them with 301s). We’ll then see how our pages are performing without AMP. If there’s no measurable difference, we’ll then replace those 302 redirects with permanent 301 redirects. The 301s should send any PageRank gained from the AMP URLs to their non-AMP counterparts.

Of course, if the worst-case scenario happens and traffic drops beyond what we can stomach, we’ll turn off the 302 redirects and plan a different course for AMP.

It’s a risk for sure. Though we have done a considerable amount of work to improve our CWV scores, we still struggle to put up high scores by Google’s standards. That work will continue, though. Perhaps the best solace we have at this point is many SEOs we’ve spoken to are having trouble seeing measurable impacts for work on CWV since the Page Experience Update rolled out.

Maybe it’s not about traffic for us

The relationship between publishers and platforms is dysfunctional at best. The newsstands of old are today’s “news feeds” and publishers have been blindsided again and again when platforms change the rules. We probably knew allowing a search platform to host our content on its own servers was doomed to implode, but audience is our lifeblood so can you blame us for buying in?

We also know that tying our fates to third party platforms can be as risky as not participating in them at all. But when it comes to supporting AMP on Search Engine Land, we’re going to pass. We just want our content back.

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Jason November 19, 2021 0 Comments

Amazon will stop accepting Visa payments in the UK starting in January

Amazon has announced that it will longer accept payments from Visa cards in the UK, according to Reuters. “As a result of Visa’s continued high cost of payments, we regret that Amazon.co.uk will no longer accept UK-issued Visa credit cards as of 19 January, 2022,” an Amazon spokesperson said in a statement.

Why we care. The change won’t occur until after the holiday season, so merchants on Amazon won’t feel the impact during this crucial sales period. If Amazon and Visa do not reach a resolution, merchants may see sales decline as customers navigate the change and find another payment method.

Sellers on Amazon may see some hypocrisy here as well: Amazon’s referral fees, which it charges to merchants every time they sell a product, range from 3% to 20%, with the majority of product categories subject to a 15% fee.

And, in the U.S., Amazon has a co-branded Visa card that rewards Prime members with up to 5% back on Amazon and Whole Foods purchases. The e-commerce platform is considering dropping the partnership, according to Reuters. If Amazon doesn’t replace this co-branded rewards program, that’s one less reason to shop in Amazon’s ecosystem or maintain a Prime membership.

Forms of payment still accepted. The e-commerce platform will continue to accept MasterCard and American Express credit cards, Eurocard and Visa debit cards.

“We continue to work toward a resolution, so our cardholders can use their preferred Visa credit cards at Amazon UK without Amazon-imposed restrictions come January 2022,” a Visa spokesperson said in a statement.

Brexit enabled the fee hike. After Brexit, the European Union’s fee limits imposed on credit card issuers no longer applied to the UK, meaning that issuers can freely raise fees. Last month, Visa did just that, increasing its fee from 0.3% to 1.5% for online credit card payments between the UK and EU. It also increased its debit card fee from 0.2% to 1.15%.

Before Visa, MasterCard also raised its fees from 0.3% to 1.5%, according to BBC. It is not clear why Amazon’s new policy only affects Visa.

Other retailers may follow suit. These charges are known as “interchange fees” — transaction fees applied to the merchant’s bank account whenever a customer uses a credit or debit card to pay for a purchase from their store. These fees are paid to the card issuer and cover fraud, bad debt and handling costs. Naturally, they can apply to all businesses that accept credit or debit, not just Amazon.

“If Amazon can’t make it work, with all their resources and ability to navigate legislation to avoid costs, then small businesses have no chance and so the government must improve the UK-EU trade and cooperation agreement to keep British businesses competitive,” the UK Trade and Business Commission’s Tamara Cincik said.

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Jason November 18, 2021 0 Comments