Google Merchant Center adds short title option for smaller ad placements

Online retailers can now add an optional short title to identify their products in Google Merchant Center.

An example of a short title in a Shopping ad. Image: Google.

The new [short_title] attribute differs from the existing [title] attribute in that the short title should be concise and is intended to show in “browsy experiences,” like Discovery campaigns and Shopping ads on Gmail.

Why we care. Full product titles often get truncated in the “browsy” contexts Google has mentioned, which means that users may not be seeing all the relevant information from your ad. Short titles provide merchants with an alternate, concise way to identify their products, which could help to improve clickthrough rates.

An example of a title and a short title.
An example of a title and a short title. Image: Google.

Short title requirements. While Google allows 1–150 characters for this field, it recommends using between 5 and 65 characters. Google also advises that merchants:

  • Use a relevant, concise short title that clearly describes their product.
  • Ensure that the short title describes the product on the landing page.
  • Use professional and grammatically correct language.
  • Avoid foreign languages unless they’re well understood (e.g., “sushi”).
  • Avoid using capital letters for emphasis.
  • Avoid including promotional text (i.e., prices, sales dates, your business’ name, etc).
  • Don’t add extra white spaces.

Best practices for short titles. As mentioned above, Google recommends limiting your short titles to 65 characters or less — this is because users typically only see the first 65 characters of a short title (depending on their screen size). 

You should also highlight the most important details by placing them towards the front, since users don’t always read the entire title. And, adding a brand name is a good idea if it helps differentiate the product — this can be important when you sell similar products across brands.

The post Google Merchant Center adds short title option for smaller ad placements appeared first on Search Engine Land.

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Jason February 21, 2022 0 Comments

4 ways to own your own career path in digital marketing

Have you ever found yourself thinking:

  • I hope I’ll get the job.
  • I hope I’ll get a raise.
  • I hope that I’ll get a promotion.
  • I hope that I won’t be out of a job if layoffs come around.

I certainly thought this way for the first half of my 25+ years in digital marketing. People would advise me to set goals and make things happen for myself. But I didn’t follow their advice. The result? I fell behind my peers. People I trained were promoted ahead of me. 

If you take nothing else away from this article, remember this: Your career is your own. Read on to learn four tips that should help you take charge of it.

Tip 1: Grow your professional network

As the old saying goes, “It’s not what you know, but who you know.” And it’s true: people tend to work with those they know and trust. That’s why networking is so important, both online and in-person. 

Referrals can be a tremendous asset, not just when you’re looking for a job. All three of my agency jobs resulted from referrals from people I met at conferences.

LinkedIn is the go-to online resource for professional networking. Hiring managers and recruiters often go there first when looking for potential candidates or researching potential candidates. At least one or two recruiters view my profile every week.

So keep your LinkedIn profile up-to-date. Use a professional-looking headshot. Make sure to fill out every field you possibly can, from your job history to your training and other experience. Optimize your profile like you would optimize any website you work on for a client.

In-person networking can be a bit more challenging these days, but certainly not impossible. Take advantage of local professional groups and more general groups (e.g., Chamber of Commerce, business development). Public service groups like Elks or American Legion can be a great source of friendships and networking.

Tip 2: Continue your education

Change is constant. This is undoubtedly true in digital marketing, where search engine algorithms are updated almost daily, paid search techniques continue to evolve, website technology changes regularly. If you aren’t a perpetual student of your craft, you will fall behind. 

Reading is essential. It not only helps you learn more about your work, but it also helps you expand your mind to think in different ways. 

Many stats cite that most people stop reading non-fiction books after finishing their formal education. Some of those claims may be a bit exaggerated. Still, Pew Research found that roughly a quarter of American adults did not read a book during the previous year. Don’t be a member of that group! 

Read about more than just work stuff, too. Biographies, self-help, and other works can be beneficial.

Part of my reading program is going through digital marketing websites. I have the Feedly app set up on my tablet to go through the RSS feeds of Search Engine Land, Search Engine Roundtable, and other digital marketing-related websites. The news and opinions I read from those sources are invaluable to my continuing education.

Professional conferences are a great way to continue your education and build your networking skills. Many conferences have continued in virtual mode, while others are starting to return to in-person. When you’re just starting, it is beneficial to stick to conferences with sessions that will help you get better at your work.

Later, though, when you have more experience, learn about other aspects of your trade as well. One of the things that have helped me in my career is knowing at least the basics of how different areas of digital marketing work. Being able to help knit an overall strategy is extremely valuable.

Digital marketing expert Joe Hall recently asked on Twitter: “Have you ever been to an SEO conference? If so, tell me about your favorite presentation you saw. What was it about? And what did you like about it?”

My answer: “There have been many. The ones I enjoy the most are the ones that make me think about things differently that I can apply to the work I do.”

I meant that sincerely. There have been far too many people to list out in tweets whose conference presentations have helped me do my work better.

Lastly, set up your own website if you’re doing SEO or website development work. It’s amazing what you can learn just playing around with a website that doesn’t carry as much risk as playing around with a client’s website. All you need to do is invest a couple of hundred dollars a year. Another way to have a website is to volunteer to help out a charity you support. They will appreciate the assistance, and you get a platform on which you can hone your skills.

Tip 3: Always be ready for your next job

Looking for a job can feel like a full-time job itself, and you never know when you will need to look for a job. Having an up-to-date resume at the ready will help you if that time ever comes. 

Avoid using fancy templates for your resumes. Many automated recruiting systems use a parsing system to pull the resume into their applicant management system. Some fancy formatting will completely throw off the importing of the data. It’s OK to have a nicely-formatted version to email, but if asked to upload a copy, use a plain format.

Read the full job description before you apply for a job. Never rely on the job title alone to guide you. Otherwise, you will waste the recruiting manager’s time and your own. 

At some agencies, SEO people are called “analysts.” I can’t tell you how many resumes I would get from people who specialized in data analytics because of the job title, regardless of how carefully I worded the job description in the posting to make it clear it was an SEO job. I finally told our recruiter to do a text search on any resumes. If neither “SEO” nor “search engine optimization” were found, then I didn’t want the person forwarded to me for consideration.

Tip 4: Find a job that fulfills you

It’s incredible how many people work jobs they hate just because they need a paycheck. I understand that sometimes it’s necessary to do so, but if you hate your job, you have the freedom to go and find something else. 

I know many people who have completely reinvented themselves and moved from one career to another. It’s OK to do that. You need to find a job that pays the bills and makes you want to get up in the morning and not dread Mondays. 

While we all can’t make money working on our hobbies, it’s always possible to apply something you enjoy doing to a job that can earn you a living. Part of this formula, I believe, is learning to work on your strengths. While it’s good to identify weak areas in your work and improve upon those, always working in a job where you struggle is bad for your long-term mental health.

Being fulfilled at work is being part of a team with a great culture. You’ve probably read or heard about “The Great Resignation.” Sesil Pir opined in a recent Forbes article that what’s happening is something she termed “The Great Awakening.” People are awakening to the realization that they don’t have to work in a crappy, dead-end job for companies that don’t value them. 

While progressions of salary and titles are great, they shouldn’t be the focus of your career. Yes, you should be compensated for the value you bring to an organization, but money and titles aren’t everything. 

In the end, it’s wonderful to be able to look at yourself in the mirror and know that you’re doing great work that is helpful and fulfilling.

Summary: Make yourself indispensable

If you haven’t heard this saying yet, remember it: hope isn’t a strategy. Now is the perfect time to take your career destiny into your own hands. You want to make yourself, as Seth Godin expressed it in his book of a similar title, “indispensable.”

The post 4 ways to own your own career path in digital marketing appeared first on Search Engine Land.

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Jason February 21, 2022 0 Comments

LinkedIn’s Service Pages for freelancers adds features to showcase credibility

LinkedIn has added the ability to include LinkedIn Page (your organization’s page) info and media to Service Pages, according to an email shared by Matt Navarra.

Image: LinkedIn.

Services Pages (shown above) appear in LinkedIn’s Service Marketplace, a Fiverr and Upwork competitor where SEO and PPC freelancers can market their services.

Why we care. One of the biggest challenges to finding a suitable freelancer is vetting them. These new features enable freelancers to show more of their credibility in their Service Pages, which can help them book projects.

Display your LinkedIn Page details on your Service Page. This enables freelancers that work at an SMB to highlight that connection, potentially bringing more visibility for the organization while vouching for their own expertise.

“[This feature] is specifically focused on small operators,” Andrew Hutchinson wrote for SocialMediaToday, adding, “The page linking feature is only available for single-admin LinkedIn Company Pages, and is available via the desktop version of the site only at this stage.”

Add media to spotlight your portfolio. “Use this section to give prospective clients a preview of what you can do by highlighting your favorite projects or press related to your services,” LinkedIn wrote in the email. Freelancers can use this to showcase their thought leadership, case studies and more.

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Jason February 18, 2022 0 Comments

Google testing questions and answers in the Google Maps interface

Google is testing displaying the questions and answers feature in the Google Maps interface that it initially launched in 2017 for local panels in Google Search. Now some are able to see the questions and answers box in Google Maps local listings for businesses, although I cannot personally replicate this.

What it looks like. Allie Margeson posted a screenshot of this on Twitter:

Previously. Google only launched this officially in desktop search, on mobile search, or on Android Google Maps. This was not available in the Google Maps interface on desktop. Here is what it looks like in on desktop search:

Why we care. It is important for any business to keep tabs on the questions and answers section in the local listings because anyone can ask any question and anyone can post any answer. So you want to make sure to proactively provide accurate answers and ensure the answers given are also accurate. Now that this may also show up directly in Google Maps on desktop, it is even more important to stay on top of your questions and answers in local.

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Jason February 18, 2022 0 Comments

Keeping Clients Engaged For Their Next Purchase or Refi

Retaining clients is essential for both maintaining and scaling a mortgage business. But it doesn’t happen magically. Similar to the work you put into nurturing the mortgage lead in the first place, it takes work to foster a relationship that keeps those clients around. Here are the top reasons it’s worth the effort to re-engage previous clients and the strategies to help you do it right

Re-engaging Past Clients Bolsters Your Reputation

The decision to buy or refi is not an easy one. So when clients choose to work with you, they’re also choosing to entrust you with a significant financial undertaking. 

By continuing to engage with clients even after funding, you underscore the concept that you care about the well-being of your borrowers, and they are not “just another loan.” It’ll implicitly demonstrate that you see people as more than just dollar signs, further solidifying their trust in you. 

Aim to be known as a trusted loan advisor beyond the life of that one deal –one that helps them make sound financial choices to refinance when rates are low, cash out of their investment when the market is high, or help find a property to grow their wealth.

Your reputation is the key to mortgage business success, and when you re-engage with your clients, you establish a reputation as a go-to resource for all present and future mortgage needs. 

Re-engaging Clients Encourages Repeat Business

A fact that often gets overlooked is that most home buyers are not first-time homebuyers. According to the National Association of REALTORS®, only 31% of the homes sold in 2021 were purchased by first-time buyers. This means that 69% were repeat borrowers.

Failing to keep up with your previous borrowers gives them a reason to seek another mortgage pro for the next transaction. So if you’re not re-engaging your past clients, you’re likely leaving money on the table.

Re-engaging Clients Boosts Referrals

Even those past borrowers who never plan to buy another home or refinance anytime soon will likely know someone who will. Consistently re-engaging those previous clients with authenticity will encourage the referral and motivate a glowing recommendation. 

Remember that people want to work with professionals they trust. And without a frame of reference in the home financing, they’ll rely on the recommendations of the people they know.

Ideas for Re-Engaging Past Clients

Thank them for the referrals they sent.

We’ve already discussed the incredible value of leads that come from referrals, but did you know that you can use this event to re-engage your past client again? You can do this in a couple of ways. First, establish that the new lead is a referral by asking prospective clients how they heard about you. Alternatively, if the client provided the referral which you later engaged, make a note to follow up with your past client to thank them for that lead. 

Re-engaging doesn’t have to be complicated. A quick call, text, or email to say thanks, plus adding an open-ended question, will feel natural and be welcomed. 

Use your mortgage expertise and past notes on the client (you’re saving notes in your CRM, right?) to develop good open-ended questions. Considering their current loan, would they possibly benefit from a refi? Briefly discuss current market rates. Are kids nearing college age? Mention using equity for college tuition. Have they outgrown their home, or are they now empty-nesters? Go over home financing options for this next stage in life. 

Even casual conversation can reveal a wealth of information. For example, they may be excited about becoming grandparents for the first time or a vacation to Greece they have coming up to celebrate a wedding anniversary. Offer congrats, and if there’s any value you can bring (like recommending a can’t-miss winery in Greece), let them know! 

Of course, if the referral they sent you uses your services, be sure to follow up with a gift and a second thank-you.

Send a mortgage rate or market update.

Even with easy access to rate information online, many homeowners are unaware of or make an effort to stay up-to-date on the refinance market.

So as part of your plan to re-engage former purchase loan clients, you can send a rate update a few times a year. There’s no need to be “sales-y” when using this approach. The point is to provide the information, re-affirm your relationship with the client, and pique their interest. 

Share home improvement ideas.

A home is an investment, so sharing ideas on enhancing it makes sense. Not only does it provide value to your client, but it also keeps your name at the top of their mind. You can do this by creating a homecare email campaign where you share home improvement tips and suggestions with past clients. 

You can do this in a couple of ways. You can hire a copywriter to create 12 articles for you (or write them yourself) and email one every month. Alternatively, you can search the web for 3-4 pieces and write a summary of each, link it back to the original article, and email those summaries to your past clients.

You can also partner with a local professional, like a contractor or landscaper, and have them write an article. Your clients will get valuable information, you’ll get free professional content, and the partner will appreciate getting their name out.

How do you re-engage with past clients?

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Jason February 17, 2022 0 Comments

Google vs. Edible Arrangements: Court rejects ‘theft’ claim

The Supreme Court of Georgia has rejected an attempt by Edible Arrangements to sue Google for theft, conversion, and racketeering. This legal fight dates back to 2018, when Edible Arrangements, which sells fruit baskets, platters and other treats, filed a federal lawsuit against Google for trademark infringement and unfair competition.

The claim. Edible IP, which owns the trademarks and intellectual property of Edible Arrangements, claimed that Google selling the keyword “Edible Arrangements” to competitors violates Georgia law. Edible said Google began auctioning the “Edible Arrangements” keyword to advertisers in “approximately 2011.” 

This amounted to “theft” because Google never contracted with Edible IP for the right to use the Edible Arrangements name. The Georgia case was not about trademark infringement. It was about Google directly selling its name and “goodwill” to competitors.

One other thing to note is Google’s Advertising Policies Help page, which states: “We don’t investigate or restrict trademarks as keywords.” That means anyone can bid on your branded terms.

The decision. Not surprisingly, the court sided with Google. Selling keywords doesn’t rise to the level of theft. According to the ruling:

“… trade names are only protected from use by others to the extent that such use is deceptive or there is a likelihood of confusion by the public. … The common law likewise does not provide a basis for Edible IP’s civil theft claim. Under the common law, a cause of action based on the use of a trademark or trade name has also generally been predicated on either an intent to cause consumer confusion or the likelihood of creating confusion or misunderstanding.”

EDIBLE IP, LLC v. GOOGLE, LLC

In short, Edible IP failed to argue that Google’s usage of the Edible name led to any consumer confusion or that Google had any intention to deceive the public, according to the court.

You can read the full ruling here.

Why we care. If you work for a brand or business and find yourself in a similar situation where others are using your trademark or name as keywords on Google Ads, the odds are not going to be in your favor. Google has faced and won numerous (though not all) cases involving trademarks over the years. This ruling doesn’t change anything in how Google Ads works or you do your day-to-day job, but this is a good reminder that it’s always important to understand what keywords you can and can’t use in your search ads. 

Here’s some past Search Engine Land coverage of similar cases:

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Jason February 17, 2022 0 Comments

Google launches Google Business Profiles calls API

Google has quietly released a new Google Business Profiles API for obtaining call history data from your Google Business Profiles programatically. The new API is available over here and is awkwardly named “My Business Business Calls API.”

New API. The new API lets you query Google to obtain your call history data that you can currently see in your Google Business Profile manager under the “calls” section. The call history section is has been around for about a year in the user interface, but now has API access.

The My Business Business Calls API manages business calls information of a location on Google, known as Google Business Profiles now. Google said to call this service, Google recommends that you use the Google-provided client libraries. If your application needs to use your own libraries to call this service, use the following information when you make the API requests.

We expect the API’s capabilities to grow over time, this is just version 1 of this specific API.

CRMs. This data can be very valuable to pull into your CRM, customer relationship management, software. To know that a lead came through Google Maps and Google Search by pulling in the call history data can be very useful. It is worth investigating what data you can get from this new API and how you can use that data to supplement the data you have in your CRM.

Other Google Business Profile APIs. Google lists a number of APIs available as well on the left hand bar of that page. They include:

  • Account Management API
  • Business Calls API
  • Lodging API
  • Place Actions API
  • Notifications API
  • Verifications API
  • Business Information API
  • Q&A API

Why we care. Here is another way of obtaining sales and lead data in a programatic manner. If you do this manually, you can now at least automate some of the data gathering by using this new API. Hopefully this data can be used to help your sales and marketing teams perform they daily tasks.

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Jason February 17, 2022 0 Comments