How to build a long-term, search-first marketing strategy

“There are roughly three and a half billion Google searches made every day,” said Craig Dunham, CEO of enterprise SEO platform Deepcrawl, at our recent MarTech conference. “According to research from Moz, 84% of people use Google at least three times a day, and about half of all product searches start with Google. The way that consumers are engaging with brands is changing, and it’s doing so rapidly.”

He added, “Consumers begin their journey with the tool that many of us use hundreds of times a day. Thus, the connection to revenue becomes clear — it starts with search.”

Source: Craig Dunham and Scott Brinker

The concept of digital transformation has been around for years, but it’s taken a whole new form in the wake of recent societal shifts. New technologies and the 2020 pandemic have led to a “greater focus on the need to drive optimal digital experiences for our customers,” says Dunham.

A brand’s website is often the first, and most lasting, impression customers will have of your organization. Here are some strategic actions he recommends marketers take to ensure their online properties are optimized for the search-first age.

“The website is a shared responsibility and it requires proper strategic leadership,” Dunham said. “The first step is to take some time and educate yourself, your leadership, your board and your organization so they more broadly promote organic KPIs as business-wide objectives.”

“There’s great data out there on the impact of the efficiency of SEO as a low-cost acquisition channel,” he added.

Source: Craig Dunham

Aside from sharing communication from Google on the importance of search from a business perspective, marketers can look for case studies from reputable organizations to encourage search prioritization. This can help higher-ups start seeing organic traffic as a key business metric.

“I was in a meeting recently and I had a digital leader say to me that you know website performance should not be an SEO metric — it has to be a business metric,” he said.

Create a cross-functional search ops task force

“Much of the data and insight generated by CEOs and their tools today are rarely utilized to their full potential,” Dunham said. “This is in part due to SEO not being seen as a business priority. As a result, it’s been siloed — pulling in teams from across the organization breaks down those silos.”

The more team members are involved with search processes, the more they’ll see its impact. People from each department will have more opportunities to contribute to growing online visibility using their unique skillsets.

“We know that businesses that are able to implement these organizational-wide search operations systems and practices — connecting a range of perspectives and search activities that are happening — are going to be the ones that will have a competitive advantage,” said Dunham.

Apply SEO testing automation

More and more brands are turning to automation tools to streamline tasks. According to Dunham, these solutions can be used for search-related activities as well.

“Automation can be well-deployed within web development processes,” Dunham said. “Until recently, this technology didn’t exist.”

Brands now have access to a wide variety of automation tools to streamline SEO-related tasks. The key is to pick solutions that align with your organization’s goals and give you full control over their deployment: “There are additional risk mechanisms that can be put in place to ensure you don’t release bad code that will result in large traffic losses, ultimately driving down revenue across your critical web pages,” said Dunham.

If brands can optimize their internal process, teams and tools around organic search, they’ll increase their chances of achieving long-term success in the search-first digital landscape.

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Jason January 13, 2022 0 Comments

DuckDuckGo passes 100 billion searches

DuckDuckGo, the privacy focused search engine, announced it has surpassed 100 billion searches – all time. It posted this announcement on Twitter.

100 billion searches. Here is the announcement on Twitter:

A year ago, the search company announced it was hitting over a 100 million searches per day. Now if you look at its public traffic statistics page, it shows all time searches passed 100,024,437,307 and the highest daily number of queries it saw to date was 110,439,133, that record was this past Monday. DuckDuckGo continues to grow on a daily basis.

Why we care. Pressure over consumer privacy has prompted Apple and Google to block third-party cookies from tracking users across the web. That same focus on privacy has also helped propel DuckDuckGo past 100 billion searches all-time. Its success, while modest, may provide new or existing search engines with a roadmap to chipping away at Google’s dominance or avoiding it altogether by concentrating on an underserved base of users.

It is still miles behind Google, but DuckDuckGo is gradually closing in on Yahoo! and Bing, so a future in which it is as much a part of the conversation as Bing may not be that far off. Nevertheless, optimizing specifically for any non-Google search engine remains highly unlikely.

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Jason January 13, 2022 0 Comments

IndexNow now officially co-sharing URLs between Microsoft Bing and Yandex

The Microsoft Bing team said that the IndexNow protocol is now at a place where those participating are co-sharing URLs submitted, meaning if you use IndexNow to submit URLs to Microsoft Bing, Microsoft will immediately share those URLs with Yandex, the company announced.

Co-sharing URLs. The promise of IndexNow was to submit a URL to one search engine via this protocol and not only will that search engine immediately discover that URL, but it will also be discovered on all the other participating search engines. Right now, that is just Microsoft Bing and Yandex, but Google is exploring using this protocol.

Microsoft said “the IndexNow protocol ensures that all URLs submitted by webmasters to any IndexNow-enabled search engine immediately get submitted to all other similar search engines. As a result of co-sharing URLs submitted to IndexNow-enabled search engines, webmasters just need to notify one API endpoint. Not only does this save effort and time for webmasters, but it also helps search engines in discovery, thus making the internet more efficient.”

Microsoft said that Bing “has already started sharing URLs from IndexNow with Yandex and vice-versa, with other search engines closely following suit in setting up the required infrastructure.”

When this first launched, the participating search engines have not yet begun co-sharing URLs – but now they are.

IndexNow API. Also, you no longer need to submit the URLs to https://www.bing.com/IndexNow?url=url-changed&key=your-key or https://yandex.com/indexnow?url=url-changed&key=your-key. IndexNow.org is also directly accepting these submissions at https://api.indexnow.org/indexnow?url=url-changed&key=your-key

Microsoft Bing updated this help document to make it easier to understand how to set this up at any of those URLs mentioned above.

80,000 sites. Microsoft said that 80,000 websites are now using IndexNow for URL submission. “80k websites have already started publishing and reaping the benefits of faster submission to indexation,” the company said. Last November, the company said 60,000 of those websites were using IndexNow directly through Cloudflare, which added a toggle button to turn on this feature for websites using Cloudflare.

Also, Microsoft Bing recently released a WordPress plugin for IndexNow to make this process easier.

What is IndexNow. IndexNow provides a method for websites owners to instantly inform search engines about latest content changes on their website. IndexNow is a simple ping protocol so that search engines know that a URL and its content has been added, updated, or deleted, allowing search engines to quickly reflect this change in their search results.

How it works. The protocol is very simple — all you need to do is create a key on your server, and then post a URL to the search engine to notify IndexNow-participating search engines of the change. The steps include:

  1. Generate a key supported by the protocol using the online key generation tool.
  2. Host the key in text file named with the value of the key at the root of your web site.
  3. Start submitting URLs when your URLs are added, updated, or deleted. You can submit one URL or a set of URLs per API call.

Why we care. Like we said before, instant indexing is an SEO’s dream when it comes to giving search engines the most updated content on a site. The protocol is very simple and it requires very little developer effort to add this to your site, so it makes sense to implement this if you care about speedy indexing. Plus if you use Cloudflare, it can be turned on with the flip of a switch.

Now that co-sharing URLs is enabled, you should see your content flow faster between Microsoft Bing and Yandex, hopefully other search engines will adopt this protocol going forward.

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Jason January 13, 2022 0 Comments

4 CRM Features That Can Improve Individual Broker Productivity

Customer relationship management software has come a long way over the last few years. The latest CRM platforms include a full suite of tools and features that can enhance the buyer experience and improve the productivity of individual mortgage brokers. These features can also level the playing field for independent loan officers as they attempt to compete with larger firms.

So what are the best CRM features to look for? In this guide, we’ll explore the must-haves when you want to enhance your efficiency as an individual mortgage broker.

1.   Marketing Software

Marketing software can help mortgage brokers turn leads into loans. A great CRM software should automate basic activities to reduce a loan officer’s workload. This can help you to focus on providing a great buyer experience. 

Without the right marketing software, it can be challenging for loan officers to stay connected with clients. 

2.   Digital Document Management Tools

Gone are the days when you had to physically meet with buyers to get signatures on important documents! These days, the best CRM tools should be able to provide you with excellent document management features.

Use these tools to send borrowers electronic documents, such as the 1003 form. The CRM platform will automatically notify you when the borrower completes and submits the form. That way, you can keep the application moving through the approval process. 

3.   Post-Funded Follow-Up Tools

In the past, buying a home was often a once-in-a-lifetime experience. However, that is no longer the case. 

Many borrowers will buy multiple homes throughout their lifetime. They might also refinance their existing loans to get a better rate. These trends have opened the door for loan officers to earn repeat business if they stay connected to past clients. 

CRM software makes this easier than ever by providing loan officers with post-funding follow-up tools. These tools allow mortgage brokers to stay connected 5, 10, or even 15 years after a loan is funded. This means that they can stay top of mind with past clients. If a former buyer needs additional mortgage services, the loan officers who stay in touch will likely be their first call. 

4.   Pre-Designed Marketing Content

The best CRM solutions include pre-made content. These ready-to-use e-marketing templates are a valuable resource for loan officers. 

Eye-catching marketing campaigns will help mortgage brokers to build a strong online presence. Being active online is essential for loan officers who want to remain competitive within the crowded mortgage industry. 

Ready to Take Control of Your Workflows?

As you can see, the right CRM can revolutionize the way that individual loan officers process mortgages. This technology can help them to be more productive and generate greater revenue. 

If you are a loan officer who is interested in reaping the benefits of modern CRM technology, BNTouch can help. Our world-class platform includes all of the tools outlined above and more. Book your free demo today or contact our team to discover our productivity tools today.

 

Request a free demo

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Jason January 13, 2022 0 Comments

Loanzify Launches 2-Way Integration with LendingPad – “Automatic Milestone Updates”

Santa Ana, CA., Jan 12, 2022 — LenderHomePage today announced new custom “Loan Milestone” capabilities to their mortgage point of sale software, Loanzify. This exceptional update is designed to help originators improve business processes by synthesizing information based on loan type.

Mortgage companies are increasingly turning to technology to help them comb through rising volumes of data sets and sources required for credit decisions. By adding customization capabilities to the intake process, mortgage professionals can collect data relevant to the specific loan product and quickly organize it to hasten fact-driven funding decisions and improve the customer experience.

See the Loanzify and LendingPad 2-way integration in action! Join our webinar this Friday, January 14.

Webinar Sign Up

“Digital transformation is an ongoing process, and it’s imperative that we offer products that not only scale with our clients but are also adaptable to their evolving needs and industry demands,” explains Rocky Foroutan, CEO of LenderHomePage. “Seemingly simple changes can have a huge, positive impact on productivity and profitability.”

Tailored Milestones Per Loan Type 

Users can identify the workflow they prefer based on the loan type, such as purchase, refinance, VA, etc… Loanzify POS will then populate the required milestones for the consumer. The consumer-facing milestone text and the order can be further edited as the mortgage company sees fit.

Customized Notifications Per Milestone

Users can further personalize the borrower experience by editing the notifications based on the milestone they achieved and the loan product. These notifications also accelerate the loan’s lifecycle and bolster the relationship between borrower and lender, heightening the likelihood that the borrower will complete the application.

LendingPad 2-Way Integration

LendingPad is the first LOS to take advantage of this feature. Loanzify POS milestones have bi-directional communication with LendingPad. This integrated pipeline makes it easier to securely extract data, maintain its integrity, and keep records on both platforms accurately.

loanzify and lendingpad integration

About LenderHomePage:

Since 2003, LenderHomePage.com has been the leading provider of a secure and compliant cloud-based digital mortgage platform that powers lender websites, mobile apps, and mortgage POS solutions. Mortgage lenders of all sizes use LenderHomePage.com’s customizable and scalable solutions to enhance borrower experience, streamline the mortgage process, and increase Loan Officer productivity and efficiency.

About Loanzify:

Loanzify POS by LenderHomePage is part of a suite of innovative productivity solutions developed for the modern mortgage professional.

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Jason January 12, 2022 0 Comments

Google Business Profiles sets waiting period for new owners and managers

Google updated its Google Business Profile, formerly Google My Business, help documents to say that when you add a new owner or manager to a business profile, those new users may have to wait seven days prior to being able to manage all the features of the profile.

New limits. These new limits are documented over here but I found them via Ben Fisher’s blog, where it says.

When a new owner or manager is added to an existing Business Profile, they must wait for 7 days before they can manage all the features of the profile. During this 7 day period, the new owner or manager gets an error if they try any of the following:

  • Delete or undelete a profile.
  • Remove other owners or managers from a profile.
  • Transfer primary ownership of a profile to themselves or a third user.
  • An existing owner or manager tries to transfer primary ownership of the profile to a new owner or manager still in their first 7 days.

If the new owner or manager deletes their account within the first 7 days, they’re removed from the profile. If they undelete their account, they must be added to the profile again.

Why we care. So if you added new owners and/or managers to a Google Business Profile and that user cannot manage all the features for that business listing, then this is why. It is a new limitation Google is making, maybe to increase security and prevent fraud or hack attempts.

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Jason January 12, 2022 0 Comments

Yoast SEO 17.9 adds keyphrase performance tracking

Yoast SEO added keyword phrase performance tracking to Yoast SEO 17.9, in partnership Wincher, the company announced. This lets those who use Yoast SEO to better understanding of how your posts are ranking over time in Google Search.

Wincher tool. The Wincher SEO tool is a tool that helps you track your keywords and positions over time. Here is what it looks like when you activate it in Yoast SEO:

Free and paid. This integration works with both Yoast SEO free and Yoast SEO Premium versions. The free version lets you track up to a total of 5 keywords for your entire site while the premium Wincher account lets you track up to 500 to 10,000 keywords depending on the plan you are on.

More details. To learn more about how to use the Wincher SEO tool in Yoast SEO, see this help document.

Why we care. Yoast SEO is a very popular add on for WordPress sites and this integration may be something SEOs want to turn on to track keyword performance over time. It is probably worth exploring adding for some of your client sites as well.

Yoast said “this integration gives you a better understanding of how your most important posts are ranking over time and can give you the right tools to climb to that #1 position.” I don’t know if it will help you climb to that number one spot, but it can show you if you do or how much further you have to go to hit that position.

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Jason January 12, 2022 0 Comments

E-commerce sales jumped this holiday season as search marketers weathered Google updates

U.S. consumers spent $204.5 billion on e-commerce purchases during the holiday season, according to data from Adobe. This represented an 8.6% increase in online spending year-over-year.

The numbers show that e-commerce spenders spread out their shopping more over the months of November and December. For instance, in the weeks before Nov 24, spending was up a whopping 19.2% YoY, while the period between Thanksgiving and Cyber Monday – the so-called “Cyber Week”), spending was down 1.4% from the previous year. Sales were up again in the weeks after Nov 30, growing 5.6% YoY.

Undeterred by supply chain challenges. Disruptions to the supply chain created difficulties for shoppers even though they spent at record volume.

Online shoppers saw over 6 billion out-of-stock messages during the 2021 holidays, according to the Adobe study. This was 253% higher than 2019, in pre-pandemic times. It was also 10% higher than last year.

Less discounting. Online shoppers were ready to buy despite seeing fewer discounts. In the electronics category, for instance, discounts were only 8% off the full price, compared to an average of 21% off in 2020. Computers saw a 10% discount in 2021 compared to 22% off in 2020.

There were marginally higher discounts in 2021 for apparel and toys.

BNPL grew substantially. Buy Now Pay Later (BNPL) saw double-digit growth in the most recent holiday season. 

Revenue on BNPL purchases were up 27% year-over-year and orders were up 10%. On average, shoppers were spending $224 per order, with about three items in their cart.

Why we care. Ecommerce was a major disrupter in the retail industry before the pandemic. It then became a saving grace for many brands and consumers.

Search marketers working for retail or with retail clients, whether on the organic or paid side, see the holiday as make-or-break each year. And the increase in activity is likely to have buoyed campaigns. That’s, of course, if they were not disrupted by major Google updates during the season. Despite outcry, Google issued two major updates during the holiday, one a core update and one geared toward product reviews.

In our view, these purchase numbers support the idea that launching core updates, especially really volatile ones, during the holiday season is unfair to marketers and very similar to changing the rules in the middle of the Super Bowl.

Henry Powderly contributed to this report.

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Jason January 12, 2022 0 Comments

Should your SEO team invest in SEO tools?

Understanding your current marketing processes, knowing how to measure success, and being able to identify where you are looking for improvements, are all critical pieces of the SEO platform decision-making process. But deciding whether your company needs an SEO platform calls for the same evaluative steps involved in any software adoption, starting with a comprehensive self-assessment.

Read next: SEO software tools: What marketers need to know

Use the following questions as a guideline to determine the answers.

Do we have the right human resources in place?

Employing people to implement and use SEO platforms is a prerequisite to success. If you have marketing staff, utilizing SEO toolsets can make them more efficient and effective. The vast majority of organic search marketers struggle to justify their SEO budgets. SEO platforms and tools are a key component of helping to keep overall costs down while getting the required work done. Their analytical capabilities can also help SEOs prove the impact of their work on the bottom line.

Do we have C-level buy-in?

Enterprise SEO software can be a five- or six-figure investment annually. It is critical to demonstrate the value of SEO to C-level executives by running pilot test projects and agreeing to a definition of “success” in advance.

Do we have the right technical resources?

Successful SEO needs dedicated technical resources deployed to it to act on the recommendations and opportunities surfaced by the analytics and reports.

Who will own enterprise SEO?

Enterprise SEO is commonly placed into marketing, editorial or IT, depending on the nature of the business. Unfortunately, in large companies, it usually ends up with either whoever has the budget, or whoever can best articulate the business case. In a best-case scenario, it should be both.

Can we invest in staff training?

It is vital to provide training to technical, design, content, and marketing teams, and reinforce it on a regular basis. A successful enterprise SEO implementation will find ways to inject SEO knowledge into existing training programs and identify internal evangelists to broadly distribute the messages. Training needs to be comprehensive, consistent, and continuous. Some tool companies include or offer training for an additional fee, so be sure to ask about this.

To what extent do we need to share reports with non-SEO staff?

Some tool providers focus significant development resources on simple interfaces that can be utilized by people in other organizational roles — such as writers or C-suite executives. If this is important to you, make sure you specifically look for this when evaluating possible platforms.

Have we established KPIs and put a system in place for tracking, measuring, and reporting results?

It’s important to know upfront what you want your SEO to achieve. Do you want to improve SERP rankings or the time visitors spend on your site? Is conversion – whether a product purchase or whitepaper download – your key objective? Having goals will help you decide if you’re ready to put an enterprise platform to good use, as well as help you decide which tool will best meet your organizational needs.

How will we measure success?

Depending on your site’s monetization strategy, make sure you know how you’ll determine if the rollout of the platform and the successful execution of the established KPIs actually increased sales, conversions or pageviews.

Do we have realistic expectations?

It is not uncommon for enterprise SEO efforts to take at least six months to generate tangible results. If SEO is a new initiative within the organization, there are cultural shifts and workflow processes that will need to be implemented and refined. Setting realistic timelines and goals will help build support at all levels of the enterprise.

Do we have an SEO culture?

Many organizations begin to invest in SEO but find that a lack of understanding of SEO across the organization cripples its progress. Broad educational programs are often required to provide consistent performance and results.

Get the full report on Enterprise SEO Tools here

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Jason January 11, 2022 0 Comments

Google’s page experience update coming to desktop next month

Malte Ubl, a Software Engineer at Google, reminded us that coming next month, Google will be releasing the desktop version of the page experience update. He posted this on Twitter as a reminder:

Google told us this was coming this past November and it should go live next month. The rollout will take a couple months, it will start in February 2022 and finish rolling out by the end of March 2022. This update will include all the current signals of the mobile version of the page experience update, outside of the page needing to be mobile friendly.

Same thresholds. As a reminder, the same metric thresholds will work for desktop. So what the thresholds were for mobile, will be the same for desktop. The original blog post said “the same three Core Web Vitals metrics: LCP, FID, and CLS, and their associated thresholds will apply for desktop ranking.” Malte Ubl reconfirmed this in his tweet saying “metric threshold are the same as on mobile.”

Don’t expect drastic changes. Google said with this rollout and this new Google update, do not expect drastic changes. “While this update is designed to highlight pages that offer great user experiences, page experience remains one of many factors our systems take into account… Given this, sites generally should not expect drastic changes,” said Google. We expect the same to be true for the desktop rollout.

Search Console tools any day now. Google will be updating the Google Search Console tools and reports to help site owners prepare for this update. “We are also planning to help site owners understand how their desktop pages are performing with regards to page experience using a Search Console report which will launch before desktop becomes a ranking signal,” Google said. So expect these new tools and reports to be released any day now.

Mobile vs desktop. Which factors is will be included in this desktop version? Google said all of them with the exception of the mobile friendliness requirement, which is kind of obvious. Here is a chart Google designed showing the specific factors:

Why we care. As I said last time, while I do not believe this page experience update will be a significant update where you will see tons of sites see their rankings drastically change, those working towards improving their page experience have been primarily focused on their mobile pages. Now, that you have your mobile pages ready for this update, you can shift focus towards your desktop pages.

The new reports are not out yet, but I hope they will be out shortly.

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Jason January 11, 2022 0 Comments