Top social media monitoring capabilities for brands

Social media has become a valuable resource for consumers to interact with the brands they love and discover new ones. New users across the globe are flocking to social media platforms in record numbers and adding their voices to your brand’s narrative.

With social media tools, brands can capture a wealth of measurable insights from the consumer data that social networks provide. And social media monitoring is the key to staying on top of changes in the volume and tone of these online discussions that impact your brand – and you can be sure that potential impact is significant! Let’s dig into some “must-have” capabilities, followed by the advanced, and finally – some tools to help you stay ahead of it all.

Social media monitoring must-haves

The way consumers engage and evaluate brands online is constantly evolving. For this reason, it’s critical for brands, institutions, and agencies to listen and understand consumers as they share their opinions on social media. These opinions are a valuable resource to protect your brand health, detect emerging trends, and keep a watchful eye on competitors’ performance with consumers. Social media monitoring is how you do it – but not all tools are created equal.

Therefore, when you’re outfitting your social media monitoring toolbox, there are several critical use cases that you want to have in your arsenal at the end of the day. Let’s look at a few.

Fig #1: Critical metrics measured and capabilities made possible with social media monitoring.

First and foremost, you need the capacity for robust brand health benchmarks. The ability to capture and measure posts, comments, potential impressions, and net sentiment are the bare minimum. Additionally, you need the ability to perform a precision-based social media audit on your brand to establish key metrics and understand your “normal.” Tracking these measurements over time shows how your brand performs online and is a critical element for early crisis detection.

Monitoring your marketing endeavors lets you track how your campaigns are playing out in real-time. This is vital for seeing what works and what doesn’t. Therefore, your social media monitoring should bolster your campaign strategy at the end of the day.

Likewise, your tools should leave you with a holistic outlook on your product innovation and launch. Shedding light on the consumer’s voice is critical to understanding their needs and wants, so you know which direction you need to go.

Your social media monitoring tools should be capable of casting a wide net on any topic allowing you to detect anomalies and emerging trends over time. Trend analytics is a critical component of social listening success and should inform your brand’s decision-making.

With the speed of social your social media monitoring tools should have a robust alert functionality to notify your team when your social media mentions or sentiment is going off the rails. Crisis management is a crucial aspect of social listening and something you never want to compromise on.

For the ultimate in competitive intelligence, your social media tools should have the capacity to perform the functions mentioned above on your competitors. This is particularly the case for brand health benchmarks – and even setting alerts. That way, you can compare the competition’s social media performance against your own. The goal is an accurate understanding of your share of voice within your market through competitor monitoring.

For example, tracking three competitors’ social media mentions in chunks of time gives you a window into share of voice. Monitoring these metrics over time lets you know if your brand is gaining ground.

Fig #2: Tracking competitors’ social media mentions, sentiment and passion intensity.

To round out our social media must-haves, your tools should have the ability to identify and track conversations surrounding influencers and key opinion leaders that are shaping the narrative in your market. After all, they shape consumer opinion, so staying in tune with their conversations leaves you with a head start on detecting emerging trends. Not only that, it allows you to perfect your influencer marketing strategy ahead of the competition.

While these use cases don’t cover the entirety of what modern social media monitoring tools are capable of, these are a few of the high-priority abilities you want from your toolbox. Let’s explore the advanced side of social media monitoring tools in a little more detail.

Advanced social media monitoring capabilities

To excel in today’s business world, your social media analytics must happen in real-time. Artificial intelligence (AI) with machine learning capabilities does the heavy lifting providing you with immediate access to measurable insights – which means quick decisions.

AI is a game-changer with social media monitoring, but not all AI is created equal. When choosing your social media tools, actionability is based on breadth and depth of insight. If your actions are based on half-baked AI, you have a problem.

Keeping that in mind, your social media monitoring tools should be capable of:

  • Accurately analyzing billions of conversations across all social media platforms on any topic with the push of a button
  • Recognizing patterns in human emotions, behaviors, and sentiment drivers
  • Revealing trending conversations and issues through sentiment measurement and volume
  • Analyzing demographic and psychographic data such as interests, habits, and opinions
  • Predictive (what is likely to happen) and prescriptive insights (recommend or do it for me)

There’s no doubt about it; if you want to keep up in today’s market, brands are leaning on social media tools that give them a holistic outlook at a moment’s notice. AI is the way to go, and you want to test your social media tools to ensure you’re getting accurate results. Again, not all social media monitoring tools are created equal. The key is to get actionable intel within each sentence for emotions, behaviors, attributes, hashtags, people, and brands.

Fig #3: Using AI to parse text and imagery for emotions, behaviors, attributes, hashtags, people, and brands.

Top social media monitoring tools to consider

Staying on top of your social media monitoring is a continuous process with many tools vying for your attention. Here, we’ll briefly cover a few tools that will help you cover the lion’s share of social listening applications that your brand needs to attend to.

NetBase Quid

NetBase Quid is the leader in social media and consumer experience analytics, capable of delivering insights 5x faster than other solutions. NetBase Quid’s next-generation artificial intelligence uses best-in-class machine learning for intelligent processing and analysis of social media and any other consumer and market data at scale.

Fig #4: Snapshot of topic mentions, posts, net sentiment, engagements, impressions and more to inform next steps.

NetBase Quid offers two distinct ways to assess data for social media analytics and data visualization. Quid not only takes your competitive intelligence to the next level with patent, company, news and blog data, but it also incorporates your NetBase queries into Quid Social for advanced social media monitoring data visualizations. That way, you can see your topic’s conversation at a glance and dive into the themes that impact your brand, like the Olympics conversation below.

Fig #5: Olympics conversation, visualized with semantically related clusters.

Looking to complement a one-stop-shop such as NetBase Quid, let’s look at a few other social media monitoring tools to keep your eye on.

Feedly

Trend analytics and monitoring are the name of the game with social media monitoring, and Feedly allows you to make sure your social listening dynamic is staying the course. Leo is their “research assistant” that organizes social media sources around your topic, filters out the noise, and helps you share insights with your team. It’s a great add-on to double-check your primary social listening’s AI accuracy.

Fig #6: Feedly dashboard.

StoryHeap

Many brands are all in on “stories” on Instagram, Facebook, and Snapchat – as well they should be. Stories give your brand another angle to social media and maximize impact. StoryHeap measures how your stories perform by following growth, open rate, completed views, and screenshots.

It’s a niche tool, but one that complements your marketing intel gleaned from your main social media monitoring tools, so you know the right direction to go.

Fig #7: Storyheap dashboard.

Sendible

When you’ve uncovered the data you need with your social media monitoring tools, Sendible helps you plan, post, and measure your content across a wide variety of platforms. When you’re putting your brand out there on social media, story is everything. Sendible allows you to take your social media insights, craft your marketing for direct hits and customize posts for each of your social media platforms – and track your progress.

Fig #8: Sendible dashboard.

Conclusion

Your consumers are talking about your brand and your competition on social media. Today’s top social media monitoring tools keep you apprised of relevant conversations, so you don’t miss a thing and can get ahead of narratives. Shaping the story is powerful, particularly when it so greatly impacts consumer perception. It’s essential to ensure your brand uses the latest world-class tools to stay a step of the competition – and keep pace with an increasingly demanding and fickle audience. Tomorrow’s opportunities are being shared online today!

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Jason August 11, 2021 0 Comments

Top Tech Tools for Streamlining the Mortgage Process

Are you looking for a way to streamline the mortgage process? Want to give your loan officers the tools they need to boost productivity and improve customer satisfaction? If so, then you need to incorporate the latest tech tools into your business model.

While modernizing your mortgage processing capabilities sounds like a great idea, you might not be sure where to start. After all, the market is flooded with CRM software and various tech tools. It can be difficult to sort through all of the hype so that you can find high-quality solutions.

That is why our team of experts created this helpful guide. Below, we’ll outline the top tech tools for streamlining your mortgage process.

Our Picks

Mortgage processing is an ultra-competitive market. If you want to outpace the competition, then you need the latest tech tools that can offer great value to your company. As we created our list, we focused on practical solutions that deal with the issues you encounter every day and left out any tech that is too niche or overly specialized.

Our picks for the top mortgage tech tools include:

Digital Loan Platforms

If you want to offer a user-friendly buying experience, then you need to have a digital loan platform in place. This software allows consumers to complete essential documents online and submit them from anywhere in the world. You can receive automated notices anytime an action is taken on the account.

Digital loan platforms allow your loan officers to manage and review documents through a versatile mobile app. You can keep borrowers in the loop and speed up the mortgage process at the same time.

Client Retention Software

In the past, buying a home was a once-in-a-lifetime experience. That is no longer the case. Modern home buyers are more likely to relocate. They’re also always on the hunt for a lower interest rate. This gives you the opportunity to earn repeat business.

With the right customer relationship management (CRM) software, you can store client information and stay connected for years to come. You can program the software to send out automated birthday alerts and other messages. You can even send them alerts about refinance opportunities when rates drop. In short, CRM software can help you retain clients for life.

Mortgage Marketing Software

Think about all of the hours you spend creating your marketing materials and posting content to social media platforms. Imagine how much more productive you could be if you had a tool to manage marketing.

Modern marketing engines allow you to do just that. This advanced software makes it easier than ever to continuously promote your firm and generate new leads. You can even automate the lead distribution process!

Revolutionize Your Business Model with BNTouch

Are you ready to up your game and streamline the mortgage process? If so, then BNTouch can help.

Contrary to popular belief, accessing the latest mortgage processing tools can actually be extremely affordable. BNTouch has a variety of software packages designed to meet the needs of any loan officer. Whether you are an independent broker or are running a multi-location enterprise, we have the perfect solutions for your business.

If you are ready to experience the difference with BNTouch, then it is time to schedule a demo. Once you see our products in action, you will wonder how you ever did business without us! Contact us today to get started.

 

Request a free demo

 

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Jason August 11, 2021 0 Comments

Hear me out: FLoC, but as a matchmaking service; Tuesday’s daily brief

Search Engine Land’s daily brief features daily insights, news, tips, and essential bits of wisdom for today’s search marketer. If you would like to read this before the rest of the internet does, sign up here to get it delivered to your inbox daily.

Good morning, Marketers, here’s a fun (and perhaps creepy) idea that my friends had over the weekend.

I was explaining Google’s FLoC proposal, as one traditionally does over board games with friends. Then, one friend said, “I’d be interested in meeting the other people in my cohort.” “What about a FLoC-based dating service?” another friend chimed in.

Since FLoC groups users with similar browsing behavior into cohorts, it stands to reason that you might share a lot of interests with others in your cohort. That could be a nice way to make friends, meet people in your industry or even establish a support network for those who are looking for support. On the other hand, it might be another echo chamber that insulates us from interacting with people of different lifestyles, viewpoints and backgrounds (although fresh cohorts are assigned on a weekly basis).

It’s highly unlikely Google would ever pivot its ad tech to play some sort of social matchmaker, but it’s fun to think of new ways existing technology can be expanded. I’d want to try it out for two reasons: 1) to see whether the cohorts are actually an accurate way to group audiences, and 2) I want to see where the commonalities end (i.e., do we also share personality traits or does it end with browsing behavior?). 

George Nguyen,
Editor

How to maintain organic performance when merging multiple websites

When performing a site migration or merger, creating a sitemap that draws on the strengths of the existing websites can help give your new brand the initial visibility it needs to succeed. To help marketers make the most out of this opportunity, Tom Crewe, head of SEO at UK-based digital marketing agency Adido, advised that SEOs prioritize the following:

  • Traffic drivers. Pages that drive relevant traffic are going to continue to be important, but even if the high traffic pages are slightly less relevant (but not completely irrelevant) to the new business’s offering, it might be worth keeping them to help build brand awareness in the early days.
  • Convertors. These pages can keep the sales, inquiries, etc., rolling in while the site builds its rankings/visibility up in other areas.
  • Ranking pages. Finding pages that rank for valuable keywords, whether they have high search volumes or not (maybe they don’t drive a lot of traffic, but they attract the RIGHT traffic that converts) and whether they have high rankings or not (if a page ranks position 36 for a target keyword, it can be developed and improved to rank better, rather than trying to start completely from scratch) will be an important part of the strategy.
  • Pages with backlinks. If you don’t bring across pages that have backlinks, then the new site will be missing out on all of that potential authority-building goodness.
  • Priority page supporters. Some pages may appear to have no value as they get no traffic, conversions, rankings or backlinks, but they might be the supporting architecture helping to hold up the rankings of other pages.
  • New business offering/priorities. The sitemap needs to look to the future, not just to the past, so any new offerings or priorities for the newly formed business will need to be considered within the sitemap, and pages will need to be built out within the proposed architecture to cater for these new offerings.

Read more here.

Jobs in advertising, PR and related services slowed down in July after a big jump in June

U.S. advertising, PR and related services employment. Image: Ad Age.

Employment in advertising, PR and related services increased by 1,200 jobs last month (bringing the total figure to 446,400 jobs, according to the Bureau of Labor Statistics), a relatively small gain after a big jump (4,800 jobs) in June. This follows six months of growth since ad jobs hit a pandemic-period low of 432,100 jobs in January.

Zooming in on just ad agency jobs, which account for about 43% of the figures stated above, domestic agencies added 2,500 jobs in June, up from just 900 in May. Stats for July aren’t available yet because the BLS reports ad agency employment with a one-month lag, but the overall July increase of 1,200 jobs suggests a small gain in ad agency employment last month.

Why we care. “U.S. ad agency employment tends to peak earlier than the overall U.S. job market in the waning days of a business cycle’s economic expansion before a recession,” Bradley Johnson wrote for Ad Age, “On the flip side, agencies generally are cautious about adding employees as the economy recovers, resulting in a lag in staffing growth.” The slowdown in ad job growth could indicate the “waning days” of the current economic expansion, or it could just be that agencies are opting to play it safe. Unfortunately, with so much uncertainty about the Delta variant, we’ll have to wait and see which one it is, if it’s even either of those.

Tag it, cook it, climb it

How to tag all the things in GMB. Clair Carlile has published her process for tagging links, posts and more in GMB. She even included a link to her Google Sheet auto generator.

Concise recipe content that ranks. Dan Shure tweeted some data for a recipe that has only two sentences of content, but boasts an avg. position of 4.9 and over 700,000 lifetime visits. Checkout the replies for some fascinating discussions as well.

SEO at the Olympics? No, not really. Seo is actually a very common Korean surname. Now, you know!

Some Amazon sellers are pressuring customers to revise or delete negative reviews

“Product doesn’t work and company will bother you till you change review.” “Seller offers $20-$30 to delete negative reviews.” These are two of the Amazon reviews Nicole Nguyen came across during her investigation for the Wall Street Journal. In the course of her research, Nguyen discovered a number of sellers that have broken with Amazon’s policies to reach out to customers, sometimes offering them more than they paid for the product to revise or erase their negative reviews.

The idea here is to appease disgruntled customers and boost the overall star rating, which can bolster sales velocity. The thing is, sellers whose fulfilment is handled by Amazon aren’t supposed to contact customers outside of Amazon’s official channel — it’s actually a violation of the terms of service.

So, how are they obtaining customers’ contact information? One way is via third-party email extraction services available for Amazon sellers (which are also in violation of Amazon’s policies).

“No matter the method a seller or brand might use to obtain customers’ information, the result is the same,” Nguyen wrote, “It’s hard to trust the authenticity of reviews, and you might be less inclined to leave your own negative review of a product, out of fear of seller retaliation.” Not only does this impact consumer trust, it also hurts merchants that are playing by the rules.

And, as a quick plug, I’ve written a guide to Amazon’s A9 product ranking algorithm. Check it out to learn how reviews, sales velocity and keywords factor into product rankings.

The post Hear me out: FLoC, but as a matchmaking service; Tuesday’s daily brief appeared first on Search Engine Land.

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Jason August 10, 2021 0 Comments

Google Ads will soon block ad targeting based on age, gender or interests of people under 18

With virtual school and other online childrens’ enrichment, more kids than ever are online. The sudden influx of online classes and meetups mean that children’s data is more at risk than before. In fact, 75% of children would share personal information online in exchange for goods and services, according to data from SafeAtLast.

As a result of these changes and new regulations from countries, Google is updating its policies around minors online:

Letting those under 18 remove images from search. “Children are at particular risk when it comes to controlling their imagery on the internet. In the coming weeks, we’ll introduce a new policy that enables anyone under the age of 18, or their parent or guardian, to request the removal of their images from Google Image results,” wrote Mindy Brooks, product and UX director for kids and families at Google. While this doesn’t remove the image from the internet completely, it can prevent it from showing in image search results.

Adjusting product experiences for youths. YouTube will change the default upload mode to private for kids aged 13-17. SafeSearch will be automatically turned on for those under 18 using Google Search. Those under 18 will not be able to turn on their location history.

Advertising changes. In the coming months, Google Ads will “be expanding safeguards to prevent age-sensitive ad categories from being shown to teens, and we will block ad targeting based on the age, gender, or interests of people under 18,” the company said.

Why we care. Any move to protect kids online is a step in the right direction. We’ve all been more online than ever over the past eighteen months as the pandemic forced lockdowns, homeschooling and working from home. With the Delta and Lambda variants, this trend may continue into 2022. This move is a step toward protecting those under 18 as they navigate the internet to attend classes, connect with family and friends and explore the world. While advertisers should not be drastically affected, you may see changes in your ad metrics as audiences are potentially taken away from your targeting.

More PPC advertising news

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Jason August 10, 2021 0 Comments

Google adds author URL property to uniquely identify authors of articles

Google updated the article structured data help document to add new author properties to the list of recommended properties you can use in Google Search. The company said it added a new recommended author.url property to the article structured data documentation.

What is author.url. The author.url property is a new recommended property you can add to your article structured markup that is essentially a link to a web page that uniquely identifies the author of the article. This link can be to the author’s social media page, an about me page, a biography page or some other page that helps identify this author.

Alternative. Google also said in the help documents that “you can use the sameAs property as an alternative.” Google can understand both sameAs and url when disambiguating authors, the company said.

Why it’s important. Some authors, like myself, write across two or more websites. Giving the search engine a way to identify that the same author wrote articles on site A and on site B can help Google better understand the author’s footprint. It might be used for the new article carousel in the author knowledge panels and for broader reasons at Google.

Why we care. If your site publishes articles, it might benefit you to add this new property to your article structured data. Who knows if Google will use it more broadly than just in the author knowledge panels, and use it to try to understand the expertise of a specific author across multiple sites. Maybe, just maybe, that can help your site rank better in the long term. That is assuming SEOs spammers do not manipulate it and post-fact author markup for their stories.

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Jason August 10, 2021 0 Comments

Google Ads attribution models now support YouTube and Display

“As of this week, we’ve upgraded all Google Ads non-last click models, including data-driven attribution, to support YouTube and Display ads. In addition to clicks, the data-driven attribution model also measures engaged views from YouTube,” wrote Charles Huyi, Product Manager for Google Ads in an announcement on Monday.

Understand the buyer journey. Along with knowing which channels are contributing along the buyer journey toward a final conversion (whatever that looks like for your business), the new inclusions mean that “when used along with automated bidding strategies or updates to your manual bidding, data-driven attribution helps to drive additional conversions at the same CPA compared to last click.”

You can find the new models under the tools icon. From there select Attribution which is under the Measurement option. Changing your attribution model “helps you compare your cost per conversion and return on ad spend” for each, said Huyi. The idea is that having Display and YouTube under the different attribution models allows you to better understand the customer journey and these two channels’ impact on your CVR.

Changes to “Campaigns.” When you change your set attribution model, you may see changes in the “Campaigns” tab, according to the announcement:

  • Credit shifts: With any changes to your attribution model, you could see conversion credit shifts across the various campaigns, networks, ad groups, and keywords associated with that conversion action. 
  • Fractional credit: Credit for a given conversion is distributed between contributing ad interactions according to your selected attribution model. You’ll see decimals in your “Conversions” and “All Conversions” columns when using a non-last click model.
  • Time lag: Since a non-last click attribution model shares conversion credit between multiple interactions, each of which happened at a different point in time, your “Campaigns” report (which counts conversions based on the time frame during which the relevant ad interactions took place) may temporarily show fewer conversions for very recent days following a change of attribution model.

Why we care. Attribution is a common issue for search marketers and continues to be muddied as more of the web focuses on privacy. The ability to model your attribution journeys through YouTube and Display will help marketers determine which channels to invest in and which channels could use a different strategy. Note the changes that will happen in your Campaigns if you make these changes, though.

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Jason August 9, 2021 0 Comments

How to maintain organic performance when merging multiple websites

Developing a new organizational structure when merging two or more businesses is a complicated affair, but if your new business is going to rely on its website to drive sales, leads or audience engagement, then defining a website structure that preserves and builds upon the performance of any existing websites that the merging parties own should be a top priority. With that in mind, creating a sitemap that draws on the strengths of the current websites will help to give the new business/brand the initial visibility it needs in order to be successful.

Over the years, I have managed many website migrations, but in the past year, I have had the opportunity to manage the successful migration of a merger of three different businesses/websites into one new website. In fact, I have been lucky enough to successfully manage this scenario twice in the past year and I’ve learned a lot in the process. By cherry-picking the most valuable pages to develop the sitemap, one project resulted in the website retaining nearly 100% of the traffic the previous domains were getting (there was some loss where previous services became irrelevant and therefore pages were removed), and the other project resulted in the website increasing traffic levels post-migration. For what was essentially two entirely new brands, this gave them a hell of a head start when entering their respective markets. 

While the migration strategy involves a lot more than just structuring a sitemap, when it comes to mergers this is a particular area of importance, and it needs the appropriate level of analysis to ensure the migration is a success. Get this part right and the new website will be well on its way to retaining and even improving upon the performance of the merging sites. 

What should you look for when structuring the new sitemap?

So, what exactly qualifies as a “valuable” existing page, and which pages are we looking to retain? This may look different from website to website, but as a general rule of thumb, I look at the following:

Traffic drivers. Pages that are already driving a lot of traffic to the existing websites are obviously going to be important, particularly pages that are driving traffic that is still relevant to the new business’s offering. Even if the high traffic-driving pages are slightly less relevant (but not completely irrelevant) to the new business’s offering, it might be worth keeping them to help build brand awareness in the early days. This won’t work for services/products that are no longer offered, but for loosely related blog topics etc. it can be a good brand builder to keep that traffic flowing through the site.

Convertors. Pages with a high number of conversions/conversion rate should be considered, as long as what users were converting for is still relevant to the new business. These pages can keep the sales/inquiries etc. rolling in whilst the site builds its rankings/visibility up in other areas. 

Ranking pages. The new site will likely have a target keyword list, but your current sites might already be ranking for some of those keywords. Finding pages that rank for valuable keywords, whether they have high search volumes or not (maybe they don’t drive a lot of traffic, but they attract the RIGHT traffic that converts) and whether they have high rankings or not (if a page ranks position 36 for a target keyword, it can be developed and improved to rank better, rather than trying to start completely from scratch) will be an important part of the strategy.

Pages with backlinks. Backlinks are a big part of what strengthens a domain over time, so if you don’t bring across pages that have backlinks, then the new site will be missing out on all of that potential authority-building goodness. This gives the new site a shortcut to quickly building a healthy backlink profile.

Priority page supporters. Some pages may appear to have no value as they get no traffic, conversions, rankings or backlinks, but they might be the supporting architecture helping to hold up the rankings of other pages. Relevant and high-quality content which links to priority pages that are already ranking should be retained where possible to ensure the priority page’s rankings don’t crumble because the architecture has been deconstructed.

New business offering/priorities. Of course, the sitemap needs to look to the future, and not just to the past, so any new offerings or priorities for the newly formed business will need to be considered within the sitemap, and pages will need to be built out within the proposed architecture to cater for these new offerings.

How do we find these pages in order to add them to the sitemap?

So, now that we know what we are looking for, how are we going to go about finding these pages? The following audit process pulls together data from multiple sources and analyses each page on the existing sites to discover whether any of them qualify as a “page of value” for the new site once the merger/migration is complete.

1. Keyword audit:
Pages of value discovered: Ranking pages and New business offering/priorities
Tools used: Semrush (or similar tool)

The first step is to conduct keyword research based on the offering of the new website. At this point, we are looking for relevant keywords for every product, service and user intention, as well as local variations of “[keyword] + [location]” if appropriate. If using Semrush, you can then add that keyword list to a new rank tracking project, and add all three (or more/less, depending on the merger) existing domains to that project. That way, you are able to see which pages on which domains currently rank best for each keyword, as you might find that more than one domain ranks for some of the target keywords. Pick the highest-ranking pages for each keyword (you might want to set a limit for what is an acceptable ranking to try and retain, e.g., position 40 or better) and add them to the sitemap if they seem like a good match for the new business and can be optimized/improved going forward. If the ranking for a keyword is too low, it might be better just to start from scratch when targeting that particular keyword.

2. Content performance audit:
Pages of value discovered: Traffic drivers and Convertors
Tools used: Google Analytics (or similar platform)

Next is the content performance audit, where we look to discover pages that are driving traffic and/or conversions deemed valuable to the business going forward. Most website owners will be keen to retain as much of their current traffic as possible, and as long as it is still relevant, then high traffic/conversion driving pages should be kept. 

Using Google Analytics, filter by organic traffic and look back at a specific timeframe (I usually look at the past year). Go to the Behavior > Site Content > Landing Pages report and sort by “Sessions” (descending). At this point, you need to set a limit for how many organic landing sessions a page should have had in the past year to be deemed valuable. This might be a specific number of sessions or just a percentage of the traffic overall. The limit will vary from website to website. Pull together a list of all the pages that are over that threshold and sense check them to ensure they are still relevant to the new business offering.

Next, you’ll filter that same list by Goal Completions or Revenue, depending on whether it’s an ecommerce site or not. Again, you’ll need to set a limit as to how many conversions / how much revenue is deemed valuable, and keep those pages that are driving a high number of conversions. You can also look at pages with high conversion rates, but be sure that there is enough traffic going to the page to make an informed decision about whether the conversion rate is actually good or not (e.g., one session at a 100% conversion rate could be a fluke, but if you have thousands of pages like this, it does add up, so again, decisions are made on a case by case basis).

3. Content architecture audit:
Pages of value discovered: Priority page supporters
Tools used: Screaming Frog (or similar)

At this point, you should have an understanding of which pages are performing well on the website, whether it’s through rankings, traffic or conversions, and you should also know which pages/services/products are going to be a priority going forward for the business. 

Using Screaming Frog, crawl each website. You’ll then need to find the landing pages that are deemed a priority by searching for them in the “Search” box. In the bottom navigation menu, you can then click on “Inlinks.” This will show you all of the pages that are linking internally to the priority page and may be supporting its success. Keep in mind that if your priority page is in the footer or main navigation, every page on the site will likely link to it, so this gives you an idea of where that page should sit within your sitemap hierarchy. 

Of particular importance are any pages that are linking internally to the priority page using keyword-optimized anchor text, but other internal links may be helping too. At this point, you need to look through the list of internal linking pages, decide which ones are still relevant, and keep them in the sitemap if possible.

4. Backlink audit:
Pages of value discovered: Pages with backlinks
Tools used: Majestic SEO (or similar)

Next, we need to try and retain any pages that have strong, authoritative backlinks pointing to them. The best way to retain the value from the backlink is to replicate the page on the new site and redirect it appropriately. Later down the line you can then contact the owners of the site linking to that page and ask them to update it to the new domain.

Using Majestic SEO, search each of your domains, and filter by “Root Domain.” That way, you can see all of the backlinks across your site. Then, head to the “Backlinks” tab and export the data (ideally, you will look at “All backlinks per domain,” as this will show you if you have multiple pages being linked to from a single domain, but you may hit a limit on how many you can download, depending on your subscription). If there are less than 5,000 backlinks on your site, you can go ahead and export the data, but if you have more than this, you will need to create and download an Advanced Report. 

Once you have exported your data, you can sort by “TargetURL,” which will give you an understanding of which pages have the most backlinks and are a higher priority to keep. Majestic SEO has “TrustFlow” and “CitationFlow” scores which will give you an indication of the quality of those backlinks. Depending on the size/quality of the backlink profile, you may again need to set a limit on the quantity/quality of backlinks you want to retain and add those pages with high quantity/quality of backlinks to your sitemap.

5. Defining the information architecture:

Now that you know which historic pages hold SEO value, you need to define the information architecture in order to better enable crawling and indexing of priority pages. The safest way to migrate pages and retain their value is to keep URL structures as they are, but this most likely won’t be possible when bringing multiple sites together, so you’ll need to consider two things. One, is the priorities for the new business, i.e., which pages are going to represent the main offering, and two is the performance of any existing pages on the old domains that represent those offerings.

If one of the existing sites is performing much better in terms of rankings, traffic and conversions than the other sites, and you are bringing across multiple pages from that domain, it makes sense to try and maintain that URL structure, if possible, and then replicate that across any similar pages coming from the other domains. Migrations do present an opportunity to improve URL structure, but as previously mentioned, the safest bet is to maintain current structures and not deepen the crawl depth/folder level of priority pages if possible.

Simply put, your top performers/priority pages need to sit at the top of the information architecture, and maintain as much of their current URL structure as possible. You can visualize your new sitemap and information architecture, and also ensure you have a spreadsheet that details all of the information you have discovered during this audit process for each page so that you, your client or your boss can see the justification behind each page.

Defining the sitemap/information architecture using any existing data is only one step in the migration process, but it is without a doubt one of the most important steps as it can lead to retained traffic, rankings, conversions and brand presence in the SERPs. That doesn’t mean you can then ignore the technical setup, landing page design, content optimization or any of the other factors that go into a successful migration, but for business mergers, this is one of the best places to start.

The post How to maintain organic performance when merging multiple websites appeared first on Search Engine Land.

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Jason August 9, 2021 0 Comments

It’s not a bug; it’s a feature! The Google search term report glitch actually may have been a test; Monday’s daily brief

Search Engine Land’s daily brief features daily insights, news, tips, and essential bits of wisdom for today’s search marketer. If you would like to read this before the rest of the internet does, sign up here to get it delivered to your inbox daily.


Good morning, Marketers, and I dropped off my kid at a new daycare this week.

At the new place, you just drive up, and they come fetch your child from your car. I’m sure veteran parents are used to this, but I was not prepared and neither was my baby. She cried. I almost cried, and then I had to drive away to let the next parent do the same thing. It was a clean break, though. There was no mulling around with me potentially making it worse by being wishy washy and sappy. 

Where am I going with this? It’s almost like switching jobs (if you’re in-house) or getting a new client (if you’re agency-side). My friend Amalia once asked Twitter if they’d meet with a new client’s former agency — and the feedback was mixed (but most said they would!). Sometimes the extra info can be helpful, but other times it’s just a bunch of mulling around, making things worse. There’s a reason there’s a transition happening and a clean break can be a good thing for everyone involved.

Just like dropping off your kid for the first day of school, it may be uncomfortable at first. There may be frustration and confusion, but everyone’s probably better off taking what they have and starting fresh. Plus, new beginnings with new jobs or new clients can be fun. You might discover something awesome along the way.

Carolyn Lyden,
Director of Search Content


Google rep says search term report glitch was a potential test

In a response to Barry’s tweet about the search term report glitch in Google Ads, ads product liaison Ginny Marvin tweeted: “The team is exploring ways to share more data in Search Terms Reports while remaining privacy safe. I’ll have more to share in the coming weeks.” If the changes stay permanent (or even some version of it does), it’ll help PPC advertisers improve their campaigns and strategies. 

In response, Paid Search Manager at MerkleB2B Melissa Mackey tweeted, “That is excellent news! I hope this comes true – we are really struggling with some of our B2B advertisers seeing 75%+ of search queries hidden.”

“Would definitely be great to get as many queries that could be made available to help better segment and funnel our campaign set up for optimal control and performance,” added Marc Weisinger.


Core Web Vitals is about providing the best user experience — but it’s also a ranking factor

“Anyone else not buying Core Web Vitals? I just find it hard to believe that this actually becomes a greater part of the ranking algo. Has anyone seen dramatic gains or decreases based on it so far?” asked one Redditor in the r/SEO sub.

There’s been quite a bit of confusion around the topic especially as Google has released multiple core algorithm updates this summer and other spam and product review updates. Many people believe they absolutely have to shore up their CWV while others think it’s more of a nice to have after everything else on your site is figured out.

John Mueller weighed in on Reddit offering some clarification, but also not a ton: “It is a ranking factor, and it’s more than a tie-breaker, but it also doesn’t replace relevance.” The key, he emphasizes, is that it’s less about meeting a certain number of recommendations in an SEO tool, but providing a positive user experience for searchers who land on your site. Your content can answer their queries, but if your site is a pain to deal with — it won’t be the best result.


FLoC and the future of audiences: Understanding the limits and capabilities of FLoC, FLEDGE and TURTLEDOVE

Apple, Firefox, and others without a stake in online advertising have already started to block 3rd party cookies. Google, with its interests in online advertising, is taking a more measured approach and proposing solutions like FLoC before they also turn off 3rd party cookie support in their browser.

What FLoC proposes is a way to anonymize users by adding them into cohorts using a federated learning methodology. This grouping of users into cohorts happens in the browser so no personal data leaves the device. Then the cohort is made available for publishers who wish to continue showing targeted ads to their users.

From the ads perspective, the best we can do is continue monitoring FLoC or its new replacement and experiment with it so that we are ready to make the most of it the day 3rd party cookies stop working.

Read more here.


You may notice a new addition to our job postings. From today onward, we’re going to try to include jobs with listed salary ranges. We hope this helps with pay equity and ensuring search marketers are compensated for their experience.

Paid Search Manager @ Square (USA remote)

  • Salary: $95k-125k/yr
  • Manage a $XXM budget for SEM campaigns to bring in new sellers across all of Square’s products in international markets
  • Own the strategy for Paid Search and Shopping campaigns and manage an agency to align on campaign build and optimization

Technical Content Marketing Manager @ Sonrai Security (USA remote)

  • Salary: $90k-110k/yr
  • Ideate, develop, execute, and distribute compelling B2B cloud security content on technical topics
  • Own the development of content for all of Sonrai’s marketing channels, including website, blog, featured content, and social media

SEO Specialist @ JurisPage (Remote Canada or Minnesota)

  • Salary: $50k-65k/yr
  • Perform ongoing keyword discovery, expansion and optimization.
  • Research and implement search engine optimization recommendations.
  • Develop and implement link-building strategies.

Social Media Manager @ Parker and Lynch (USA Remote)

  • Salary: $50k-70k/yr
  • Help meet Company’s yearly goals and objectives by assisting in the execution of a Marketing plan that is strategic, forward-thinking, results-driven, optimized on an ongoing basis, and delivers sales, an increasing customer base, and deeper engagement with existing customers.
  • Help to ensure customer communication strategies and Brand messaging and Brand imagery is consistent across all platforms.

Enter a job opening for an opportunity to be featured in this section.


Search Shorts: Stuff marketers say, getting buy-in from devs and how does SEO even work?

Give us marketing jargon in a crossword puzzle and we’re there. Want to test your knowledge of the latest marketing buzzwords? Check out this deliverable you can leverage for some content later. (wink wink)

“Take a gander if you’re trying to get buy-in from engineering and dev teams. At the end of the day, it’s all about framing and being open to collaboration,” tweeted Sam Torres, Managing Partner at The Gray Dot Company, about her AMA with Women in Tech SEO. Check out the details here.

How does SEO work? Onboarding an SEO newbie? Check out our comprehensive guide to search engine optimization. It covers topics like site architecture, content, and HTML.


What We’re Reading: In totally not sketchy news: Researchers looking into Facebook’s misinformation problem got banned

“Facebook has banned the personal accounts of academics who researched ad transparency and the spread of misinformation on the social network,” wrote James Vincent for The Verge last week. The social media platform claims the researchers violated its terms of service by not getting permission to use scrapers to gather user data. 

The NYU Ad Observatory researchers scraped the data to gather info on political ads, who pays for them, and how they spread. To do so, they created a plugin called Ad Observer: “Ad Observer is a tool you add to your Web browser. It copies the ads you see on Facebook and YouTube, so anyone can see them in our public database,” according to the plugin website. “We’ll never ask for information that could identify you… [The browser extension] doesn’t collect your personal information.”

Facebook discloses some ad information in its Ad Library, but not all the data the plugin collects for research purposes. The researchers believe that the bans on their personal accounts are Facebook’s way of silencing them on the project.

To me, this is another example of the convergence of all the things advertisers are dealing with right now: privacy, transparency, need for data, user confusion around it all, and tech company resistance.

The post It’s not a bug; it’s a feature! The Google search term report glitch actually may have been a test; Monday’s daily brief appeared first on Search Engine Land.

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Jason August 9, 2021 0 Comments

If you saw expanded search terms in Google Ads, it was a glitch; Friday’s daily brief

Search Engine Land’s daily brief features daily insights, news, tips, and essential bits of wisdom for today’s search marketer. If you would like to read this before the rest of the internet does, sign up here to get it delivered to your inbox daily.


Good morning, Marketers, and I’m trying to work from a coworking space this week.

It’s strange, to say the least. Everyone is social-distancing… together? As an introvert, it can definitely feel like a lot sometimes, but I’m making it work, designers. When I was chatting with Barry Schwartz about it, he brought up that it’s a lot like shared hosting. I guess I’m the website in this analogy.

I’ve seen a few articles about the pros and cons of shared hosting, and they are confusing if you’re not an expert. Is it bad for SEO? Can it affect your site resources? Yes and no and yes and no. A top-ranking Forbes article says, “The downside is that the resources available will be limited and could even be affected by the actions of others on the same server. For example, if one user on the server gets a virus, it can put everyone else at risk.”

The featured snippet when I ask “Is shared hosting bad for SEO?” tells me: “The choice of a web hosting provider or a web hosting plan does not affect the SEO of a website, if all other things are equal and adheres to Google webmaster quality guidelines.” But then goes on to say, “It is indeed a fact that most low quality spammy websites use shared hosting for hosting most of their sites.”

So what’s a business or SEO newbie to do? Follow John Mueller’s advice from last year and “Host where it makes sense for you.”

Carolyn Lyden,
Director of Search Content


Sorry. The Google Ads search term disclosure was a glitch

Big womp. “Back in September 2020, Google announced it would show less search term data in the Google Ads Search Terms report. As you can imagine, the advertising community was not happy. But something changed yesterday and all the search term data is now showing in that report,” wrote Barry Schwartz for SERoundtable.

Many PPCers responded on Twitter hoping it was here to stay: “Please be feature … please be feature … please be feature … please be feature … please be feature …” tweet-begged CypressNorth’s Greg Finn. But later yesterday Barry confirmed that it seems to be a bug as it just … stopped working for advertisers. We hope you were able to download your search term reports before the glitch was fixed.

Update. Google Ads product liaison Ginny Marvin tweeted that the search terms glitch may become a feature. Yay!


Yelp introduces “Proof of vaccination required” and “Staff fully vaccinated” profile attributes

Yelp is introducing two new COVID-related profile attributes, the “Proof of vaccination required” and “Staff fully vaccinated” attributes, the company announced Thursday. Users will be able to filter searches using these attributes and the “Proof of vaccination required” attribute will be visible in search results.

Why we care. Given the rapid spread of COVID’s Delta variant, these attributes may help customers feel safer when visiting a local business. Yelp’s “additional safety measures” may also help to curb any potential blowback from bad actors seeking to leave reviews based on their stance about COVID vaccines as opposed to their firsthand experiences with the business.

Read more here.


Google drops safe browsing as a page experience ranking signal

Google is removing the safe browsing signal from the Google page experience update, the company announced. “We recognize that these issues aren’t always within the control of site owners, which is why we’re clarifying that Safe Browsing isn’t used as a ranking signal and won’t feature in the Page Experience report,” the company said.

Why we care. This is one less ranking signal and factor you need to worry about when it comes to your performance in Google Search. Of course, you don’t want to provide an unsafe browsing experience for your users, but you can still learn about those in Search Console, but it won’t count against you in your rankings.

Read more here.


Key trends in PPC, reporting and analytics. Consumers are more online than ever before. Ecommerce sales jumped $174.87 billion from 2019 to 2020, and there’s still an indication that trends begat by COVID won’t go away anytime soon and may even become our “new normal.” For PPC marketers, that means a focus on the following five trends.

Ready to switch jobs or move up in your career? Don’t forget to negotiate your salary. It’s a job-seeker’s market in SEO and PPC right now. Salary negotiation gives you the chance to ensure you’re paid what you’re worth. Check out these 6 salary negotiation tips from yours truly.

Not ready for the switch to GA4? Well, at least get your account started ASAP. Make sure you’re running Universal and Google Analytics 4 concurrently because “Data will not transfer to GA4 from Universal Analytics” Julie Bacchini reminds us on Twitter.


What We’re Reading: Trying to get shadow banned —  for science

“Shadow banning is the first thing every social media marketer’s mind goes to when they experience sudden drops in engagement or reach,” wrote Stacey McLachlan for Hootsuite. 

However, Instagram’s CEO says shadow banning isn’t actually a thing: “If someone follows you on Instagram, your photos and videos can show up in their feed if they keep using their feed. Being in [Instagram’s Explore page] is not guaranteed for anyone. Sometimes you’ll get lucky, sometimes you won’t.”

To test her “how to get shadow banned” experiment, McLachlan decided to act like a bot. She said the most SMMs believe that there are three main ways to get banned:

  1. Using too many hashtags
  2. Using irrelevant hashtags
  3. Writing generic comments on a bunch of other people’s posts

So she hopped to it. Posting pictures that would normally get engagement with WAY too many hashtags, spam-commenting things like “Nice post” to random accounts on the Explore page, and posting stock photos of her city to her feed.

Did it work? In short, no. She couldn’t get shadow banned. The experiment actually got her account a ton of comments and support, which may be why. McLachlan’s engagement did dip during the shadow ban attempt — going from 17% to just above 9%. But her reach remained the same. “I wouldn’t say I’ve been ‘shadow banned’ so much as I’ve been ‘correctly noted as being a liar,’” she wrote.

Is shadow banning real? Or is Instagram just good at determining what users want when they search for hashtags and content on the platform? Or are the two one and the same?

The post If you saw expanded search terms in Google Ads, it was a glitch; Friday’s daily brief appeared first on Search Engine Land.

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Jason August 6, 2021 0 Comments

How to win in Google’s E-A-T

E-A-T (Expertise, Authoritativeness, and Trustworthiness) is how Google serves its users’ most relevant search results. A large part of Google’s E-A-T can be objectively measured and improved upon using Topical Authority. So, if you want to rank better than your competitors on Google, you need to understand the drivers of Topical Authority and how to improve on them.

Join iQuanti’s Ajay Rama and Kartik Shrivastava in this webinar to understand the framework and tactics used to build topical authority and win in Google’s E-A-T.

Register today for “How to Win in Google’s E-A-T,” presented by ALPS.

The post How to win in Google’s E-A-T appeared first on Search Engine Land.

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Jason August 6, 2021 0 Comments